Hi OP good that you got your funds back
sorry but i dont understand how can freewallet control your funds ? it means you didnt get your secret key to the wallet or freewallet is not a real wallet
instead you sent your funds to a bitcoin address belongs to freewallet where wenever you need your funds you should ask them and get persmission
why do you do that ? why do you leave real bitcoin wallets where you have control and send someone your coins to hold them for you
i hope you can learn from this issue and next time use a bitcoin wallet a real one where you get your secret key once you get the secret key you can import your bitcoin to any other wallet without begging for it
sorry but i dont understand how can freewallet control your funds ? it means you didnt get your secret key to the wallet or freewallet is not a real wallet
instead you sent your funds to a bitcoin address belongs to freewallet where wenever you need your funds you should ask them and get persmission
why do you do that ? why do you leave real bitcoin wallets where you have control and send someone your coins to hold them for you
i hope you can learn from this issue and next time use a bitcoin wallet a real one where you get your secret key once you get the secret key you can import your bitcoin to any other wallet without begging for it
I'm not the OP, however, i've read dozens (literally dozens) of these threads and i can give you a general answer to these questions (might or might not be applicable to OP's case)
- Freewallet is NOT a wallet, they are a (covert) custodial KYC exchange that calls themselfs a wallet to attract
victimscustomers .- With "covert" i mean that they hide the fact they trigger a very extensive, over the top, KYC procedure somewhere in their TOS. They randomly trigger such a procedure while locking (in reality often stealing) the user's funds whilst refusing to tell anybody what triggered their KYC check, so they think they can do this with impunity (because they say they have good reason to lock user's funds, but they refuse to disclose those reasons)
- with custodial, i mean CUSTODIAL... Not your keys, not your coins.... which is fitting in this case... The user does not have access to his/her funds when he/she uses this wallet!
- with exchange, i mean litterally "exchange". One of their primary functions seems to be exchanging coins to other coins... which shouldn't be a primary function for a "free" "wallet"
- Why did the OP use "free" 'wallet".... I don't know about op's case, but freewallet goes trough great length to push their wallet... They are being accused of buying fake reviews, they put great effort in their search engine listing, they are active on forums and social media,... All in all, i think it's very easy for novice users to fall into their trap... If you read positive blogposts about this wallet (written or sponsored by f(r)eewallet), followed by a high SE ranking , followed by loads of 5 star (fake) reviews in the app store, it becomes very tempting to install this wallet
Now, i'm not the boss of anybody, i have no authority.... But i can give advice to the OP and anybody else in their position: Once you get your funds back, i'd advice to switch to a non-custodial wallet ASAP... I know freewallet says that at this point you are verified and they will not lock your account (again), i'd personally run (and run fast) towards a wallet that actually lets you (and you alone) hold your private key(s) or recovery seed....
Don't trust closed source wallets (unless very trusted by the community), don't trust online wallet, especially don't trust exchanges... Switch to a decent wallet... If you hold limited funds, a desktop wallet might do. If you hold a lot of funds, think about a better wallet altogether (do your own homework, but an airgapped wallet, a decent paper wallet or a decent hardware wallet are usually reasonable choices for keeping larger amounts).
