FortuneJack did not pay 9 bitcoin win. no contact to me. SCAM.

Avirunes

legendary

Activity: 3094

Merit: 1472

I see more and more issues with fortunejack .. I wish I never gambled there, my withdrawal has been pending for 12 hours now .. please someone put pressure and help me

Stop bumping old topics. Maintain a different thread for your issue. They usually put some withdrawals in security check so I guess you have to wait for a while but they will eventually pay if everything seems fine to them regarding your account.

Just have some patience is what I would suggest.

Murat

hero member

Activity: 2156

Merit: 711

Telegram @tokensfund

Quote from: yahoo62278 on January 04, 2018, 04:37:20 AM

I have received a pm from Fortune Jack representatives asking the rating to be removed. I see no confirmation from the player that he has been paid? Guy just makes a thread and disappears?

Also, to you guys at Fortune Jack, Is this what players can expect on any big win? 2 months wait to be paid? Must make a thread to be paid? I'm gonna adjust the tag for now to a neutral. I hope we don't see more threads like this in the future

Another user with withdraw issue!

Quote from: Dice0001 on December 27, 2017, 08:46:43 PM

They owe me BTC5.777 I have contacted everyone I could possibly contact, I thought this was just a overlooked mistake, Until all contact went silent.

David, What is the excuse for this?

Quote from: Dice0001 on December 27, 2017, 09:02:50 PM

Quote from: Hhampuz on December 27, 2017, 08:49:50 PM

Quote from: Dice0001 on December 27, 2017, 08:46:43 PM

Quote from: Hhampuz on December 27, 2017, 08:01:04 PM

Quote from: Dice0001 on December 27, 2017, 04:00:53 PM

Quote from: FortuneJack on December 27, 2017, 03:04:17 AM

Quote from: Dice0001 on December 26, 2017, 06:54:00 PM

This site!

I should have been emailed back within minutes of raising my issue yesterday. These guys can't even email me. The treatment of me as their customer is shocking.

Get management to email me back with a solution, Dice0001 is my username.

Get your act together guys! I will be waiting!

Hey Dice0001,

David here Wink

What is your issue, let me check with supports team.

Cheers.

That was 8 hours ago David, Are you having a hard time getting a response from your own team?

I emailed Max, Contacted live support, Posted here... Yet none of you guys can reply!

I'm starting to think fortunejack have money problems, absolutely shocking I am treated this way!

So did you try to talk to the live support? What was your issue, as you have not mentioned it yet..? I'm pretty sure FortuneJack are operating under specific working hours when it comes to certain things with the exception of live support always being there for you. You also have to know that David is not the boss of FortuneJack as he is the guy taking care of public relations and campaigns..

They owe me BTC5.777 I have contacted everyone I could possibly contact, I thought this was just a overlooked mistake, Until all contact went silent.

David, What is the excuse for this?

So what kind of response did you get from Live Support when you've raised this issue?

Have you made sure that you have met all requirements if you had bonuses etc? I know it sucks when money gets stuck but give it a bit of time and it should get resolved!

This isn't the full chat, he went on to say in less than 12 hours someone who can actually do something about this major mistake will contact me, That was two days ago!
^{ALEXANDER
4:35 pm
Hello Dice0001. Thank you for contacting FortuneJack's support team. How may I help you?

DICE0001
I think you guys forgot to pay me?

ALEXANDER
Could you restate your concern?

DICE0001
I can't find payment of my last withdrawal

ALEXANDER
Hold on, please, I will check it for you.

DICE0001
it was never sent from fortunejack

ALEXANDER
I do not have full information regarding your withdrawal. I will check it and we will contact you as soon as there is any news.

DICE0001
what do you mean?

find out what's going on now

I'm not waiting for a email that won't come

ALEXANDER
As I mentioned I do not have information regarding your withdrawal. I must check it. As soon as there are any news we will contact you.

DICE0001
Do you work for fortunejack?

I don't understand how you don't have this information

ALEXANDER
I am support, I do not have information why some withdrawals are not approved. I will check it and as soon as I have any news I will contact you.

DICE0001
You can see my withdrawal is still pending?

But don't know why?

ALEXANDER
Correct.

DICE0001
Any idea how long I will have to wait for a reply?

ALEXANDER
I do not know. As soon as I have updates I will contact you, or any other support representative.

DICE0001
If you don't know who does?

this isn't some small issue

my withdrawal hasn't been paid for a really long time

I am worried that there is a problem with this casino

ALEXANDER
I know and when I find out why it is so, I will inform you.}

yahoo62278

legendary

Activity: 3808

Merit: 4603

Contact @yahoo62278 on telegram for marketing

I have received a pm from Fortune Jack representatives asking the rating to be removed. I see no confirmation from the player that he has been paid? Guy just makes a thread and disappears?

Also, to you guys at Fortune Jack, Is this what players can expect on any big win? 2 months wait to be paid? Must make a thread to be paid? I'm gonna adjust the tag for now to a neutral. I hope we don't see more threads like this in the future

akamit

hero member

Activity: 1498

Merit: 596

Quote from: FortuneJack on January 04, 2018, 03:16:16 AM

As already posted in FJ thread, this issue has been resolved and after finalising the investigation fraud department has already deposited the win on Erkans account.

The thread and open discussion on it is irrelevant from this perspective and should be moved to the archive I think.

Also, because of this issue, our reputation was heavily damaged by negative trust score adjusted. We stated in posts the process was ongoing and we were waiting for final confirmation, still some users have wrongly accused us of refusing to pay out the win to our dear player. We would like this to be improved as well, I think since we have finalised the procedure from our side and fairly deposited the funds on the account, it will be reasonable and right to have negative trust removed.

Cheers and Happy New Year to all.

Glad to know that the issue has been resolved finally, though it took such a long time.
Have you pmed yahoo to let him know the present situation?

I hope yahoo will consider to remove the neg after Erkans confirms the matter as resolved from his end.

And I also expect a better service from FJ.

FortuneJack

legendary

Activity: 2352

Merit: 1204

www.fortunejack.com

As already posted in FJ thread, this issue has been resolved and after finalising the investigation fraud department has already deposited the win on Erkans account.

The thread and open discussion on it is irrelevant from this perspective and should be moved to the archive I think.

Also, because of this issue, our reputation was heavily damaged by negative trust score adjusted. We stated in posts the process was ongoing and we were waiting for final confirmation, still some users have wrongly accused us of refusing to pay out the win to our dear player. We would like this to be improved as well, I think since we have finalised the procedure from our side and fairly deposited the funds on the account, it will be reasonable and right to have negative trust removed.

Cheers and Happy New Year to all.

jamyr

sr. member

Activity: 1764

Merit: 373

<------

Quote from: FortuneJack on December 22, 2017, 08:33:29 AM

some good news for erkans yay

I hope this means that this issue has been settled, Natalie(Fortunejack) has been one of the most helpful Community Manager that I ever knew here on bitcointalk and never did I thought that an issue like this would take that long. A bonus to erkans would be a step forward to better costumer satisfaction IMO.

Joel_Jantsen

legendary

Activity: 1988

Merit: 1317

Get your game girl

Quote from: yahoo62278 on December 18, 2017, 10:15:34 AM

FJ account has been tagged for now. If this accusation is handled 1 way or the other the rating might be adjusted but this is clearly not the proper way to handle this situation

IIRC,they already were tagged but don't remember which DT member removed the ratings.

Regardless of the accusation,I believe you should let the red mark be there on FJ's profile since this is not the first time they are accused of holding withdrawals.The red tag would serve it's purpose as a warning for anyone willing to deposit money on the casino to think twice.

yahoo62278

legendary

Activity: 3808

Merit: 4603

Contact @yahoo62278 on telegram for marketing

FJ account has been tagged for now. If this accusation is handled 1 way or the other the rating might be adjusted but this is clearly not the proper way to handle this situation

aTriz

hero member

Activity: 1232

Merit: 683

Tontogether | Save Smart & Win Big

FortuneJack really doesn't want to let go of their money it looks like...

Murat

hero member

Activity: 2156

Merit: 711

Telegram @tokensfund

Quote from: abbasabba26 on December 17, 2017, 12:16:56 PM

What exactly is fortunejack waiting on and why havnt you been paid? I think we would hear a more detailed explanation from fortunejack considering we are talking 160k+ usd, its not ok at all to leave someone waiting while advertising they pay...

This is clear as water.

That user played and won over 9 BITCOIN.

Fortunejack hold his/her withdrawals for 2 months so far. (Saying for security reasons)

I've seen other well known gambling site processed withdrawals more than that in 72 hours.

Is it the end? Finger crossed, i wonder why no negative feedback from DT members. Roll Eyes

abbasabba26

newbie

Activity: 50

Merit: 0

What exactly is fortunejack waiting on and why havnt you been paid? I think we would hear a more detailed explanation from fortunejack considering we are talking 160k+ usd, its not ok at all to leave someone waiting while advertising they pay...

Murat

hero member

Activity: 2156

Merit: 711

Telegram @tokensfund

I didn't expect this from fortunejack. They've spent or spending lot's of money on marketing. I don't understand why they're talking too much time. Security reason for 2 months? That reason is lame now. I don't believe it takes 2 months to check.

When you're operating a casino site like this you should expect big whales and you will hold withdrawals of everyone for months? This is unexpected.

@op please pm some DT members to tag FJ till they release your funds.

erkans

newbie

Activity: 21

Merit: 0

Quote from: FortuneJack on December 01, 2017, 04:14:29 AM

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks Wink

I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money!

Hura

sr. member

Activity: 490

Merit: 250

opsss... sorry i'm another user.

I read the accusation of scam and i would like to explain that my issue was solved after a simple chat live support.

I hope is the same for the user that win 9 btc

akamit

hero member

Activity: 1498

Merit: 596

Quote from: Hura on December 06, 2017, 03:15:10 PM

Hi,

i confirm that every issue are solved with chat live support.

My withdrawal was "pending" and after a chat live support they send me my coins instantly.

Probably is a safe option... hoping they solve quickly without chat everytime

Great to know that your issue has been solved.
FortuneJack is one of the best casino, and they are very professional. I love Fj.
But it took time to solve your issue due to their technical and development reason.

9 btc is not a small amount, even though the issue has been solved easily.

Why do you created new account to post your scam accusation and now you have confirmed it with your main account?

Is there any specific reason?

Hura

sr. member

Activity: 490

Merit: 250

Hi,

i confirm that every issue are solved with chat live support.

My withdrawal was "pending" and after a chat live support they send me my coins instantly.

Probably is a safe option... hoping they solve quickly without chat everytime

akamit

hero member

Activity: 1498

Merit: 596

@erkans
As you have already waited 5 weeks, it will not hurt you to wait some more days.
Give them some more time to solve the issue. FortuneJack did not said anything BS in his reply, they just asked for time.

@FortuneJack
We hope FJ will solve the issue without any doubt.
It could be better if you had mentioned a certain date for releasing the fund.

FortuneJack

legendary

Activity: 2352

Merit: 1204

www.fortunejack.com

Quote from: giveen on December 01, 2017, 04:38:24 AM

This is nothing new with fortunejack they have weird terms which limits most of the gamblers to make any sort of profit and when some lucky gamblers like you earn any sort of profit they simply block their account and give different sort of excuses like they mentioned one above this post. Just doa search about fortune jack in scam accusations you will find several situations like yours.

Good thing you made this thread you will be paid soon.

Quote from: FortuneJack on December 01, 2017, 04:14:29 AM

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks Wink

5 weeks for your bs security check come on why is it always you guys have problems paying to someone who made profit seriously people should avoid your casino.

There is no problems of paying to someone

lots of users have received funds without any issues and we are proud to be a fair client. But this has been a tough month for us, from technical and development perspective. Soon you gonna see a big change, but transition period is not easy. We totally understand user has no obligation to understand this, but we are absolutely transparent with the issues. As soon as our new fraud control system is up, the user will get paid in a very short period of time.

Again, I sincerely apologise for the delay and hoping this will be resolved soon.

giveen

hero member

Activity: 826

Merit: 1004

This is nothing new with fortunejack they have weird terms which limits most of the gamblers to make any sort of profit and when some lucky gamblers like you earn any sort of profit they simply block their account and give different sort of excuses like they mentioned one above this post. Just do a search about fortune jack in scam accusations you will find several situations like yours.

Good thing you made this thread you will be paid soon.

Quote from: FortuneJack on December 01, 2017, 04:14:29 AM

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks Wink

5 weeks for your bs security check come on why is it always you guys have problems paying to someone who made profit seriously people should avoid your casino.

FortuneJack

legendary

Activity: 2352

Merit: 1204

www.fortunejack.com

Hi There Erkan,

We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly.

Thanks Wink

Topic: FortuneJack did not pay 9 bitcoin win. no contact to me. SCAM. (Read 975 times)