Yeah, all the licensed casino reserved the right to request KYC verification from their user. There shouldn't be any questions on this matter. But I can see from where the disappointment is coming. Most of us expect a valid reason from the casino for asking the personal documents. You know that you are honest there and haven't done anything suspicious. That's why the KYC verification requirement from FortuneJack looks bad from your side.
Licensed casinos mostly have KYC in their Terms of Service and they can request users to do KYC or even advanced KYC, if they see something suspicious with that account. It can come from an automatic bot and it can be false detection. With manual process, after reviewing results given by a bot, mistake can still be made. So receiving a KYC request is not like the end or big problem with an account.
If the account owner has nothing suspicious and he knows that, he can make appeal to the company and wait for appeal peer review. I believe a big casino like Fortune Jack with their business in many years, won't break their reputation and if mistakes made by their team, they will correct it and treat the user fairly.
You guys are not reading or missing my point:
1. I had account for several years there
2. Used the site only occasionally, deposited several times, never tried to withdrew anything. So they only earned money from me. Yes I got some free bets from M7 but even if I converted them, I gambled them all away on FJ
3. First time I try to withdraw, KYC triggers. They didn't have a problem about me depositing one day before. Bet was made on top leagues football games so couldn't be suspicious at all.
Since I don't intend to sell my documents for 5.5mBTC I ask politely on live chat if they can cancel my withdraw so I can play with money and either loose it or make it big enough to be worth my time to go over KYC. And I get usual copy paste responses.
Since those are all the moves that show how little FJ cares about their customers, I decided I don't want to have anything with them and asked live support to close my account and I left them the money. It is not about the money for me, it is about feeling appreciated. Not like site you are using is gonna try to screw with you at any possible point.
As I said before, it is well within their rights, no dispute there. I am not even asking for my money back. Just saying I never felt less appreciated on any betting platform and I tried a lot of them (betting every day for more than 20 years). Only writing here and leaving neutral trust so other users can avoid such experience. When I checked FJ trust I learned several other prominent members here had same problems and while I believe FJ is not a scam site I am for sure not recommending them to any friends. Plenty of sites out there that actually appreciate paying customers.
I stopped using several exchanges and bookies due to KYC before and all of them handled the situation much better. Like warn you that you need to do KYC in next 2 months or your account will be closed. And even if you don't do it and time runs out they all still returned the money. Many of them also offered solid incentives in case I do KYC and that is way to properly handle stuff. I understand need for regulation and I would have no problem doing KYC if I trusted any of them with my data. Unfortunately I got burned pretty much every time I did KYC and I am sick and tired of my data leaking all over the internet so next time I decide to do it, the reason must be much better than 5.5 mBTC on the site I don't even want to use anymore.
