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Topic: FUCK YOU KRAKEN! (Read 445 times)
I agee 100%.
I lost a lot of money with Kraken and I am pissed now.
3 weeks ago I made a short order with leverage. ...I closed the order some days after it and checked if the positions tab is clean with no open positions. Also on the trading API no open position showed up.
Now 3 weeks later I recognized that the positions order was not closed. ...I lost a lot of money because of that.
I needed hours to transfer all my funds to other exchanges because every single click failed in 80% of the time.
Sorry Kraken, but lately you messed everything up for me. I can't use your exchange anymore.
I lost a lot of money with Kraken and I am pissed now.
3 weeks ago I made a short order with leverage. ...I closed the order some days after it and checked if the positions tab is clean with no open positions. Also on the trading API no open position showed up.
Now 3 weeks later I recognized that the positions order was not closed. ...I lost a lot of money because of that.
I needed hours to transfer all my funds to other exchanges because every single click failed in 80% of the time.
Sorry Kraken, but lately you messed everything up for me. I can't use your exchange anymore.
Quote
820: Internal error
What it means: Our service failed for an unpredictable reason, for example the response from the exchange’s API was garbled.
What you can do: Wait and try again. If it happens repeatedly, please contact support.
What it means: Our service failed for an unpredictable reason, for example the response from the exchange’s API was garbled.
What you can do: Wait and try again. If it happens repeatedly, please contact support.
So I did. The answer is a measly copy&paste:
Quote
Gil (Kraken Support)
Oct 2, 07:58 PDT
Hello,
We understand your frustration and appreciate your patience. We're very sorry that your orders were not executed within your expectations. We recognize the trading engine issues during periods of high volume, and are hopeful that the new trading engine being implemented will help alleviate the problems. Though we strive to offer the best service for our clients, performance can never be fully guaranteed. This is the risk of electronic trading, especially on an online platform.
Please let us know if you have any further issues.
Oct 2, 07:58 PDT
Hello,
We understand your frustration and appreciate your patience. We're very sorry that your orders were not executed within your expectations. We recognize the trading engine issues during periods of high volume, and are hopeful that the new trading engine being implemented will help alleviate the problems. Though we strive to offer the best service for our clients, performance can never be fully guaranteed. This is the risk of electronic trading, especially on an online platform.
Please let us know if you have any further issues.
" This is the risk of electronic trading, especially on an online platform."
Yes, but you faggots forgot to mention that you hereby shift the full risk to the customer. Why am I paying a Kraken Fee again?
I will transfer my funds again away from Kraken and after that I hope they go down the drain. What good is it if you know when to trade when Kraken doesn't let you and then mocks you with "the risk of electronic trading".
Fucking morons. No, that's the risk being on an exchange that had their system implemented by chimps.
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