Topic: Do not exchange coin on Poloniex if you do not want to wait and "lose money" (Read 438 times)

Honestly, I have never used Poloniex to trade. There are some thoughts that say I will try to trade there because some of my friends have recommended it, but after I see your post about Poloniex I have to reconsider.

Who heard anything about TradeSanta crypto robot? worth trying it?

It would be better if you guys will provide the link. Like all we know it's still under the same management.
And knowing a little about Circle it takes a lot of courage to take control the Polo like it will deal with all pending issues.
I already quit using Polo, obviously we have many options to choose from and i don't want to get stressed out.

This is news to me, hope the change of management will also benefit we the customers and hope circle don't disappoint either.

Poloniex is a big exchange and has been with the cryptocurrency market for a long time. It was once the No. 1 market in the market but now has a lot of changes and Poloniex does not have the incentive to attract investors. . At the moment, I also rarely use Poloniex because it has very slow transaction time and high fees.

That's really sad to hear😞 I heard mostly positive reviews about them. But as the time shows, every case is different.

I will not post this topic if I do not encounter a special case that makes me very upset.
You know Poloniex is a 39th trading platform on coinmarketcap of BTC / USDT. With 24h trading volume is $ 31,144,300. But their attitudes and behavior not carefull and careless.
About 7 months before I picked up wrong account freezing (I know this is my fault). I had to send 2 support for poloniex. And 3 months ago I received a reply from a support person. They said they could not open the account for me and told me to give them the address to withdraw money from the account. I gave the address, the next month they processing problem for me. That money is not much but I am very disappointed
Do you know? When I received a withdrawal email I was very happy. But when looking at the address it is missing the number 1 ? ? Yes, their support is missing the number 1. A basic btc address thing that always has to have a digit in front.
It's funny, Lucky it is not valid, if it is another address I will not understand what supporters will do ?
I also do not want to post here. I know they have a lot of work to do. But not so they can not be so careless. I was very upset, I was very patient to resolve, very happy to receive the confirmation email withdrawn, but the wallet address is invalid -_-
How do you feel about the quality of service of Poloniex? I personally feel it is very bad!!!

So sad news. I haven't feel good after reading your experience. I used poloniex but now I don't use it because I don't like their trading interface even withdraw processing time is so long than other. However, if any support team taking a long time than expected then no one like this. I think every exchanger will need good at support facility not only Poloniex but also all.

At least change the title of this thread like "problem reaolved by poloniex".  Support seems to provide a much better support, than they dis in the last months. Maybe because they are now better positioned with their staff and have a new important partnership.

Why?

Then you should close this thread since the issue had been resolved already.Each exchange do have issues and poloniex isnt an exception to that but calling them directly or claiming that you lose money isnt really right at all.This is one of the most reputable exchangers as of today.They wont retain their reputation if they would tend to scam anyones money. There might be delays but its always sure that it would really be solved.

Poloniex was recently bought by Circle, which has one of the best customer support teams out on their platform. While I am sure it will take a while to integrate the Circle methodologies into Poloniex, good things will be coming in the near future.

Busy because of what? If they do really busy then it's better due how they taking care customer problems , no improvement really , I frequently still receive some pending withdrawal and unanswered tickets. It's Annoying , make me have to avoid their service due too much time wasted.

Polo is one of the 2 exchanges I've used the most and I had most money in. Indeed, lately their support is way too busy and way too slow, but I've never lost money with them.
I had deposits not recognized at first, but after notifying the support they've got fixed. But that was long ago. Lately no issues at all and most transactions were Bitcoin.