Topic: Experienced first issue with bitinstant to mtgox (Read 771 times)

I'm having  a problem myself with BitInstant. I've sent multiple emails to support, info, all the C-Level execs, there is no "live chat", even left a message..NOTHING!! Customer service is not BI's strong point.

Anyway yesterday at 3:00 PM PST I sent 2 money transfers to fund my BTC account to be paid by BTC Address..First one posted fine, second one had the amount of the transfer on the end on the BTC Address string. So it can't be read.. Status reads

Mon Mar 18 03:19:46 2013   37a7cb57-1faa-4032-a2c0-95368d2f1fad   Coinapult connection failure
Mon Mar 18 03:24:46 2013   d670b396-07c9-440a-9d97-204fb5e3fc59   Coinapult connection failure
Mon Mar 18 03:29:46 2013   f3a00547-0352-48e5-9b81-c5de3f3d52fc   Coinapult connection failure
Mon Mar 18 03:34:46 2013   0f91f801-7a39-4d85-8010-25ea1fab7dfa   Coinapult connection failure
Mon Mar 18 03:39:46 2013   99233f43-78dc-4529-91d7-4c16914da500   Coinapult connection failure
Mon Mar 18 03:44:46 2013   83b4adf2-3342-4de3-b43e-89c45ae7b02d   Coinapult connection failure
Mon Mar 18 03:49:46 2013   768a8291-5673-4aa6-9127-2c9335834fe6   Coinapult connection failure
Mon Mar 18 03:54:46 2013   300627bd-7b72-41c2-aeeb-369ef05ea25b   Coinapult connection failure
Mon Mar 18 03:59:46 2013   1051d118-d979-44a3-8593-127b753343ce   Coinapult connection failure
Mon Mar 18 04:04:46 2013   30afad1e-b6f4-4eba-943a-b505d452a2bd   Coinapult connection failure

Will someone from BI please check [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; or [email protected]..

Or check your voicemail?!

Thanks
Paul

Hey there,

I'm very sorry for the delay. Could you please send your transaction information directly to me at [email protected] so that I can investigate the issue and assist?

Thanks!

post here

someone will respond

https://bitcointalksearch.org/topic/official-newbie-bitinstant-support-thread-active-customer-support-128314

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..