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Topic: Foundation Passport (FE) hardware wallet review and walkthrough - page 4. (Read 1539 times)

full member
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betfury
That's why I don't want to buy from Amazon, Cryptomaan or anything else.
Sorry, but I don't understand what do you mean exactly...
You plan to order hardware wallet, but you already know that you are going to return it later or what?
It's pretty standard procedure and I don't remember last time I had to return something that I ordered, especially if it was paid by bitcoin.
I may have expressed myself wrong. I was concerned that if I would order the wallet, I would only buy it from the manufacturer himself. Because at Amazon, Cryptomaan etc. the products can be returned. For me, this is no longer a security product. There have already been enough cases like e.g. with Ledger. Fake ledgers were sold there. They looked exactly like the originals. I want to say that the Foundation is on the right track and does not accept returns after shipping.

https://www.reddit.com/r/ledgerwallet/comments/8v5d43/is_my_ledger_fake_i_ordered_this_from_amazon_from/
hardware wallets that provide a physical form of wallets that are lightweight and easy to carry anywhere, although it's not a dream but I need to save money to buy this wallet unlike software, which is quite the opposite. lucky you who are in the scope of the amazon market another thing that makes it easy to return and exchange if not what you want happens. Me who is in Asia may be able to complain, but time efficiency and risk on the road are taken into consideration beyond the price of a hardware wallet, of course what is sent
JL0
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Activity: 817
Merit: 158
Bitcoin the Digital Gold
That's why I don't want to buy from Amazon, Cryptomaan or anything else.
Sorry, but I don't understand what do you mean exactly...
You plan to order hardware wallet, but you already know that you are going to return it later or what?
It's pretty standard procedure and I don't remember last time I had to return something that I ordered, especially if it was paid by bitcoin.
I may have expressed myself wrong. I was concerned that if I would order the wallet, I would only buy it from the manufacturer himself. Because at Amazon, Cryptomaan etc. the products can be returned. For me, this is no longer a security product. There have already been enough cases like e.g. with Ledger. Fake ledgers were sold there. They looked exactly like the originals. I want to say that the Foundation is on the right track and does not accept returns after shipping.

https://www.reddit.com/r/ledgerwallet/comments/8v5d43/is_my_ledger_fake_i_ordered_this_from_amazon_from/
legendary
Activity: 2212
Merit: 7064
Cashback 15%
That's why I don't want to buy from Amazon, Cryptomaan or anything else.
Sorry, but I don't understand what do you mean exactly...
You plan to order hardware wallet, but you already know that you are going to return it later or what?
It's pretty standard procedure and I don't remember last time I had to return something that I ordered, especially if it was paid by bitcoin.
JL0
full member
Activity: 817
Merit: 158
Bitcoin the Digital Gold
Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
They ship international to most countries but shipping can be expensive, so I recently saw someone who is opening EU based shop, but I am not sure if this is official reseller or not.
All this is for Passport Foundation Edition, and I don't think there are any resellers who are selling new batch devices.
Maybe you should contact Foundation team to find more information about this.

But you can not deliver the package to the parcel lockers. Because of customs etc. there are problems. For example, Keystone has recently started to deliver directly from Europe.
Is this Keystone Amazon EU store opened or you are talking about something else?


Yes it is the Amazon store.

Cryptomaan:

Quote
You have the right to return your order up to 14 days after receipt, without having to state your reasons, provided the seal hasn't been broken. When the seal is broken, your order is finalised and can no longer be returned. If you wish to make use of your right of withdrawal, then you have another 14 days to return your product after the cancellation. The return costs will be at your own expense.

Foundation:

Quote
Since Passport is a security device for storing Bitcoin, we cannot accept product returns.

That's why I don't want to buy from Amazon, Cryptomaan or anything else.
legendary
Activity: 2212
Merit: 7064
Cashback 15%
Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
They ship international to most countries but shipping can be expensive, so I recently saw someone who is opening EU based shop, but I am not sure if this is official reseller or not.
All this is for Passport Foundation Edition, and I don't think there are any resellers who are selling new batch devices.
Maybe you should contact Foundation team to find more information about this.

But you can not deliver the package to the parcel lockers. Because of customs etc. there are problems. For example, Keystone has recently started to deliver directly from Europe.
Is this Keystone Amazon EU store opened or you are talking about something else?

legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
The shipping is quite expensive. I remember checking it back when n0nce created his review and it was $40 no matter where you ship it to. I randomly tried with different EU, non-EU, and South American countries, but the rates never changed.

Yes, they ship international.
Their reseller network is not bad.

  • They have the UK covered with BTC Direct.
  • Cryptomaan is for costumers from the Netherlands and Belgium.
  • Other European countries include Slovenia, Russia, and Ukraine.
  • Asia has only one reseller located in Malaysia.

https://foundationdevices.com/resellers/
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
Yes, they ship international.
But you can not deliver the package to the parcel lockers. Because of customs etc. there are problems. For example, Keystone has recently started to deliver directly from Europe.
Really? It may depend on location; I have a system where my locker is basically a regular address; never had an issue, also with imports. But it surely depends on the system and of course direct delivery would be better. Or just order from a local official reseller.
JL0
full member
Activity: 817
Merit: 158
Bitcoin the Digital Gold
Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
Yes, they ship international.
But you can not deliver the package to the parcel lockers. Because of customs etc. there are problems. For example, Keystone has recently started to deliver directly from Europe.
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
There are a few potential attacks if it were possible to remove the PIN, one of the most trivial to understand being the supply chain attack. Someone could resell a used unit as new by resetting the device and resealing everything. They could buy the device, flash a modified (insecure) firmware, remove the PIN and sell it to a victim. As far as I know, you need to set it up once (thus also seting a PIN) to flash a custom firmware.
How does a non-technical person verify that it's a genuine Foundation Passport hardware wallet with a genuine firmware? You mentioned supply chain attacks, and since I only have experience with Ledger, I know that a fake Ledger device can't connect to official Ledger servers. So if someone in the supply chain replaced the HW with a fake one or made modifications to it, I wouldn't be able to use it with the official software. How does it work with Foundation's HW? 
JL0 correctly linked to the guide from Foundation Devices about supply chain validation, which they urge you to go through during setup. They obviously also have some packaging protection as highlighted in my unboxing.

Honestly, constantly relying on some server to be able to use the device seems a risk of security and effectively allows the manufacturer to brick the device whenever they want. Foundation needs online servers for this initial verification, but after that you can use it indefinitely without server availability.

Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
Yes, they ship international.
JL0
full member
Activity: 817
Merit: 158
Bitcoin the Digital Gold
There are a few potential attacks if it were possible to remove the PIN, one of the most trivial to understand being the supply chain attack. Someone could resell a used unit as new by resetting the device and resealing everything. They could buy the device, flash a modified (insecure) firmware, remove the PIN and sell it to a victim. As far as I know, you need to set it up once (thus also seting a PIN) to flash a custom firmware.
How does a non-technical person verify that it's a genuine Foundation Passport hardware wallet with a genuine firmware? You mentioned supply chain attacks, and since I only have experience with Ledger, I know that a fake Ledger device can't connect to official Ledger servers. So if someone in the supply chain replaced the HW with a fake one or made modifications to it, I wouldn't be able to use it with the official software. How does it work with Foundation's HW?  
You can read about it at 11.1 Passport Supply Chain Validation.

https://github.com/Foundation-Devices/passport-firmware/blob/main/SECURITY/SECURITY.md

Does the Foundation ever consider sending the devices themselves from the EU, e.g. to Austria, Switzerland, etc.? Then you don't have to trust the reseller.
legendary
Activity: 2730
Merit: 7065
Farewell, Leo. You will be missed!
There are a few potential attacks if it were possible to remove the PIN, one of the most trivial to understand being the supply chain attack. Someone could resell a used unit as new by resetting the device and resealing everything. They could buy the device, flash a modified (insecure) firmware, remove the PIN and sell it to a victim. As far as I know, you need to set it up once (thus also seting a PIN) to flash a custom firmware.
How does a non-technical person verify that it's a genuine Foundation Passport hardware wallet with a genuine firmware? You mentioned supply chain attacks, and since I only have experience with Ledger, I know that a fake Ledger device can't connect to official Ledger servers. So if someone in the supply chain replaced the HW with a fake one or made modifications to it, I wouldn't be able to use it with the official software. How does it work with Foundation's HW? 
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
Let's see what else they can tell us about them next week; fortunately you can cancel the preorders at any time..
I see many people commenting how they like the new design and I guess it's always going to be something like that when someone is creating redesigned device.
On one hand, sure, but how about just offering some colour choices to choose from? Shouldn't be too much more expensive. Anyhow, I decided to keep the preorder since I ended up liking and continuing to use the v1 to this day. The timeline was pushed back a few times; hopefully it arrives soon.

Best thing would be to have smaller group of testers who would provide feedback before main release, that way most of the issues would be avoided.
I think that crypto crowdsourced projects are totally different from normal tech industry, but on positive side look what ledger did with many millions they collected, they created worst X crap ever.
Let's wait few more days to see more information and better image previews.
Yes, being able to give early product feedback would be great; renders would completely suffice for figuring out elements like form factor, colours and overall design - no need to send out prototypes (which are admittedly extremely expensive to make one-offs of).

Thx @n0nce for a competent review and picking on important issues. That's transparancy I enjoy.

The first version of the wallet has properties that are almost a no-go for me. Inferior power supply design. (While I like the ability to use AAA or better AA size batteries, the power circuit should've indeed been better designed to get more high enough voltage out of more normal batteries of rechargeable ones.)
You're welcome. I actually have a little update on the 'battery situation'. After having bought a huge pack of Alkaline batteries (40 or so), I've only used 2 of them so far and switched to number 3 & 4 a while ago. If you just turn it on, verify an address and turn it back off, it (understandably - but still) uses very very little energy and you can use it regularly without swapping batteries much. It also doesn't drain them at all if you leave them in when powered down (I had the suspicion there was a little power draw while turned off but I was wrong).
So it's not as bad as it first seemed, but it's still clear they messed up the circuitry; Foundation honestly admitted themselves they found this problem too late & had to 'quick fix' it by telling people to buy expensive Lithium batteries. I expect this to be much better on v2, let's see if the device meets expectations.

Regarding "batch 2":
I kinda like the design more than the first one, to be honest. But design has less priority for me. It has to be easy to use for the tasks that it's made for.

I have no idea how long those Li-ion rechargeable batteries will be available and how long one lasts, even if it is a very common type. For a device intended to be kept for years such rechargeables are kind of "planned" obsolescense, a point of failure which I'm not happy with.
I guess design is just very subjective, but like you, I can disregard it if it's technologically a good device. The battery model that they seem to be using is one that I've seen around for at least 10 years, maybe even heading towards 20.

The manifacturer could mitigate this if it were possible to use the device connected to a cabled power source like the charger but without necessity of a rechargeable battery inside the wallet. Is this possible? This way you could still use the device if the battery isn't available anymore or you happen to have none which is still OK.
I don't know about this, as I haven't gotten my preordered unit yet.

There is one thing that I don't understand and what is for me nearly a no-go for this nice hardware wallet: what is the purpose of a non-resettable device PIN once it has been defined for the first time? Does this also apply for the batch 2 variant? What is the security idea behind such a device design decission? I don't get it.
From a hardware wallet I expect it to be fully factory resettable, including any user defined device PIN to unlock it.
This is explained in their user manual:

To change Passport's PIN, first enter your old PIN and then confirm the new PIN twice.
Passport will display new security words when entering your new PIN.
For security reasons, you cannot erase the PIN and bring Passport to a factory-fresh state – you can only change the PIN.
There are a few potential attacks if it were possible to remove the PIN, one of the most trivial to understand being the supply chain attack. Someone could resell a used unit as new by resetting the device and resealing everything. They could buy the device, flash a modified (insecure) firmware, remove the PIN and sell it to a victim. As far as I know, you need to set it up once (thus also seting a PIN) to flash a custom firmware.

I don't know if v2 will be exactly the same, but I've asked them once and if I recall correctly, they're aiming to keep the codebase of v1 and v2 similar / mostly the same. As their naming suggests, as a 'batch 2' device, it should be fairly similar to v1 software-wise, with mostly hardware changes.
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Thx @n0nce for a competent review and picking on important issues. That's transparancy I enjoy.

The first version of the wallet has properties that are almost a no-go for me. Inferior power supply design. (While I like the ability to use AAA or better AA size batteries, the power circuit should've indeed been better designed to get more high enough voltage out of more normal batteries of rechargeable ones.)
But I'm not going to address any more on the first device version.

Regarding "batch 2":
I kinda like the design more than the first one, to be honest. But design has less priority for me. It has to be easy to use for the tasks that it's made for.

I have no idea how long those Li-ion rechargeable batteries will be available and how long one lasts, even if it is a very common type. For a device intended to be kept for years such rechargeables are kind of "planned" obsolescense, a point of failure which I'm not happy with. The manifacturer could mitigate this if it were possible to use the device connected to a cabled power source like the charger but without necessity of a rechargeable battery inside the wallet. Is this possible? This way you could still use the device if the battery isn't available anymore or you happen to have none which is still OK.

There is one thing that I don't understand and what is for me nearly a no-go for this nice hardware wallet: what is the purpose of a non-resettable device PIN once it has been defined for the first time? Does this also apply for the batch 2 variant? What is the security idea behind such a device design decission? I don't get it.
From a hardware wallet I expect it to be fully factory resettable, including any user defined device PIN to unlock it.
legendary
Activity: 2212
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Cashback 15%
Let's see what else they can tell us about them next week; fortunately you can cancel the preorders at any time..
I see many people commenting how they like the new design and I guess it's always going to be something like that when someone is creating redesigned device.
Best thing would be to have smaller group of testers who would provide feedback before main release, that way most of the issues would be avoided.
I think that crypto crowdsourced projects are totally different from normal tech industry, but on positive side look what ledger did with many millions they collected, they created worst X crap ever.
Let's wait few more days to see more information and better image previews.
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
@n0nce did you hear the latest new about delayed release of Passport Batch2, because of supply chain issues manufacturing will begin in late March.
Website will be updated with more details next week, and now check out small sneak peak for new device bottom part with dials.
Much more sharper design this time, reminds me on decepticons from transformers Smiley


https://twitter.com/FOUNDATIONdvcs/status/1499492207081963524
Oh no that doesn't look very good! Cry You're right, it does seem like something from the Transformers movies.
Let's see what else they can tell us about them next week; fortunately you can cancel the preorders at any time..

I honestly don't understand why they are again using this model of: developing something with little to no information, collecting money (but offering to refund any time) and only showing the final product shortly before release. This way they have no chance to incorporate user feedback because it's way too late (molds done and stuff).

In v1, people could have warned them to make sure the circuit works with Alkalines, could have asked them not to make a plastic screen, and they could have made it. Since they didn't give any info about this before shipping, obviously it was too late. This time, there is no way for them to change the buttons at this point in time, since they never asked - during the design stage.

Usually, crowdsourced projects are (should be) developed with close communication to the 'investors' / buyers to make sure they won't be unhappy with the product and to make sure they won't all cancel their orders shortly before you want to ship.
legendary
Activity: 2212
Merit: 7064
Cashback 15%
@n0nce did you hear the latest new about delayed release of Passport Batch2, because of supply chain issues manufacturing will begin in late March.
Website will be updated with more details next week, and now check out small sneak peak for new device bottom part with dials.
Much more sharper design this time, reminds me on decepticons from transformers Smiley


https://twitter.com/FOUNDATIONdvcs/status/1499492207081963524
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
The Passport also doesn't play well with normal rechargeable (Li-Ion) cells, since these start at 1.3V and from my testing that's approximately where Passport stops working due to too low voltage.
Did you mean NiMh cells here? Li-ion produces 3.7V. Or am I missing something else?
Oh, you're right; it appears Li-Ions only exist in 3.7V (according to Wikipedia). Then I will edit my post accordingly.

Quote
They explicitly recommend Lithium cells ~ they are very uncommon and expensive. The ones that came with my Passport lasted for probably 4h; while Alkalines last maybe 15 minutes or 30 tops.
I didn't even know Lithium AAA batteries exist. I think a better solution would have been if the device fits 3 batteries. With some voltage regulation, anything between 3.6 and 4.5V can be brought down to 3V, so that standard AAA batteries can be used until they're completely drained. From your pictures it looks like that would mean a slightly wider device.
Myself neither. According to Zach's reply it seems they didn't plan to use (or maybe even know) them themselves from the start either. Apparently, they discovered if they pull whatever currents an STM32 needs (triple digit milliAmps I guess), an Alkaline drains exponentially faster than on lower currents, but since it was discovered very late, they couldn't change the 'electromechanical design'.
Three AAA's with a step-down would fix the issue to some degree (counteracting rather linear discharge curve), but not sure it affects the current issue. Like, that they're apparently not made for higher currents and when used in such scenario, their capacity is crippled.

Quote
4x rechargeable constant voltage (builtin charger): 25€
I didn't know these exist! It looks like a great solution, but won't solve the "10-20 years time" problem.
Well, in 10-20 years I can either get new rechargeable ones or also just get available Alkalines. The rechargeables would be needed if you use the device as a daily driver. To sweep it in the future, a set of Alkaline batteries is enough. They can power it for like 15 minutes easily. Of course you will also be able to retrieve your seed backup anyway, right... Wink
legendary
Activity: 3290
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Thick-Skinned Gang Leader and Golden Feather 2021
The Passport also doesn't play well with normal rechargeable (Li-Ion) cells, since these start at 1.3V and from my testing that's approximately where Passport stops working due to too low voltage.
Did you mean NiMh cells here? Li-ion produces 3.7V. Or am I missing something else?

Quote
They explicitly recommend Lithium cells ~ they are very uncommon and expensive. The ones that came with my Passport lasted for probably 4h; while Alkalines last maybe 15 minutes or 30 tops.
I didn't even know Lithium AAA batteries exist. I think a better solution would have been if the device fits 3 batteries. With some voltage regulation, anything between 3.6 and 4.5V can be brought down to 3V, so that standard AAA batteries can be used until they're completely drained. From your pictures it looks like that would mean a slightly wider device.

Quote
4x rechargeable constant voltage (builtin charger): 25€
I didn't know these exist! It looks like a great solution, but won't solve the "10-20 years time" problem.
hero member
Activity: 882
Merit: 5818
not your keys, not your coins!
~
I see, thanks for looking it up! I remembered the battery pack a bit differently, more like the old Nintendo Wii remote battery packs. But obviously I didn't look close enough.


This type of battery pack wouldn't add any thickness to the Passport FE, since it already has space for 2 cells. Just an idea! Smiley
legendary
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It seems to me like the Li-Ion battery in the keystone is basically 3 rechargeable 's stuck together in a piece of plastic. That would have been possible e.g. as a 'replacement back piece' for FE.  
In Keystone Pro you get one slim rechargable Li-ion batter yon the left so I am sure it's impossible to get any battery cramped inside.
On the right side you are getting empty fat back part replacement battery holder that can use AAA batteries, and this makes your hardware wallet have much bigger back.
Here is one review by John Chow dot Com from 2021 so you can see the BIG difference:
https://www.youtube.com/watch?v=mAV0kchQF-g



Maybe Passport can do something similar, releasing some conversion pack for users with first version devices.
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