I have found that players often find confusion in the terms and conditions after they've triggered some sequence of events that makes them think they are entitled to some winnings or special treatment. If players were to read the terms thoroughly, and more importantly; understand them, then we would not face half as many accusations thrown about. However, it is usually a step even more simple than that that sets players off to rant and claim wrong doing by a casino operation. They simply cannot handle losing money and should not have been betting in the first place, a responsible person would often never bet more than a small amount then simply write it off if there was an unexpected outcome. Bad gamblers get angry and irrational when they lack the processing ability to figure out the odds were so heavily stacked against them.