How does the risk-scoring algorithm work? Mind sharing the pseudo code?
Sounds like a Changelly-esque case to me, "do a big transaction and we ask for your identification out of the blue". Where really, they're hoping the customer never provides any docs.
In your case, the risk-scoring algorithm has detected suspicious activity. For security reasons, we are not able to reveal all the details of this process.
Thank you for preparing the requested documents; we'll definitely get back to you today.
Aka, we cherry picked you because you deposited a large amount of money. And really, AML? He is transferring USDT -> BTC. How could he possibly be laundering money?
This is a nice way to lose all credibility as a "custodial" wallet. If you had any.
In case of Your breach of the Terms, <...> in our sole discretion and without liability to you, with or without prior notice:
a)suspend your access to all or a portion of our Services; or
b)prevent you from completing any actions via the Wallet, including closing any open Transaction requests.
In case the Transaction resumes, you acknowledge and agree that prevailing market rates may differ significantly from the rates available prior to such event; or
c)terminate your access to the Services, delete or deactivate your Freewallet Account and all related information and files in such account.
5.9.
In the event of termination, Freewallet will return any crypto assets stored in your Freewallet Account and not owed to Freewallet, unless Freewallet believes you have committed fraud, negligence or other misconduct.
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The last sentence is particularly worrisome. I'm not sure if this is normal in the industry, but how can this company be both the investigator, jury, and executioner, is this even legal?
They've written their own carte blanche to dupe customers whenever they want to.
please help..
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