Topic: FortuneJack settled a bet wrong and refusing to correct it [SOLVED] - page 2. (Read 467 times)
August 29, 2024, 11:58:56 AM
OP, I've got a reply from their rep., and I was informed that they've reached you as well, and was informed about several things. They're getting to the bottom of this, but as several of the staffs are on leave [I guess they're on some corp. field trip or sth], things will be a bit slow. They assured me that they'll still give their best in spite of the current situation, and I will ask your patience on this. Rest assured that I will push periodically for updates until things got resolved.
August 29, 2024, 02:57:01 AM
I'm not that familiar with esports. What is normal as far as bets? Are they normally settled regular time or is overtime included when it's not clear?
Some books dont have Incl OT mentioned on ANY of their markets, then i would assume OT is included on all markets.
However when some markets have Incl OT mentioned and others do not, its not wrong to assume OT is not included in other markets
August 28, 2024, 06:06:16 PM
I'm not that familiar with esports. What is normal as far as bets? Are they normally settled regular time or is overtime included when it's not clear?
August 28, 2024, 12:44:15 PM
[...] Thanks for your suggestion, i will wait a day for FJ rep and proceed for arbitration if needed
Let me try to page Tokash or ADante, see if I can get their attention and they would want to add something to explain their side here and/or to track your situation and get them sorted out. Do you mind to shot me your FJ username here? Perhaps it'll help them zeroing into your account.
Note to self: Holy, betID is 2439913380727894095
My user id is rohang, thankyou.
August 28, 2024, 12:34:15 PM
[...] Thanks for your suggestion, i will wait a day for FJ rep and proceed for arbitration if needed
Let me try to page Tokash or ADante, see if I can get their attention and they would want to add something to explain their side here and/or to track your situation and get them sorted out. Do you mind to shot me your FJ username here? Perhaps it'll help them zeroing into your account.
Note to self: Holy, betID is 2439913380727894095
August 28, 2024, 12:18:42 PM
Clearly the casino/betting provider is wrong in this case, I mean when even the customer support is contradicting herself, what more is there to say.
If in other maps it's stated "overtime included" but in your map is doesn't the a player has to assume it actually doesn't. Guess it's an error on their side but thats not your fault actually. You made the bet on what you saw and what the betting history says. I must admit though, I never in my life made any bet on this kind of market, so my opinion is just based on basic visual facts.
Maybe forward this case to some arbitration site, your chances to at least get a refund re fairly high I assume.
Thanks for your response.
Quote
If in other maps it's stated "overtime included" but in your map is doesn't the a player has to assume it actually doesn't.
Exactly, perfectly said.
If was another thing if Incl. OT was not mentioned on ANY market, but its clearly mentioned on some markets and missing on others.
Thanks for your suggestion, i will wait a day for FJ rep and proceed for arbitration if needed
August 28, 2024, 12:03:22 PM
Clearly the casino/betting provider is wrong in this case, I mean when even the customer support is contradicting herself, what more is there to say.
If in other maps it's stated "overtime included" but in your map is doesn't the a player has to assume it actually doesn't. Guess it's an error on their side but thats not your fault actually. You made the bet on what you saw and what the betting history says. I must admit though, I never in my life made any bet on this kind of market, so my opinion is just based on basic visual facts.
Maybe forward this case to some arbitration site, your chances to at least get a refund re fairly high I assume.
August 28, 2024, 10:51:09 AM
This has also happened to me, but in a different online casino. I won't mention the website because they might say I'm badmouthing them. But yeah, the same thing happened to me, but after I contacted customer support they fixed it right away, unlike in your case where they said you really lost. That's why, before I place a bet when there's no 'including overtime' mentioned, I first ask support for clarification. They should provide or show you the rules.
Thanks for response,
was it exact same market? can you show what your bet was please? and if it was same provider
August 28, 2024, 10:15:52 AM
This has also happened to me, but in a different online casino. I won't mention the website because they might say I'm badmouthing them. But yeah, the same thing happened to me, but after I contacted customer support they fixed it right away, unlike in your case where they said you really lost. That's why, before I place a bet when there's no 'including overtime' mentioned, I first ask support for clarification. They should provide or show you the rules.
Thanks for response,
was it exact same market? can you show what your bet was please? and if it was same provider
August 28, 2024, 10:04:38 AM
This has also happened to me, but in a different online casino. I won't mention the website because they might say I'm badmouthing them. But yeah, the same thing happened to me, but after I contacted customer support they fixed it right away, unlike in your case where they said you really lost. That's why, before I place a bet when there's no 'including overtime' mentioned, I first ask support for clarification. They should provide or show you the rules.
August 28, 2024, 08:15:06 AM
What happened:: On Monday August 26 i made a bet on Heroic total rounds under 12.5 map 1 vs B8 in IEM Rio: EU qualifier CS2. Regular time score was 12-12 and they won in OT 16-12
Scammers Profile Link: https://bitcointalksearch.org/user/fortunejack-303298
Amount Scammed: 546.65 USDT
Payment Method: USDT
Screenshot of bet:
Screenshot of markets on map 3 of same match:
Chat with support:
As you can clearly see in markets for map 3- its CLEARLY mentioned on first few markets (incl. Overtime)
The market i bet on does not say OT is included. In regular time the score was 12-12 so my bet is a win
Moreover, support has 2 answers--
IF OT is included on my bet market, whats the point of mentioning (Incl. OT) on other bet markets
Anyone who sees that market screenshots will obviously assume the rounds market does not include OT
I have been betting esports for a long time, i know how all markets and rules work.
These rounds markets are not offered by any other crypto site (many use the same provider as FJ) AND there are NO RULES mentioned anywhere for this.
EDIT: A staff of FJ has messaged me and they are looking into this.
Scammers Profile Link: https://bitcointalksearch.org/user/fortunejack-303298
Amount Scammed: 546.65 USDT
Payment Method: USDT
Screenshot of bet:
Screenshot of markets on map 3 of same match:
Chat with support:
As you can clearly see in markets for map 3- its CLEARLY mentioned on first few markets (incl. Overtime)
The market i bet on does not say OT is included. In regular time the score was 12-12 so my bet is a win
Moreover, support has 2 answers--
- First she admitted that in my bet OT doesnt include, but still said my bet is a loss because of the 4 rounds Heroic won in OT
- Then she said that provider informed me this: "Bet is settled correctly,as the raund ended in overtime,the user didnt have the market for that,so the bet is Lost. Then my bet should be VOID at best, since there is no market that includes overtime as per the provider itself
IF OT is included on my bet market, whats the point of mentioning (Incl. OT) on other bet markets
Anyone who sees that market screenshots will obviously assume the rounds market does not include OT
I have been betting esports for a long time, i know how all markets and rules work.
These rounds markets are not offered by any other crypto site (many use the same provider as FJ) AND there are NO RULES mentioned anywhere for this.
EDIT: A staff of FJ has messaged me and they are looking into this.
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