Topic: Official Newbie BitInstant Support Thread (Active Customer Support) (Read 496011 times)
October 08, 2017, 10:35:48 PM
I've never heard of this before, was this some kind of a scam or something?
February 03, 2016, 07:05:21 PM
Hello guys! Thank you for the support. I want to know if there is any chance of getting back my btc sent to the old address which i deleted it 3 minutes ago. Thank you very much!
November 15, 2014, 09:53:59 AM
So where the hell is the money I sent to Bitinstant?
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
BitInstant shut down over a year ago. You didnt send money to us.
Are you free now or under house arrest ? What happened to that 5 years term they slapped on you ? Are you trying any new business ?
November 15, 2014, 07:58:31 AM
Apologies...upon closer inspection the company I have dealt with is Btcinstant - clearly employing the good name of bitinstant for its own devious uses. Btcinstant are clearly scammers.
Perhaps open a scam accusation against them in the category: "scam accusations"
November 15, 2014, 06:11:32 AM
Apologies...upon closer inspection the company I have dealt with is Btcinstant - clearly employing the good name of bitinstant for its own devious uses. Btcinstant are clearly scammers.
November 14, 2014, 04:05:49 PM
So where the hell is the money I sent to Bitinstant?
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
BitInstant shut down over a year ago. You didnt send money to us.
November 14, 2014, 12:57:08 PM
So where the hell is the money I sent to Bitinstant?
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
Why has it not been returned to me?
This forum suggests the company is legit. Allowing me to make the transaction, taking payment and not communicating or returning the funds does not sound all that legit to me!
November 13, 2014, 11:42:01 PM
I purchased a $50 card on 1 November (order #121). Would you kindly tell me when it might be dispatched?
Many thanks
Many thanks
BitInstant has been down for more than a year now.
November 13, 2014, 04:58:55 PM
I purchased a $50 card on 1 November (order #121). Would you kindly tell me when it might be dispatched?
Many thanks
Many thanks
April 22, 2014, 05:23:28 PM
I didn't wait almost a year. I posted all through that thread asking where my coins were. I've sent PMs here, emails to Bitinstant, and have spoken to roughly 4 other bitinstant support people since this occurred. I almost forgot about it completely until I started consolidating accounts in December and remembered I had never been made whole on this. Again, personal attacks aside, this happened on your watch, and you are every bit responsible for it. If I don't have promises in writing very soon or my coins sent, I will take this to court. It will be a hassle for me, but it's necessary in this case.
Your move.
Your move.
All you send me was an Order ID via email, send me some more information, what the situation is, and lll try to help you best I can.
Hey, see what I said before. I dont have access to the database nor financials. An Order ID does not help me at all. I need all the information, what kind of order, what type, all the emails that were sent, ect, ect.
This is me trying to help you out although Im not part of the company.
April 22, 2014, 05:11:20 PM
I didn't wait almost a year. I posted all through that thread asking where my coins were. I've sent PMs here, emails to Bitinstant, and have spoken to roughly 4 other bitinstant support people since this occurred. I almost forgot about it completely until I started consolidating accounts in December and remembered I had never been made whole on this. Again, personal attacks aside, this happened on your watch, and you are every bit responsible for it. If I don't have promises in writing very soon or my coins sent, I will take this to court. It will be a hassle for me, but it's necessary in this case.
Your move.
Your move.
All you send me was an Order ID via email, send me some more information, what the situation is, and lll try to help you best I can.
April 22, 2014, 01:35:30 PM
I didn't wait almost a year. I posted all through that thread asking where my coins were. I've sent PMs here, emails to Bitinstant, and have spoken to roughly 4 other bitinstant support people since this occurred. I almost forgot about it completely until I started consolidating accounts in December and remembered I had never been made whole on this. Again, personal attacks aside, this happened on your watch, and you are every bit responsible for it. If I don't have promises in writing very soon or my coins sent, I will take this to court. It will be a hassle for me, but it's necessary in this case.
Your move.
Your move.
All you send me was an Order ID via email, send me some more information, what the situation is, and lll try to help you best I can.
April 22, 2014, 01:32:34 PM
This company was amazing when it was around. Hopefully it returns but with the negative publicity I highly doubt it.
April 22, 2014, 01:29:18 PM
I didn't wait almost a year. I posted all through that thread asking where my coins were. I've sent PMs here, emails to Bitinstant, and have spoken to roughly 4 other bitinstant support people since this occurred. I almost forgot about it completely until I started consolidating accounts in December and remembered I had never been made whole on this. Again, personal attacks aside, this happened on your watch, and you are every bit responsible for it. If I don't have promises in writing very soon or my coins sent, I will take this to court. It will be a hassle for me, but it's necessary in this case.
Your move.
Your move.
April 22, 2014, 01:01:32 PM
I actually have an issue of missing coins dating back to Feb of 2013, and despite all the real life hassles he has going on, Charlie has gone out of his way to ensure my problem was addressed now. I can't help but respect that.
I shouldn't have spoken so soon. I should have known. Another 2 months gone by with no response or update. Tried sending them an email once or twice during these months and they were ignored. I am forced to seek other avenues to recoup my losses with Bitinstant. Shame that it had to turn out this way, I actually supported Charlie previously and had hoped this would be resolved. I was sorely mistaken.I'm no longer part of the company, email [email protected] I'm sure he can help.
Must be nice to just sever ties and wash your hands of responsibility. Meanwhile, customers who trusted in you are getting fucked over. I take back all the cordial and supportive things I said to you in our private messages. You are just another one in a long line of early adopters who are completely irresponsible and selfish.
Yeh I forwarded him your emails and asked him to look into it dozens of times, Ill try again.
The issue is, I no longer have access to the companies financials nor the servers. Id love to refund you, but because of the investigation Im completely shut out.
Why did you wait over a year to ask us about this? Not saying its your fault, but if this was brought to our attention a few months earlier it could have been taken care of by myself.
Please don't make this personal, it will get you nowhere, Im trying to help.
April 22, 2014, 11:23:00 AM
I actually have an issue of missing coins dating back to Feb of 2013, and despite all the real life hassles he has going on, Charlie has gone out of his way to ensure my problem was addressed now. I can't help but respect that.
I shouldn't have spoken so soon. I should have known. Another 2 months gone by with no response or update. Tried sending them an email once or twice during these months and they were ignored. I am forced to seek other avenues to recoup my losses with Bitinstant. Shame that it had to turn out this way, I actually supported Charlie previously and had hoped this would be resolved. I was sorely mistaken.I'm no longer part of the company, email [email protected] I'm sure he can help.
Must be nice to just sever ties and wash your hands of responsibility. Meanwhile, customers who trusted in you are getting fucked over. I take back all the cordial and supportive things I said to you in our private messages. You are just another one in a long line of early adopters who are completely irresponsible and selfish.
April 22, 2014, 11:13:52 AM
I actually have an issue of missing coins dating back to Feb of 2013, and despite all the real life hassles he has going on, Charlie has gone out of his way to ensure my problem was addressed now. I can't help but respect that.
I shouldn't have spoken so soon. I should have known. Another 2 months gone by with no response or update. Tried sending them an email once or twice during these months and they were ignored. I am forced to seek other avenues to recoup my losses with Bitinstant. Shame that it had to turn out this way, I actually supported Charlie previously and had hoped this would be resolved. I was sorely mistaken.I'm no longer part of the company, email [email protected] I'm sure he can help.
April 22, 2014, 10:32:35 AM
I actually have an issue of missing coins dating back to Feb of 2013, and despite all the real life hassles he has going on, Charlie has gone out of his way to ensure my problem was addressed now. I can't help but respect that.
I shouldn't have spoken so soon. I should have known. Another 2 months gone by with no response or update. Tried sending them an email once or twice during these months and they were ignored. I am forced to seek other avenues to recoup my losses with Bitinstant. Shame that it had to turn out this way, I actually supported Charlie previously and had hoped this would be resolved. I was sorely mistaken. February 18, 2014, 02:30:38 PM
I actually have an issue of missing coins dating back to Feb of 2013, and despite all the real life hassles he has going on, Charlie has gone out of his way to ensure my problem was addressed now. I can't help but respect that.
January 27, 2014, 03:47:58 PM
Just an update, Charlie Shrem, Bitinstant CEO, was arrested yesterday (Sunday 1/26/14). The Bitinstant website is now completely blank.
http://www.bbc.co.uk/news/technology-25919482
http://www.bbc.co.uk/news/technology-25919482
Guess we will not see the relaunch then.
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