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Topic: [ESHOP launched] Trezor: Bitcoin hardware wallet - page 190. (Read 966173 times)

member
Activity: 97
Merit: 10
Well I now realize it is my fault for pointing the ponzi scheme payouts to the mytrezor wallet. Hundreds and hundreds and hundred of deposits currently (two per hour, since I got two ponzi streams coming in) that's piling up in just a few weeks time. And it broke their mytrezor system.

Hopefully I'll get the two ponzi payout streams re-directed today to CEX.IO whom are extremely capable of handling hundred of thousands of mining deposit transactions everyday. So I should be able to sneak in these tiny micro-payments into their system, and be able to spend it without insane bitcoin transfer fees associated with these hundreds of transactions deposited to mytrezor (or any bitcoin wallet not just mytrezor.)

With CEX.IO it is either 0.001 BTC fee for manual transaction sends or totally free to any configured external btc address during their daily random sweeps. I like free.

CEX.IO is the economical way to go for your repetitive hourly btc deposits.
legendary
Activity: 1386
Merit: 1097
Never was intended for that purpose .. It's a device for cold-storage! maybe medium-hot storage .. but for sure not for hot-storage!!

Actually I'm using Trezor as common wallet as well; there's nothing wrong on that and what sillywhim found is certainly a bug. But there's no need of panicking, we're going to fix it, as well as we already fixed some multisig-related bugs in firmware 1.1.0.
sr. member
Activity: 345
Merit: 250
So far, Trezor is a limited use device, proof of concept only. Not for real heavy duty use.
Never was intended for that purpose .. It's a device for cold-storage! maybe medium-hot storage .. but for sure not for hot-storage!!
legendary
Activity: 1386
Merit: 1097
Yea they asked for a private key TWO DAYS ago which I gave.

We did NOT ask for private key. We asked for master public key, just to be able to realize where the problem is.

Quote
No progress at all. Now, two days later, everything is locked!

We're working on it, as I already informed you on email. Things are not so easy to debug, especially when you hit some corner case which is not so easy to replay when we don't have your private keys.

We need some time to prepare scenarios on our side to find out what is wrong. However no coins are lost, it is just about some bug in transaction preparation. It will be resolved.

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Nope, no response from them.

Sometimes I need to sleep...

Quote
I respond to Slushy Sticks ticket support system and NOTHING GETS DONE.

...but it does not mean that other developers (who has no access to ticket system) are not working on it.
member
Activity: 97
Merit: 10

For those of you considering a Trezor:


DON'T.


My funds are now locked in mytrezor and I can't send any thing out. What started two days ago as a hack of mines to get things out of mytrezor has now progressed to a total lockout of my BTC funds in two sub-accounts in mytrezor.

I've come to the belief that trezor is a trinket novelty that most other wallets won't spend any time implementing. Why do I say this? Well Slushy Sticks let my reports on their ticketing system just lay around. Yea they asked for a private key TWO DAYS ago which I gave.

No progress at all. Now, two days later, everything is locked! I can not send any btc out of mytrezor in the two accounts involved. Slushy Sticks have let this thing crash and burn.

I told them in their trouble ticket system that I am willing to help them troubleshoot this i.e. setup some kinda time where I will attempt to send out btc and they can monitor on their end.

Nope, no response from them. I respond to Slushy Sticks ticket support system and NOTHING GETS DONE.

If Slushy Sticks have problems implementing their very own trezor product into a wallet, what does this bode to other wallets' implementations of Trezor?

So far, Trezor is a limited use device, proof of concept only. Not for real heavy duty use. If I had known, I would never have bought this stoopid Jackinabox trinket.
legendary
Activity: 1386
Merit: 1097
https://twitter.com/GreenAddress/status/478932573323030528

First signs of Trezor integration into greenaddress.it :-)
legendary
Activity: 1554
Merit: 1000
Any idea when I will be able to order a TREZOR?

i assume the lack of an answer means no
Can have my classic pre-order for 0.4btc if you want. 

is it metal?
Its a 'classic', so its a plastic version.
legendary
Activity: 924
Merit: 1000
Still waiting for my two trezors...  Sad
member
Activity: 97
Merit: 10
i want metal one, but for reasonable price

If Stick and Slush don't fix up my bug then I'll sell you my metal first edition Trezor for exactly what I paid. 3 BTC. Not a satoshi more, not a satoshi less.

Free shipping anywhere in the world.
full member
Activity: 154
Merit: 100
i want metal one, but for reasonable price
legendary
Activity: 1722
Merit: 1217
Any idea when I will be able to order a TREZOR?

i assume the lack of an answer means no
Can have my classic pre-order for 0.4btc if you want. 

is it metal?
legendary
Activity: 1386
Merit: 1097
Arthritic users would have problems still.

We already know that Trezor cannot be used by handicaped people, for example blind people cannot benefit from Trezor because it has no Braille support. Unfortunately we needed to do some compromises at current product design. I believe firmware update will be more like rare event, not something what will be needed on daily basis. I hope that even handicaped people will be able to pass over this somehow, for example by asking friend for little help. We'll definitely think more about this stuff in next development.
member
Activity: 97
Merit: 10
As far as my earlier objection to the firmware upgrading procedure for handicapped people...

One can use their mouths to hold on to the USB cable, then using ONE HAND they can depress the two buttons on the Trezor and then push the USB onto the Trezor using only their mouths. Yes it is undignified but they would be doing the same to simply plug in the Trezor in the first place.

Not something Stick would want to take a pic of for marketing, but then again, maybe he would.

Arthritic users would have problems still.

But original objection modified.
legendary
Activity: 1386
Merit: 1097
Guys, please stop hijacking this thread by discussion what platform is better for customer support.

[email protected] creates new support ticket in our system. There's webpage for monitoring and managing curomer's tickets.

If anybody have any difficulties, please report it directly to [email protected]. There's dedicated team watching this support system closely and it's more likely to get relevant response there. It is impossible to monitor all discussion threads and channels and provide sufficient support for all of them.

Thank you.
sr. member
Activity: 441
Merit: 268
Email as a tech support communication methodology is piss-poor

Support email is tied to our ticket system, so don't worry about it ...
member
Activity: 97
Merit: 10

Email as a tech support communication methodology is piss-poor
If they reply fast it's a great way to communicate. Why should they scan online forums non-stop?

It doesn't matter how fast they reply. Soon from a single email becomes multiple threads, each quoting things out of sequence. Been there, done that. That's why there are ticket systems like perldesk. Have you ever run a tech support ticketing system before? I have and am. I've also heard good things about Zendesk.

They should be looking here "non-stop" because they are professionals who know the true value of public forums for advertising and marketing you think? And they know the value of market research and customer satisfaction?
hero member
Activity: 994
Merit: 507

Email as a tech support communication methodology is piss-poor
If they reply fast it's a great way to communicate. Why should they scan online forums non-stop?
legendary
Activity: 2646
Merit: 1137
All paid signature campaigns should be banned.

I think your use case is flawed, not the Trezor.  The Trezor is not designed to be an everyday wallet it is designed to be a very safe place to store your larger amounts of BTC.  Using it the way you are doing is like driving to the bank to make a small deposit every time someone gives you a small amount of cash.  Instead, get a wallet and use it to collect your ill gotten Ponzi gains and then make one larger transfer per week or two to your Trezor for safe keeping.

If the Trezor was presented as a limited use device as you are implying, then I would never have purchased it.

Are you part of the Trezor development team by any chance?
Nope.  That is just my opinion.  Take it up with them by email as they asked.  I am sure you will let us know how it goes.
member
Activity: 97
Merit: 10
Please use email [email protected] for reporting issues. Things reported here tend to get lost because of high signal-noise ratio. Thank you.

Email as a tech support communication methodology is piss-poor, especially when there are multiple people conversing and responding non-sequentially. We use perldesk (free-ish) that we customized for use as a tech support ticketing scheme.

And yippee for me as with this post, I went from newbie to jr member!
member
Activity: 97
Merit: 10

I think your use case is flawed, not the Trezor.  The Trezor is not designed to be an everyday wallet it is designed to be a very safe place to store your larger amounts of BTC.  Using it the way you are doing is like driving to the bank to make a small deposit every time someone gives you a small amount of cash.  Instead, get a wallet and use it to collect your ill gotten Ponzi gains and then make one larger transfer per week or two to your Trezor for safe keeping.

If the Trezor was presented as a limited use device as you are implying, then I would never have purchased it.

Are you part of the Trezor development team by any chance?
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