I researched this topic based on what happened with the Bud Light brand, which was boycotted due to their campaign on a socially divisive issue. They lost market share, and their top executives were forced to address the issue. A similar situation occurred with Gillette in one of their campaigns that the public viewed as sexist, resulting in a loss of market share. However, would this have happened with smaller brands? Read what this article found out.
I would like you to know that the world is highly sentimental and biased, they will always align with what they believe, and if the belief of the social majority is against what you preach, then you might be in trouble. This applies to both big and small establishments. If anyone has a different opinion to what is peaceful, just and of the popular opinion and the person is a strong man in an establishment, the best thing is to be neutral, don't say anything. This is what is saving many politicians, especially when it comes to different factions within the same political party. You do not spit ugliness too much, or else, it might backfire on you, particularly in earning businesses/services that its success has to do with the masses.
You can see what happened to Ye when he made anti-Semitic remarks. And recently in the Israel-Hamas escalation, Elon Musk as usual, initially was trying to side with Palestinians, but this didn't go down with many advertisers on his platform (X), they started pulling out one after the other. This made him switch his words and start supporting Israel, to the point that he even visited Israel in November to declare his support.
Due to this, establishments should be very guarded in their utterance, they might be right or wrong, but they should know that if they vex their potential customers and partners, they could ruin the business. And of course, it's even easier to ruin small businesses, while some has been burnt down by extremist in the past. Caution is always needed unless your view aligns with that of the majority.