Don't use binance - page 2. | Bitcointalksearch.org

hitrawal91

full member

Activity: 462

Merit: 101

BitcoinSN - The Real Bitcoin!!!

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

Binance is not a bad one obviously there must be some reasons or fault from your side too. You should be keeping your keys in a file or document safely and create a backup folder either in your private laptop or either in a external hard disk just as i do on regular basis. Binance and other exchanges used to collect the information and keep them in their exchange database for security and for our safety purposes, so that scammers and hackers. Make sure that you don't do such mistakes in future.

Avispeat

newbie

Activity: 56

Merit: 0

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

Your fault for not backing up the numbers from which your 2FA is generated. To he honest I more trust binance than bittrex, give them time they are still relatively new to the scene

But I agree this is not acceptable in terms of customer satisfaction, I don't say that they are doing right thing here.

h0lybyte

hero member

Activity: 924

Merit: 511

I think your funds are still safe with binance even after losing 2FA code because read a notification in their telegram group and according to binance terms, you would now need to verify your account by providing legal documents and image of yourself holding your id in hand as well to make them sure you are real owner of this account. Next you need to create a support ticket, don't create multiple if you already have one. Just wait and your 2FA will be removed

madwica

hero member

Activity: 714

Merit: 531

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

What is the update of your account? I think you did some wrong thing like saving your authetication and also enabling 2fa is very risky and all site already tell to many users that 2fa will harm your account that is why i do not did that because many users experience hard accessing their account after enabling that factor.

yanto@1977

full member

Activity: 686

Merit: 100

★Bitvest.io★ Play Plinko or Invest!

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

Until now binance is good for me, any problem with my transaction, their support team always give solutions. I choose binance because bittrex has bad services and until now, I don't know why they change rules so fast. If you lost your key, that's your problem but I believe their support team will give you another way to fix your problem. Maybe they still try to find the problem and soon will give you solutions. Keep try, patience and good luck to you.

alan2here

hero member

Activity: 1778

Merit: 504

WorkAsPro

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

In all exchange Bittrex is the worst exchange I use because I can not verify my account and Bittrex's support really replies so long and I have not used this exchange for long time . I think Binance is better because this is a new exchange and they are growing to attract investors

GeorgeFeb

full member

Activity: 224

Merit: 101

Quote from: btc2mars on December 30, 2017, 07:02:22 PM

Well i actually think binance is already one of the best available out there. No conspiracies, no closing account without explanation.... pretty good already...

So waiting 20 days for that damn ID verification is a good?

Well, each their own!

btc2mars

member

Activity: 108

Merit: 10

Well i actually think binance is already one of the best available out there. No conspiracies, no closing account without explanation.... pretty good already...

GeorgeFeb

full member

Activity: 224

Merit: 101

Waiting for 15-20 days for the ID verification process, nah, Beyonce is out of question!

DoctorMoney

jr. member

Activity: 63

Merit: 2

Quote from: GeorgeFeb on December 30, 2017, 05:50:41 PM

Seems like pretty much all the exchanges are a piece of total crap!

I don't really know which one to pick?

Has anyone had a good experience with any Japanese exchanges?

Like fast ID verification and fast deposit/withdrawal?

P.S. Jeez, can't wait to see more crypto on ForTrade!!!

What do you mean ?, don't listen to OP , he totally lost it.
I think when a website has masses of users asking for support, it wont be that fast , but there is working support in binance on the contrary to what the OP said he is kinda drank too much last night, and lost his 2FA keys,

Just give binance a try and then if you don't like their platform support valid points, I'm against fuding websites when they are benefiting us.

gidaahmad

full member

Activity: 476

Merit: 100

I'm sorry to hear from you. Have you tried contacting via telegram? https://t.me/binance_support How could you lose your 2fa? I've been using Binance for half a year, and there are no obstacles or problems at all.

vv181

legendary

Activity: 1932

Merit: 1273

I'm sure Bittrex support system will do a longer time. I suggest you should take an extra caution when dealing with that kind of stuff. Handle the code like you handle your private key.

GeorgeFeb

full member

Activity: 224

Merit: 101

Seems like pretty much all the exchanges are a piece of total crap!

I don't really know which one to pick?

Has anyone had a good experience with any Japanese exchanges?

Like fast ID verification and fast deposit/withdrawal?

P.S. Jeez, can't wait to see more crypto on ForTrade!!!

uncleduckerr

full member

Activity: 202

Merit: 100

Quote from: malikusama on December 30, 2017, 01:40:35 PM

Don't blame binance for what you are responsible, you should need to take care of your 2FA code.
BTW don't lose hope because may be they are overloaded with the applications regarding these issues so it will take time for considering and verifying each and every account. Keep calm and wait for their response.

Yah please don't accuse the website of your shortcomings. I have never had issues with them and if I had the issue you were having I wouldn't post about it on the forums especially saying that it was their fault. If anything you should be coming on here to warn others to back up their codes and to not put the blame on Binanace. Check yourself before you wreck yourself.

Cryptosaint$

member

Activity: 102

Merit: 29

Quote from: Lucacrebbe on December 29, 2017, 10:44:21 PM

THis awful exange it's one month I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

That sucks. I have been using them for a few months now and have had nothing but an amazing experience.

I have actually heard a ton of horror stories about bittrex. Lots of stories about stolen money.

malikusama

copper member

Activity: 1050

Merit: 294

Don't blame binance for what you are responsible, you should need to take care of your 2FA code.
BTW don't lose hope because may be they are overloaded with the applications regarding these issues so it will take time for considering and verifying each and every account. Keep calm and wait for their response.

Kemarit

legendary

Activity: 3080

Merit: 1353

Quote from: mentalny on December 30, 2017, 12:43:20 PM

Big exchanges like Binance usunally need more time than 1 month to answer ... This is sad, but often it's true. Have you tried to contact them via FB or other social media?

I haven't tried to used Binance because not that I don't like it, but I just used trading platforms which fits my need. But what I have seen is that is your own fault OP, sorry to tell you that. I myself have some few issues with the trading platform that I used, and you know what I do? I open tickets, if I didn't get a response from them, I go on social media to try and draw their attentions. Its very effective way because I have issues resolved after that. So I advise you to go that route as well. You also need to understand that crypto world suddenly explodes that a lot of users started flocking on a lot of trading platforms that sometimes they have a difficult task to handle the support tickets. I'm sure that everyday, there are thousands of traders opening ticket, so maybe your ticket is in a queue or something. And not only you have been issues with Binance or any trading platform for that matter.

mentalny

member

Activity: 133

Merit: 10

Big exchanges like Binance usunally need more time than 1 month to answer ... This is sad, but often it's true. Have you tried to contact them via FB or other social media?

Rahar02

hero member

Activity: 910

Merit: 523

Quote from: Nubitcoinerr on December 30, 2017, 12:06:09 PM

Quote from: Lucacrebbe on December 29, 2017, 10:45:30 PM

THis exange it's two months I have lost my 2FA key and they still don't solve my probem after having submitted 10k tickets

They really don't understand my problem even after I have told it to them 10'000 times
Just use Bittrex, dealing with this awful exange is a pain in the ass

OP already made a thread about this.

I suggest you use google translate or pay an English speaker to clear it up with them. Circumventing 2FA is a serious thing to exchange operators.

You sound like you are drunk and incoherent. Definitely not surprising that you lost your 2FA Cheesy

Yeah, it's not binance but Op's fault.
There are few rules to be followed if you have lost the 2fa which is you responsibility.
Considering how much tickets has received per minute for an exchange, sent 10,000 tickets only add more hassle into their system, without proper form of informations that you have to provide for binance (mentioned above), they won't reply your tickets.

Nubitcoinerr

sr. member

Activity: 332

Merit: 254

Here you go OP:

Quote

You need to reply us back with the following information:

1：ID/Passport picture two sides
2：You holding your ID/Passport homepage + paper announcement,handwritten note that you need to reset 2FA with your current time(day month year).
3：After verify, we will reset it for you. While after that you are unable to withdraw within 48 hours for the security of your assets.

Topic: Don't use binance - page 2. (Read 567 times)