I did some quick search here in the forum and it seems that they don't have an ANN thread here which means there is no representative from their casino that can be contacted. Also, aside from yours there are complaints that has been posted against them in the past
They don't. They're on the section of casino that has no representative on my list [the bottom most].
OP, since they have no representative here, the forum are sadly unable to help you or put any pressure to the casino to solve your case. I can and will add your case to the list so other people can be warned before they play in this platform, but sadly that's the extent of our involvement in this situation