Topic: Fortunejack - confiscation of my winnings (Read 53 times)

All good man, was just asking.

As I said, this feels wrong - But absent of any reply from them is not a good sign either way, as to the "WHY" here.

Just don't overdo it on the messages, keep your anger level low - I understand you are pissed, but as former customer rep, nobody likes to be yelled at, even in emails.

Keep it cordial, be persistent. Just saying, being nice usually wins.

I didn't do anything wrong. I was betting on sports.
I have already sent many messages. The answer is always the same.
I am from Russia. Forunejack accepts players from Russia

This does seem very weird, but did you break any of their terms and conditions?

https://fortunejack.com/faq/terms_and_conditions

Just reply again and politely ask what TOS rule did I break etc?

Also, what were you doing exactly there? Are you in a legal country? You can answer that yourself I guess too, just by fully reading the above link.

Maybe they'll reply, who knows.

@FortuneJack

Is this really the best casino?
https://talkimg.com/images/2024/12/03/pPeaW.png

Why does a casino with such a rating steal money? And does not explain anything. How can I fail verification? I just sent them my passport.
How is this possible?

They wrote to me:
Balance update
Your balance has been updated
https://talkimg.com/images/2024/12/03/pPqtJ.png
This is just ridiculous. Yesterday it was 2200 USDT. Today it is 350 USDT.

What happened: I registered at this casino in September. I deposited and withdrew funds. One day I requested for withdrawal but it asked me for KYC verification, I have given my national passport and live check, it was written that verification was passed. but after 10 hours later I got a email that "your verification is failed". https://talkimg.com/images/2024/12/03/pP3I5.png  I asked them tell me what's wrong but they don't answer why they stole my money. This bookmaker has a very good reputation. I don't understand what's going on and how is this possible? I am ready to provide any documents, any checks.

Scammerss Profile link : https://bitcointalksearch.org/user/fortunejack-303298

Amount Scammed: 1800 USDT
Payment method: USDT (TRC20)
 
Correspondence with fortunejack:

- Hi Sovok414,
Please,  be  informed  that  due  to  failed   KYC  you  can  withdraw only   deposit  amount  335 USDT.
Total  deposit  amount  is   4,136.23USD, already  withdrawn  amount  is  3,289.75USD
​After  withdrawal  account  will  be  blocked 

- What is going on ? I sent you my National Passport
Why did my verification fail?
This is unfair
I am ready to provide any documents, any checks.
I hope this is a mistake. Waiting for an answer

- Hi Sovok414,
This was casino's decision, you can only withdraw 335 USDT.
Total  deposit  amount  is   4,136.23USD, already  withdrawn  amount  is  3,289.75USD
After  withdrawal  account  will  be  blocked .
Best Regards,
FortuneJack Team

-Explain to me what I did wrong? Why did you steal my money? It's not fair.

-Hi Sovok414,
It was casino's final decision and we're letting you withdraw what's left from your deposited amount that you haven't withdrawn yet >>> 335 USDT.
Best Regards,
FortuneJack Team

-firstly my deposits were 4,136.23USD already withdrawn amount is 3,289.75USD
4136-3289=847
secondly why can't i withdraw my winnings? may i know the reason why you stole my winnings?