I made the following withdrawls to my bank account:
2012/11/28 : 1000EUR
2012/11/27 : 1000EUR
No money received yet
Reply from support: "Due to the banking withdrawal limits imposed on our account, there has been a delay for EUR withdrawals from the huge volume of withdrawal requests, but all of them have been queued for processing accordingly."
That's not true - my limit is 10 000 EUR / 30 days.
Still waiting to get my money!
I'm pretty sure they were referring to the their own limits imposed by the bank on their account, not the limits of your MtGox account. Surprised you received that answer though. I've also experienced something similar, about a month ago, for a 1k+ EUR withdrawal. After 2 weeks of waiting, I just canceled my request, bought
BTC, sold on USD market the
BTC and cashed out the USD voucher through aurumexchange. However, during my waiting time, the only answer I got from their support was "Your withdrawal is confirmed, it will be processed soon"
Now I simply switched to bitcoin-24 which are simply the best option in my opinion for EU customers.