Hi again,
I’ve been spending some time on the website lately and I have some notes I hope you can take into consideration.
Brilliant, thanks for the feedback, we really appreciate it.
1- Today (Sunday), I tried to place a couple of Live bets, but I got the following error “Sorry, we are unable to process your request. Please try again!”
Agree, we have seen bets being incorrectly refused in in-play markets today. Engineers checking now and believe we know the root of it, would expect a fix tomorrow.
2- In the “My Bets” page, there should be a column displaying “Net Profit” (Profit minus Commission), it doesn’t make sense showing profit only since it’s not the actual profit. Also, on the same page, it would be nice to be able to view bets history in a certain time period enabling the user to select the exact dates and see their profit/loss.
There is a Profit/Loss page (separate from the My Bets page) accessible via the dropdown menu accessed by clicking on the arrow next to user balance:
We believe this page gives you the functionality you are looking for, but let us know if not.
3- Bettors should have the option of seeing potential and actual profit/loss with and without the commission on the market itself. This is an essential feature for traders.
Yes, this was a feature that you mentioned before. We are looking into the best way to implement this - although it is not a big change, it will not be a quick fix. Bear with us!
4- The issue of the site logging me out is really a serious one and should be fixed. The user should be allowed to choose whether or not he wishes to be logged out. For example, that day I wanted to place a bet just 1 minute before the start of the match, then I noticed I was logged out. By the time I logged back in the match had already started and the odds were gone. I have never seen any betting website logging out users after only an hour or so.
A little background on this - from launch we have been cautious around users' security on Exbet. Given that (1) Exbet is an exchange, and (2) uses Bitcoin, we wanted to start out being very careful that users would not stay logged in for longer periods and risk third parties accidentally accessing the account. This is why we have set shorter "logged in" default times of just a few hours (similar to many cryptocurrency exchanges). But we take your point that the current setting can be frustratingly short for many bettors, and this is something that other users have raised.
Our short-term plan is to increase the default login time. Long-term, we will look into how best to make this configurable for users who want to stay logged in permanently.
5- It would be nice to be able to cancel individual bets and all bets from the My Bets page, because sometimes, you can have several open unmatched bets, then all of a sudden you find a bet you want to take but you don’t have enough available balance because of your unmatched bets, so you need to cancel one or all of those unmatched bets to place your new bet quickly without having to go to each and every market to cancel bets individually.
This is a feature we have discussed internally for some time. It's on our backlog
6- The minimum bet should be 0.01 and not 0.10. For some bets with higher odds, 0.10 can be too much, and also some traders like to balance their green on both sides to the cent, with 0.10 being the minimum bet that would be impossible.
Fair point, we can see your view and this is a tough call. When we launched Exbet, BTC price was around 10k-11k USD for the previous few months. We felt that a minimum stake of 0.1 mBTC was reasonable at that point. Now we are 3x that price, and the minimum stake starts to feel too big. We will not be making a change to minimum stake in the near future, but will continue to listen to user feedback and exercise our judgement on this.
7- On several occasions, I have noticed that the market gets messed up and doesn’t show correctly. However, when I refresh the page everything goes back to normal. Please see the screenshot below.
https://ibb.co/c1GyN03Interesting, we haven't seen this but will try to recreate. Thanks.
8- It would be nice if you can add tennis markets. The Australian Open is starting soon.
Yes, Tennis is probably the next sport we will add support for on Exbet. But not in time for Australian Open. Big focus is on platform stability and scalability, along with building out the API to support in-play better than currently. We will continue to add more Soccer leagues in the coming weeks, but bringing in Tennis is likely to be after summer.
Thanks again!
Thank YOU