.... we bought something, we've not received it. Why is that so difficult for people to understand?
Stockholm syndrome or something similar to it, I would suppose. Miners 'round these parts have suffered many abuses from many mining equipment companies.
On topic, I have no stake in this particular complaint, but to-date I held friedcat and ASICMiner in high regard. It is disconcerting to see them ignoring some of their most important customers. It was these early auction customers that established the market price for ASICMiner's hardware, and consequently fueled the continued rise of their dividends and stock price. It seems unwise to ignore them now. Again, I don't own any of their auctioned blades, but regardless share your concern and would like to see friedcat make their customers whole.
In a related event, friedcat recently offered heavily discounted coupons for early USB stick customers (like myself). It was, of course, not strictly necessary and seemed to be a rather gracious gesture on their part, for which many of us were excited and grateful. However, ASICMiner initially only shipped a fraction of the discounted quantities, leaving us waiting a few weeks before the rest were shipped. By the time I received all of my discounted sticks (through a group buy), friedcat had already dropped the wholesale price to match the "discount." While not dishonest, it was completely disappointing and really, in my opinion, destroyed the goodwill I assume it was intended to generate. Especially so, given ASICMiner's golden track record previously.
I want to hope that ASICMiner simply got caught off-guard by the emergence of so many competitors, causing them to scrap their 2nd gen chips and move directly to 28nm. This would explain friedcat's lack of attention of communication lately, as such a rapid shift would leave everyone at ASICMiner exceedingly busy and stressed. One can only hope...