and also even the closest account into Duelbits.com in which their campaign manager had already bring you clarity that the team is looking deep into your issue so better to keep the waiting more longer since you are claiming to be a clear and a legit player without any violation at all.
If I ever had a casino (unlikely) then I would totally keep it at a level where it's purely self-moderated and I am not going to get people who call it a scam get in the way of the topic. You have a problem? You open a scam accusation about the casino and if people believe you then they will negative trust the place, look at what happened to 1xbit, the same would happen to all places if we believe you. But, coming here and writing here is the wrong move.