Topic: Electrum customer support (Read 1551 times)

can't get into my account. my computer was rebooted amongst other things.. now I don't have useful info needed to get in can you help please?

Hello to all, i just would like to comment what happened to me. I had an a multibit hd account that i was very happy user, but i read that not any more support and consigliate to change for electrum. So i tried to convert my account to electrum but i could not find the multibit seed, so decided to open a clear electrum wallet and then transfer my credit. I did it and now the problem is that i cant use my bitcoins as i see my electrum wallet but when i try to use it say that password is wrong or incorrect. I tried many times with all my passwords but nothing.. (it is suppose that cant be wrong type as asked 2 times true?) Then i tried to recover with the seed and the strange thing is open another account that have zero credit where i can use my password...
Now i see my standard wallet with the credit and i can see the transfer from my old multibit account but i can not use the credit. Someone can help me to understand what i can do? Thanks a lot guys

you should upgrade to the latest electrum version and enable dynamic fees under tools menu > preferences or this will keep happening.

I cannot tell how happy i am that it worked, thx again!
If there is anything i can help you with, just text me.

So there is no need for me to try viabtc now then?
I completely forgot to add the fees together and check it out.

Thanks, i will try that.
Kind Regards

Your 2nd fee is fine... however, it is spending an output from the 1st unconfirmed transaction 921bbe72909d8fd01c61735ad9d607cab816317f483ce99a7383874bb8a4d757 which is VERY large and only has a fee of around 49 sats/byte...

until that transaction confirms, there is ZERO chance your 2nd transaction with the decent fee will confirm. I'd suggest trying to accelerate that unconfirmed transaction first using the ViaBTC TX accelerator... Once it is confirmed, then your 2nd transaction with the nice 327 sat/byte fee should get a confirmation relatively quickly after that...

Note: You haven't done a double spend... you've attempted a "Child Pays For Parent"... and unfortunately, the two fees combined, don't make a great overall fee:

2439 bytes (1st trans) + 226 bytes (2nd trans) = 2665 bytes total...
0.0012 btc (1st trans) + 0.00074038 btc (2nd trans) = 0.00194038 btc = 194038 sats...

Overall Fee = 194038 sats / 2665 bytes = 72.8 sats/byte  

EDIT: I managed to accelerate the 921bbe72909d8fd01c61735ad9d607cab816317f483ce99a7383874bb8a4d757 transaction using ViaBTC... hopefully they'll mine a block soon and it will get confirmed. Once that happens, the 2nd one should get confirmed pretty quickly with a 327 sat/byte fee

Hello.

I dont know if i should start a new thread or use this one.
I have two transactions that is still unconfirmed after 3-10days with a high fee.

The txid is:

921bbe72909d8fd01c61735ad9d607cab816317f483ce99a7383874bb8a4d757


552fc07487bd310e1d5c1c8a051871fb064d9297a22e2fe23f3f1b1e9d2e40ba

It was showing as incoming on the Electrum wallet, now its gone.
This has happend before, not for a long time like this.

The first one was sent with very low fee, so i used double spend to get a higher fee for the second transaction.

What should i do now?

Sorry I am late getting back on this.  Work was insane today.  The advice that has been given (and all the help) is steering you correctly.  I am reading along but there is no reason to jam this thread with more splinters.  You are getting what you need.  Good luck.

I know Macbook-air runs a big mining pool, so he's highly unlikely to need to scam for tiny amounts of a Bitcoin. He only charged ahmedjadoon 0.0001 BTC to confirm his transaction last April. If he charges you two or three times as much you won't be risking more than 0.0002 or 0.0003 BTC for confirmation.


edit

I checked macbook-air's profile, and unfortunately the last time he logged into bitcointalk was on May 07. However, quickseller logged in half an hour ago.

I PM'd Macbook-air around an hour ago, but just checking him out here: https://bitcointalk.org/index.php?action=trust;u=16114 and wondered is it normal for members to behave in this way?

Quickseller seems to be even worse https://bitcointalk.org/index.php?action=trust;u=358020 and he's rated 'legendary'!

Thanks HI-TEC99, I'll drop Quickseller and Macbook-air an email with an offer. In the mean time I'll have another go at pushing it through the 'Transaction Accelerator'. 

Bitcoin, mining, wallets etc is becoming more understandable the more I read this forum, but does it really need to be so complex? Surely, this can all be simplified, I read major banks where accepting or considering to accept Bitcoin, but I can't see your average housewife getting their head round this at the moment.

This quote can give you a rough idea of the fees he charged ahmedjadoon a few months ago. However, he will probably want higher fees today because the network's overloaded with 163100 unconfirmed transactions. Macbook-air also offers the same service as quickseller, and his feedback's better.

Both of them ore probably overwhelmed with requests to confirm trasactions, so they will probably take some time to respond.

The screenshot is OK. That message means that they are full for now. I've got the same message.

Quickseller has a lot of negative feedback, but many tell that PM-ing him can solve your problem for a fee.
Just I don't know his fees and I cannot vouch for it either...

Thanks for getting back to me Neurotic fish.

Please can you take a quick look at the screenshot and let me know if I'm in the correct place, I'm getting this message 'Submissions are beyond limit. Please try later.'? Do I need to deposit bitcoin to use the transaction accelerator?

http://imgur.com/1qWOywi

I've looked at 'Quickseller' but not registered as it'll just be like opening another can of worms and already I've worms coming out of my ears : )

ViaBTC is fine, but crowded. You give them your tx ID and their pool will add it to one of the next blocks they mine. As simple as that. No risk.
The only problem is that many use it lately and it's harder and harder to get your tx Id accepted.
I would try to accelerate 65d4b53331a24dfdee6e91a34144645d6d2319213437db72af54ae490566f126 and after success, wait a couple of hours and accelerate the other tx.

If I get the chance, I will try to also accelerate this tx for you at ViaBTC.


Of course, contacting Quickseller or others to accelerate your tx is another possible option.

Thanks for your help and advice HCP,

It was really stupid of me to screenshot a 64bit character ID (sorry)

To help other investigators.... the transaction IDs are:
65d4b53331a24dfdee6e91a34144645d6d2319213437db72af54ae490566f126
33a8209abb1c8b34cbaf552e0471bae7a752424cc6fefa3c87ffa1de46842797

I've looked at Mocacinnos fee checker and attempted the first of his suggestions and signed up to www.viabtc.com. I sort of get it, but worried I'm either going to do something wrong and lock out my money or be scammed.

I'd be happy for yourself, Coin-Keeper or achow101 or another trusted user from this forum to sort this for me and in return would be happy to send you £10 or 0.00717 Bitcoin.

To help other investigators.... the transaction IDs are:

65d4b53331a24dfdee6e91a34144645d6d2319213437db72af54ae490566f126
33a8209abb1c8b34cbaf552e0471bae7a752424cc6fefa3c87ffa1de46842797

In the future, please copy and paste the ID number here... trying to type in a 64 char txid from a screenshot is a PITA

Now, to answer your question about your transactions... The most obvious issue is that your transactions use very low fees of 50 sats/bytes. At this moment, the recommended fees are well in excess of 200 sats/byte:


Additionally, your 2nd transaction, is spending the output from the 1st (unconfirmed) transaction... so it won't be getting confirmed before the first one does.

You can use mocacinno's fee checker tool to get some tips (with links) on what you can do to get your transactions confirmed... including RBF or Replace-By-Fee (if you enabled it in Electrum), CPFP or "Child Pays For Parent", Using ViaBTC TX Accelerator (Free, but overloaded) or using BTC.com's TX Push (Paid service, possibly usable with Alipay).

Also, in future, you should make sure that you have enabled "Dynamic Fees" in Electrum's settings... this should help prevent you sending transactions with super low fees. It won't magically cure the Bitcoin network congestion... but it might help the chances of your TX being confirmed.

Many thanks Coin-keeper and achow101 for getting back to me so quickly.

These are the two transaction ID numbers, do you need any other info?

http://imgur.com/h3mMD4V

http://imgur.com/ahqNObq

Taking your advice and educating myself on the discussions here and at github, jeez, it's a steep learning curve.

Lots of discussion over at github.  If you take a few minutes and read around here you'll find many similar threads and you can learn alot from taking the time to study them.  If you don't mind you can post the transaction (TX) here and we can look at it for you.  Its ok if you don't want to.  We love to help out here and your thread has have been moved to the Electrum sub forum.  Feed us some info and a some of us will dive in and try to help.

One noteworthy starting point is to examine the fee you paid to make the transaction.  Is it sufficient to move the coins without much delay?