Topic: electrum received transaction with 0BTC instead of 0.275 - page 2. (Read 420 times)

don't worry, you didn't lose his bitcoin. It is still there in the address mentioned
it's simply technical problem showing the balance in your wallet.
in addition to saving your seed, you can extract individually that address' private keys just for double safety measure
and do what TryNinja suggested and also check just in case your wallet is offline mode

edit: my mistake... I was thinking desktop electrum.
is turning on/offline mode is desktop electrum feature only too?

I consider that the use of android is possibly partially the problem. Write down your seed somewhere AND type it out on an offline computer as well just to ensure you don't lose anything. (Click the syncronising/balance button and then "seed")

Navigate to your app's settings, navigate down to electrum, click it and tap both "Clear Data" and "Clear Cache". And then go back to reattempting the wallet restore. Do this before readding the seed but it isn't needed for turning off autoconnect and restarting the app and the phone.

Restart the phone once you turn autoconnect off to ensure everything has gone though with electrum and it doesn't consider it is still using the old instance that it had and connecting to the server it previously connected to.

1. Click the three dot menu at the top-right corner of the app -> Network.
2. Turn Auto-connect to OFF.
3. Click "Server" -> Choose from peers -> Select a different server.

If you still can't see your transaction history, make sure you have the wallet seed stored somewhere, clear the app data/reinstall the app and restore the wallet.

If for some magic reason you still can't make it work, download Electrum[1] for PC and create a new wallet by restoring the same seed.

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[1] https://electrum.org/

i'm sorry but i confirm everything as described (and i know it's not normal).
it's an android electrum installed 2 days ago on a galaxy tab s2 quite new (i installed personally).
2 days ago i did the same btc movement from bitpanda to this wallet and everything worked.
i'm not the master of btc but also not a beginner... so it's not thee first time i handle a wallet.

on the transaction list i see a confirmed transaction with 0eur and no btc amount. never seen something like this.

the transaction in electrum appeared immediately unconfirmed after the outgoing transaction done in bitpanda and yes... address is correct. so the transaction listed in the wallet is the same i did in bitpanda... after minutes was confirmed but with still no btc amount and 0eur value.

as i'm a php programmer, i have the feeling that electrum collected wrong infos for this transaction and now it has this bad data stored.

status is "syncroniyzing" instead of showing the balance.

is it possible to change server and/or import transaction from blockchain in electrum android?
any other idea to restore/refresh data before trying to restore the seed?

many thanks to both in advance for your precious help.
as wrote before, i suggested personally to invest in btc and to use electrum because really trustable and safe... so i really feel in fault if he looses 2500€ thanks to my suggestion.

Are you sure about this?  That's not how bitcoin works.

Why do you think Electrum received the transaction?

What is shown on the Electrum interface?

Are you that the Bitcoin address you used came from Electrum?

Does Electrum still show that address?

Is it possible that you used copy&paste and accidentally pasted a bitcoin address from somewhere else instead of the address from Electrum?

Everything looks fine with the transaction.

If you have a copy of your seed, can you try to make a new wallet with the same seed? Using file-->new/restore and follow the steps.

If that doesn't work, try importing the transaction from the blockchain on you wallet or change server connections as there's normally one peer that lags.

Dear everybody,
I have a special (and bad) issue that never happened To me and creating a bit of pain about electrum.

I moved 0.275 btc from a bitpanda account of a friend to his electrum wallet.
Outgoing transaction is done but electrum wallet received a transaction with 0btc instead of the amount!

how can be and how can i solve?? it's around 2500€... not a little money!
And as i suggested him to invest in btc and to use electrum as the best and safe software wallet i feel a bit in fault...

https://www.smartbit.com.au/address/1LocrF7CRP9m9RcddKrVr94GfLUR66VVuM

here is transaction details and i hope there is a solution to see this money again on his wallet.
does somebody knows how i can be helped to receive the btc back?

many thanks in advance to everybody