Well, I wasn't imagining about writing this, but here we are.
On February 19, 2023, I deposited a total of $200 into my CoinPayCard account. This was combined with my already existing ~$33 account balance to give me about $233 in account balance.
Then, I loaded $220 to my card, and they charged a $10.9 card loading fee for that. My account balance was deducted to $3.something after that. Everything up to this point was normal.
What was not normal after that was the balance was never credited on the screen, in my card. I only saw the card balance I had before loading the card (which was $87.2, since then reduced by my spending to $72.1.
Now I had been through this scenario two other times, and in those previous two times, the CoinPayCard guy manually fixed it for me, but now it seems that he has disappeared which is
not acceptable (considering that now other people are suffering from this problem).
I am especially pissed because this was supposed to be reserved for future subscription payments.
And this hurts extra hard for me because I had taken the risk to review their service (as I would any cards service as I've done previously) and found no discrepancies initially. Now there are claims that CoinPayCard is being ran by one person, which I would understand as I had ran some things myself before, but to abandon your users like this without even a warning of "we will be on vacation for x days" causes a lot of unnecessary trouble.
The transaction I used to deposit $200:
eff773b76fc1f9464fff222843052ba5203688505af51cab8fc4ada43ff0226e
Proof that I had $87.2 in my balance prior to this action:
The message I sent to Guido asking him to fix the balance in my account:
Hello, I loaded $220 this afternoon and I still do not see the balance.
Hopefully a bug fix is coming on the way, because it's starting to feel a bit tedious to be PMing you to adjust it each time.
Best Regards.
The account will remain flagged until my balance is made whole again (and of course, that of everyone else's as well). I am very displeased at what you have done to us. You coming with a promising service and you just let things blow up like this is not acceptable.
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