Topic: Dell Customer Service: "Bitcoin - is that some sort of wire transfer?" - page 2. (Read 1341 times)

That sucks it looks like Dell still has a way to go to streamline their services so that all their divisions are at least familiar with bitcoin guess only time will help

People are so fucking dumb it's painful.

Yeah this doesn't sound good. Like you say we have a long way to go until we gain widespread, mainstream adoption & by that I also mean the education of dumb ass average joe.

We'll get there eventually but I'm thinking possibly even 10 years before bitcoin is used by even 3/4 out of 10 people in the western world.

Dell may be accepting bitcoin they have a way to go before before bitcoin acceptance filters down to their customer service agents, never mind going mainstream.  I tried to order a computer at Dell.com and pay by bitcoin.  For some reason the order process got stuck in a loop when I clicked 'Submit Order' and it never presented me with a bitcoin address for my payment.  I spent a long time on the phone in a merry-go-round between Dell Customer Support, Dell Order Modification and Dell Credit Card Payments departments (possibly among other departments which I was too confused to comprehend).  Having been passed around from one to the next and back to the start several times one thing became abundantly clear.  None of the  people I spoke to were even aware that Dell take bitcoin payments and had no idea what I was talking about.  In the end, after 95 minutes, with my patience rapidly diminishing, one seriously said: "Bitcoin - is that some sort of wire transfer?".  Then when she offered to send me back to Dell Credit Card Payments (yet again) I pleaded with  her "Don't you have a Bitcoin Department?".  "Yes Sir" she said "I will put you through to the Bitcoin Department right now". 

My elation was short-lived when I found myself straight to the back at the main menu.  Thanks Dell