Does blockchain.com refund stolen funds?

ultrloa

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Quote from: khaled0111 on July 23, 2021, 06:19:39 PM

As long as you can't prove they are responsible for the lost of the funds, they will not refund it. If you start complaining, they will simply tell you that it's your fault (you got phished, you've a malware in your device..) and tbh, this is true in 99% of the cases.
The reason why you see many victims is mainly because most blockchain.com users are newbies who generally don't know how to properly secure their wallets/accounts.
What you can do is to stop using web wallets and start using non-custodial and open source wallets.

Don't see anyone recover any amount after they got hack, blockchain.com owners would not take any actions related to that incident so its good for OP to move on from that sad happenings and try to learn from bad experience happen to him so that next time he can avoid the same incident that he might encounter on future. Also I agree with you its better to use trezor and avoid dealing web wallets especially if we store huge balance for long term hold or for other investment.

khaled0111

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As long as you can't prove they are responsible for the lost of the funds, they will not refund it. If you start complaining, they will simply tell you that it's your fault (you got phished, you've a malware in your device..) and tbh, this is true in 99% of the cases.
The reason why you see many victims is mainly because most blockchain.com users are newbies who generally don't know how to properly secure their wallets/accounts.
What you can do is to stop using web wallets and start using non-custodial and open source wallets.

sunsilk

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Quote from: bL4nkcode on July 22, 2021, 06:52:56 AM

Quote from: sunsilk on July 20, 2021, 06:57:19 PM

And to avoid being hacked, you need to be careful from the way and how you're storing your keys, mnemonic phrases and login details. That's it. Do not entertain those giveaway posts that are instructing you to sign up for a certain and dubious link.

Actually, its not about how you store those confidential information, it's also a matter of what website do you access using those login credentials, if its the legitimate website or not (phishing clone website). Many newbies still fall for fake/clone websites, I don't have the statistics, but I see lots of reports, sometimes on scam accusation, B&G, or reddit threads.

I agree.

It's why when a newbie sees some suspicious links, they should have avoid and ignore it as early as they saw it so that it won't go through on them. Because the content of it might be asking them their seeds/phrase which happens commonly.

Too sad that there will always be a newbie that can't avoid it when nobody guides them and just got into the crypto market.

The Cryptovator

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As many users already answered, the fund couldn't reverse anyway. There was a rumor that blockchain wallet's staff was involved with that kind of hacking. I just forgot the article where I read it and failed to search. Since users could request to change the email address that's the advantage for inside hackers ( blockchain staff). They don't have access to the fund, but they have access to the user's database like email addresses. So they target few users and make a request to change email and they do it themselves. Then somehow they retrieved the wallet files through email and access to the funds. So it's a possible scenario in your case. Even you don't share any credentials still funds would steal by blockchain staff.

bL4nkcode

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Quote from: sunsilk on July 20, 2021, 06:57:19 PM

And to avoid being hacked, you need to be careful from the way and how you're storing your keys, mnemonic phrases and login details. That's it. Do not entertain those giveaway posts that are instructing you to sign up for a certain and dubious link.

Actually, its not about how you store those confidential information, it's also a matter of what website do you access using those login credentials, if its the legitimate website or not (phishing clone website). Many newbies still fall for fake/clone websites, I don't have the statistics, but I see lots of reports, sometimes on scam accusation, B&G, or reddit threads.

o_e_l_e_o

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Quote from: Naficopa on July 19, 2021, 10:35:08 AM

The strange thing is that huge number of blockchain.com users are the victims of theft. I have seen many times that there are suspicions about inside job, but nothing has been proven.

Blockchain.com have had a number of critical vulnerabilities in the past, and have proven time and again that they are incompetent at best and malicious at worst. They should be avoided at all costs.

Quote from: Vishnu.Reang on July 19, 2021, 11:09:38 AM

(since you are the only one who has access to the private keys).

We don't know that. We have no idea how blockchain.com generates seed phrases, how they store private keys, how good their security and encryption is, how they store and transfer this data, etc. Any number of people could actually have access to your private keys when you use a web wallet.

sunsilk

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What we can do to stop is to stop using them. They're not friendly anymore even the platform itself, sometimes it's laggy when I've visited them last time just to check if there's any improvement.

And to avoid being hacked, you need to be careful from the way and how you're storing your keys, mnemonic phrases and login details. That's it. Do not entertain those giveaway posts that are instructing you to sign up for a certain and dubious link.

EvieLannister

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The Blockchain.com wallet is a personal storage of Bitcoin. It is not stored by blockchain.com. Blockchain.com web account is a convenience, not a currency account

The thief does not need to log in to the blockchain.com network account to steal all coins from the blockchain.com wallet, so PIN, 2FA and email protection will not prevent theft

maxreish

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Like what you've said, the fund was stolen. Definitely it will not be refunded. Neither will return by blockchain.com. if the website is fraudalent or scam, it should be shut down or maybe he entered a phishing site that hacked his password.

There are so many possible reasons about funds suddenly gone away. But the fact that this is happening mostly with the users of blockchain.com, it must be reported immediately.

pawanjain

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Quote from: Naficopa on July 19, 2021, 10:35:08 AM

When it comes to blockchain.com, as far as I know, a very large number of users fell victim of phishing attacks.
Users carelessness is not the fault of the website, so it cannot be held responsible for the stolen funds.
The strange thing is that huge number of blockchain.com users are the victims of theft. I have seen many times that there are suspicions about inside job, but nothing has been proven.
Anyone who keeps funds at addresses to which third parties have access must take into account the risk of losing them. The best solution is to keep crypto only at addresses that only we have access to. Then there is no doubt who is responsible.
In this case, I am sure there is no chance that anyone would return the stolen funds.

Even I was wondering the same thing. I have been around for quite some time now and it has literally been years since I am seeing these blockchain.com scams.
I though it would send sometime in near future but the scams on blockchain.com doesn't bother to stop.
I think the only way such scams/hacks will decrease if we all raise awareness of the such scams.
Only if people become more aware there will be a probability of such scams/hacks getting decreased.

ziennakarishma21

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Cryptocurrency BTC transactions are not like money or bank transfers that we are used to, because there is no reverse transaction and in my opinion there is a chance that you will lose all of your money. There was one time when I also sent a transaction to the wrong address and in the end couldn't get my money back.

Vishnu.Reang

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Blockchain.com is one of those wallets which allow you to export the private key. So in case the coins get stolen, it is most probably due to your fault (since you are the only one who has access to the private keys). So it doesn't make sense for Blockchain.com to refund the stolen coins. Also, if they start refunding these coins, then it will open a Pandora's box. A lot of guys are going to claim that their wallet got hacked, after transferring the coins to wallets that are under their control. As far as I know, none of the wallets issue refunds (here I am talking about wallets, and not exchanges).

CryptoYar

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Crypto assets cannot be recovered. But you could secure your wallet by clicking forget password. To do this you need 12 words backup phrase... If you don't have these 12 secret words, you might not be able to.

To avoid any such incident in the future, install the BlockchainWallet app on your mobile so that you can avoid any kind of phishing website.

Video how to secure your blockchain wallet: https://youtu.be/oUydd2xf4Sg

Quote from: Naficopa on July 19, 2021, 10:35:08 AM

When it comes to blockchain.com, as far as I know, a very large number of users fell victim of phishing attacks.
~

Yes, I have noticed this. This wallet has more phishing websites than other websites.

dansus021

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Since its confirmed it can't be back just like all people said here.
So yeah keep your account safe first.

There's actually one thing can you can do for your transaction back hack the entire network and do 51% attack which is impossible

DeathAngel

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If the cause of the bitcoin theft is user error (which it is more often than not) then no, they are not liable for the loss. If their servers are hacked or something though which leads to multiple losses then they should reimburse people. As we saw with MtGox though there is no guarantee.

Naficopa

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Quote from: Connor Britton on July 18, 2021, 10:21:55 PM

A few days ago, someone said that his account of blockchain.com was stolen, yet he did not share his password with anyone else. Sadly, most of the stolen funds like this cannot be recovered or retrieved!
To know the scope of that phenomenon, I asked more users of that website. Surprisingly, many of them have encountered similar problems.
If this is the case, why did that happen and how? What can we do to stop it? Is there any possibility to get the stolen fund back?

edit：In order for everyone to better help me solve the problem, I edited it again.

When it comes to blockchain.com, as far as I know, a very large number of users fell victim of phishing attacks.
Users carelessness is not the fault of the website, so it cannot be held responsible for the stolen funds.
The strange thing is that huge number of blockchain.com users are the victims of theft. I have seen many times that there are suspicions about inside job, but nothing has been proven.
Anyone who keeps funds at addresses to which third parties have access must take into account the risk of losing them. The best solution is to keep crypto only at addresses that only we have access to. Then there is no doubt who is responsible.
In this case, I am sure there is no chance that anyone would return the stolen funds.

TribalBob

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I think if your bitcoins are lost in a personal wallet or exchange, it's your own fault. You are not careful and introspective in clicking the site button, then no one wants to be responsible for your negligence except yourself. but if the exchange is hacked maybe your funds are safe (most likely)

Vaskiy

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Bitcoin transactions can't be reversed. This means once a transaction is made, it can't be modified. In recent days there is more similar incidents of stolen fund recovery try. I don't know how people will differentiate specific fund is stolen and pure. Even some exchanges doesn't accept specific funds stating it as stolen/illegal activities. How this is happening.

Dread Pirate Roberts

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Quote from: Connor Britton on July 18, 2021, 10:21:55 PM

A few days ago, someone said that his account of blockchain.com was stolen, yet he did not share his password with anyone else. Sadly, most of the stolen funds like this cannot be recovered or retrieved!
To know the scope of that phenomenon, I asked more users of that website. Surprisingly, many of them have encountered similar problems.
If this is the case, why did that happen and how? What can we do to stop it? Is there any possibility to get the stolen fund back?

blockchain.com its not official real blockchain that many people think. its only services provider with many feature options to support crypto users such as wallet, swap and others. if you lose assets from your own wallet they will not provide any guarantee. things like this that you must be aware of from the start of making a wallet. it is impossible for assets to just disappear. there must be someone who has access to the wallet. any transaction that has entered the blockchain link cannot be reversed or canceled.

imstillthebest

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he could have been hacked and hacking can happen in many ways even if you didn't share your password publically but there are some hackings in the past were authorities managed to recover the funds .
He should not loose hope but he can ask for help and state what he have did before the hackings occur .
We cant stop the hackers but we can follow a guide on how to tighten our security .

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