If you can't solve the person problem at least follow his request.
If he's not the original owner of that account/coins why would he request them to be refunded back to the source they were before the deposit to your system/wallet.
He will win nothing if the coins not belong to him if you just transfer them back from where they came from.
But it will fix his problem if you just turn back the coins from the wallet they came from.
Obviously no one can be scammed with simple refund back to the wallet they come from.
It is more than obvious that only the person who send them will receive them back with that wallet, and if that's the same person (OP) you will fix his problem ando not let any scammer take them.
Simple solution.
Hi Rambotnic,
We are getting your point but according to our practice, we never transfer funds under the KYC procedure on our own. This transfer is solely upon a customer as a verified owner of his wallet.
As far as I know,Your partner will not detain the user's ，Why do you ask me to provide all kinds of personal information?
Now I need to submit my credit card address bill or Utility Bill，I don't want to provide
Can't you return my original address?
?
https://changelly.com/aml-kyc ：
In the event that Changelly service receives, in response to its request for documentation, deceptive documentation, contact details or other false information, the crypto assets will be returned to where it originated from less any applicable fees. Changelly service may forward the information collected during AML/KYC procedure to the competent authorities upon legitimate request.
https://changenow.io/faq ：
In case a client submits a false set of documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, this address (or addresses) is blacklisted on ChangeNOW, thus rendering it non-eligible for making deposits on the service.
Your partner is honest，Why don't you study?
Hi alineaaa,
First, we find that bringing communication from tickets to the Forum won't speed up the process.
Based on our terms and conditions (along with the privacy policy) we are entitled to performing a full identification procedure.
The procedures, of course, vary; as for our regulations, we do also provide very transparent requirements (including the notification we do so in a step-by-step manner).
Thank you for bringing our attention to the existing regulations of other companies though: we study experience.
However, at the moment we encourage you to follow the steps of our guide in order to get your issue resolved in a prompt and efficient way.
