Dear FortuneJack support,
I will contact you here just to make sure the issue I am raising is visible from your side.
A couple of days ago, I registered on FortuneJack casino and deposited in ETH about 300$, which I lost.
Since they have bonuses for the 2nd and 3rd deposit I decided depositing again, always in ETH, about the same amount. Magically, I won more than 5,000$. I cashed out 4300$, then 500$ after some more winning, always using ETH. I lost the remaining 1,000$ left in my account but was overall obviously happy about the experience.
I was actually waiting to receive the cash out to deposit again for the 3rd bonus but it has been now the 3rd day in a row than I am unable to receive the money I won.
At first, they asked me to proceed with the KYC verification, which is totally reasonable and I instantly did. In the morning they approved my identity verification and informed me by email that the payment would be processed shortly. Never received it.
When I asked for some explanation on the 2nd day, they told me that there is an issue with the ETH transactions, but it would be fixed during the day.
Never received it.
Today is the 3rd day and I was informed by email that the issue would be fixed during the day but, again, never received it.
The customer support always promptly replies in the chat but they are unable to give me any help whatsoever.
Since the issue is with the ETH transactions, I asked for some option, for instance to cash out in a different crypto currency, accepting any converting ratio they would choose, not possible. They told me the transaction was already processed and the issue lies in the ETH network. I then asked for a hash transaction ID, but they told me they don't have it.
I asked to cancel my withdrawal requests, let me play and eventually cash out in a different crypto currency. Not possible.
I am not here to talk bad about the casino or to give a defamatory feedback but I start to feel worried about the whole thing.
Thanks
Saying that the problem comes from the eth network is making a fool out of you, that's obviously a lie. Beware of this platform as they might give you the impression that they're legit, pay you some wins but there will be some day when they might steal your funds. Check out this:
https://bitcointalksearch.org/topic/fortunejack-making-120000-dollars-disappear-from-my-account-5368279As an example, any person placing duplicate bets might see all of his bets cancelled if he wins so someone might want to avoid placing duplicate bets on their platform. Senior members here might have FortuneJack's signature and get paid a dirty 400 dollars/month and they won't tell you the truth about any of their sponsored platforms, as they all collude together not to denounce any of the ill practices going on over here.
Another example is a lawsuit going on right now in Curacao against them with a person who had a 40 BTC win but they only want to pay him 2 BTC. (No proof for the very smart guy who will ask for it, but let FortuneJack say this is not true)
