So again, regarding mow case...
His account was flagged with fraud/suspicious activity, because on that day vulnerability were present on our website(it were fixed by dev team the day later). We can't provide the technical details of the issue (due to security reasons).
As an example of the outcome of this vulnerability for this user, we could show more detailed view on his bets.
2 days before the issue were active: Won - 7, Lost - 10
The day before : Won - 8, Lost - 7
On the day issue were active : WON - 21(same sport and bet type), Lost - 2. Probability - 0.00024%, which means average user will need to place same amount of bets for 416667 days (1141 years) to 100% achieve the same result
1 day after issue was fixed: Won - 3, Lost - 2
2 days after issue was fixed: Won - 1, Lost - 3.
After the investigation by the team, account status were set as fraudalent/taken advantage of the platform and by our T&Cs (and any other sporstbook) we should have just close it. But we decided to offer user the ability to play honestly by reseting the balance(our mistake). After this user starts to trade and threaten us by arguing on this forum. Of course here he says that we are bad and he were just super hugely "lucky" on the day of vulnerability happened.
By the way, user have also received 200mB bonus before and have successfully withdrawed more than he deposited.
All of this so called proofs are assumptions only, which means it doesnt prove anything,
1. Show the bet details, if it is a prematch bet then user is probably innocent.
2. The vulnerability you are telling, since you said it is already fixed by the dev team, you can disclosed it and how he used it, then you can prove he is really fraudalent.
3. The percetage you are telling where you based your judgement which is 0.00024% is bullshit. One fact and explanation on that is the powerball lottery where the chance of winning is 0.00000057%, and still there is someone winning it.
4. Dont ignore users asking where is your location, and your license to operate. Disclose it.
Still.AVOID THE SITE, until issues, inquiries and allegations are not resolved .
