First glance, this looks like a reach from some bummy btc users. Problems with $30 worth of btc?
I'm not one for scams or losing money and all that, but BitInstant was having a lot of trouble and they were seeing an overwhelming rush in transactions and users. It's like jumping onto the highway during rush hour and wondering why you can't get to where you need to go in 10 minutes...What do you think is going to happen? These are new companies using new technology and running into new obstacles, they don't work magic. How can we move forward as a community when we need to constantly take two steps back due to impatient, incompetent users?
(I could have totally missed something with the whole BitInstant debacle so bear with me if so).
Many class action lawsuits are over relatively small transactions (though you chose to mention the lowest transaction amount shown in the complaint). It is a significant suit, however, because class action status means that every person that the court determines was damaged by their actions will be awarded money (the people that the court determines to be in the "class" of people that were damaged). The court will base this on Bitinstant's internal records, and would likely affect to a significant percentage of transactions that occurred in 2013, which is likely to be tens of thousands of transactions and millions of dollars in damages.
With regard to your general statement that users should have expected problems, I don't think that's a valid legal defense
. The problem, as mentioned in the complaint, is that Bitinstant went to great lengths to represent that they could and would deliver all orders within two hours. Once these attorneys get into the discovery process, they will get access to Bitinstant's internal databases, and I think the sh*t will hit the fan when they see the sheer number of orders and the massive delays (and in some cases, outright non-delivery) that occurred.