Topic: FortuneJack scam company? or are they berries on the cake? - page 2. (Read 438 times)

Hello dear @daniilT,


Our Fraud and Prevention Department has been attentively researching the case mentioned above. The decision of asking for the KYC as well as confiscating the funds available onto the account was made for the following reason. After the user’s activity was being associated with suspicious betting pattern, our team has decided to schedule the KYC. During the interview, the OP could not verify the ownership of the corresponding account, as many of the questions were not answered correctly. After making the decision, we’ve decided to refund the last two deposits of the user back, which was a goodwill from our stand point of view, as according to the official Terms and Conditions, we do have the right of confiscating all the funds onto the account.


@NotATether, kindly asking to reconsider your feedback regarding the case as we do have the entire interview as a proof. If there’s a request from the community as well as from you, we can publicly release the video so all of the people having the concerns about the case are aware of the truth.


We’re more than welcome to ask any question related to the complaint.




Kind Regards,
Tornike

Hello dear @daniilT,

Team has been working on gathering some proofs for the case mentioned above, about to make an official reply to the thread.



-
Tornike
Cheers,

10 days have already passed, and there is no answer from them, apparently they have nothing to say)

Yes, you edited your post correctly.

If you really have not done anything against their terms and conditions, it is truly unfortunate that your winnings are being denied due to a failed KYC check. I believe this is not the first time we have seen a case like this at FortuneJack casino, so it would be good to hear their side of the story as well.

I hope I edited it correctly, I'm sorry. Yes, I hope they will be punished, but with a Curacao license it is difficult to do this, there is no regulatory body for gambling establishments. however, it is possible to cause a resonance on the fraud of these projects.

The link of the profile should be https://bitcointalksearch.org/user/fortunejack-303298 Instead of the link of the website as profile link means the link of the profile of the website.

Multiple case against the gambling site but still no case proved as scam. We should check either that is right or not. And one other thing is all the case arises from newbie account.

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I think they will respond accordingly if they are not a scammer.

I passed the KYC quickly, in 2-3 days. I know that before 14 days you need to have time to pass verification

I tagged them with a reference link to this thread as it's not the first time they did this (recently). Hopefully, they can clarify why they are doing this activity.


He means if you don't get KYC verified within 14 days of being asked to, they will confisticate all your balance money.

I passed the verification of the KYC within 2 days. what 14 days are you talking about?

Unfortunately, you will end up to this user related to kyc of FJ, after 14 days that you didn't get approved on your kyc yet, your funds will be taken by them. Once you complain, they will tell you that they have the right to confiscate you funds upon agreeing their deceiving terms and conditions.

You can see how many word "confiscate" can be find on their terms if you CTRL+F on that page..

They did not comment on the blocking of my account. They referred to the fact that I had not passed the KYC verification. And they didn't give any reasons. I still have a video of a Skype call.

The other guy above telling to follow this scam report format https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

Well, I didn't know that they have customer support with phone calls, @FortuneJack might/can confirm that the call was actually came from them.

Is there any email they sent you regarding the blocking of account due to abusing bonuses? On how did you abuse the free bet? E.g multiple accounts or any kind they have in list? Kindly include it on your first post.

Well, I know they're confiscating their user's funds on their platform eventually once the user did against their terms, they have recent issues related to it.

I'm sorry, I'm newbee here.

Just one suggestion,

Please format your post a little bit so it is easier on the eyes to read. More people will pay attention if its not just one big paragraph of continous text

Goodluck

What happened:: account blocking with confiscation

Scammers Profile Link: https://bitcointalksearch.org/user/fortunejack-303298

Amount Scammed: 0.048 btc won from free bet and 8.95 ltc
Payment Method: only ltc
PM/Chat Logs: https://i.imgur.com/VOYEMLs.png

Hello everyone. I would like to tell you, maybe you already know that fortunejack is a scam project that confiscates funds and does not pay them. I saw a post how they cheated for $ 120,000, but it looks sad and I would like all new users who are looking for a good crypto casino not to register here, because this is a scam project that aims to join the trust of users with low rates, and those who have who they are big, squeeze money and buy a new Lamborghini for the master of fortunejack. my username is daniilT. I registered on the site and used litecoins. bet on football and American football.


 I saw that I have a roulette wheel in bonuses, I played Fortune for 2.5 weeks, in the first week I lost a free bet, in the second I won it with a rate of 12.88 Mbtc with odds 4.6. As soon as I was asked to verify the KYC, ALTHOUGH I DIDN'T ASK TO PASS IT BEFORE. I passed the verification by uploading my driver's license, but later they didn't like something and they asked for a Skype call. Apparently this was already a formality, because they did not even ask for any documents on the call. A guy with broken Russian phoned me. He asked me for detailed information on the account, where I answered everything, what is the balance, deposits, withdrawals. My phone number, as well as mail, and the last two rates where I answered everything.


 I had 13.45 Litecoins and 0.048 Bitcoin on my balance, which is equivalent to $ 5500. As a result, they say that we are blocking your account and giving you 2 of your last deposits in honor of goodwill. AHHAHAHA, goodwill 4.5 lts, ​​HHAHAHAH. good goodwill? They said that I did not pass the KYC verification, and did not indicate any facts. My account and they blocked it in order to steal money. The support hinted that I was abusing bonuses. Damn, abusing bonuses? Freebet came once, once! Why then do these freebets if you block accounts after them.

Again, I did not abuse bonuses, I do not have multi-accounts, the FJ support service did not indicate this. it never happened

 I ask new players not to play at this casino !. Thanks. I will attach screenshots https://imgur.com/XcysYR5
https://i.imgur.com/GAjKGVc.png
https://i.imgur.com/a2AETVt
https://i.imgur.com/aMys3qF
https://i.imgur.com/gaWnI0k