Dear Users,
Starting on December 1, 2024, we’ll be taking action to remove trading pairs that haven’t seen any recent activity. We made this decision to improve our platform’s efficiency and to focus on supporting assets that matter most to our traders.
What does this mean for holders of these pairs?
If you hold funds in any of the pairs set to be removed, there’s no need to worry. Your assets are completely safe and unaffected. You’ll have the following options:
- Exchange your funds into other available pairs before December 1, 2024. Just head to the trading tab and choose an alternative that works for you.
- Leave your assets in your account. If you don’t manage to exchange them by December 1, no problem—your funds will remain secure and can be withdrawn from the platform at any time.
We’ve made this decision with the stability and quality of our services in mind. By removing inactive pairs, we’re able to streamline our infrastructure, reduce the technical resources required to maintain unused pairs, and lower potential risks.
Thank you for your understanding and continued trust in our platform. If you have any questions or need assistance, our support team is here to help.
Thank you for being with us!
Secondly, my suggestion is that you alert the users who registered on your platform via email about the new changes and also increase the time frame to at least a month. 2 weeks is surely a short period of time for everyone who might be having money there to get notified, let a lone see the announcement here on Bitcointalk.
Also display a small temporary banner on your website about the new changes for your visitors.