Gamdom casino- not paying correctly.

acroman08

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Quote from: ? on Today at 04:34:46 AM

So in other words gamdom can't be trusted to place sports bets with because their providor can decide to void bets if they look like winning? That's really encouraging for gamdoms reputation isn't it? If that is true that is absurd and would suggest not betting with gamdom if that's the case.

If Gamdom doesn't want to reply here after being contacted by yahoo62278 you can try posting this complaint on askgamblers(askgamblers is a mediator), they might be able to help you resolve the issue you have with Gamdom.

edit:
I did a quick check if Gamdom has been reviewed by askgamblers, and they have, they also have 2 complaints posted against them, one of them is resolved, and the other is rejected.

logfiles

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Quote from: ? on Today at 05:50:36 AM

yes they decided to cancel it themselves after I enquired about that. Support have been hopeless and aren't understanding the situation.

Imagine if this was for $100,000 or a bigger number. This should turn anyone off from betting with them. I have tried to give them the benefit of the doubt but just gets met with silence and deaf ears. This was a combines result from lack of communication through their support and providor.

It's been a while since I logged into the platform, more so the sports betting section.
Why would they do that manually?
Isn't there an option where a player can cancel the bet himself, minus having to go through the support? I find it so creepy.

I don't think the gaming provider is at fault in this case. Do you have a screenshot of the previous chat with the agent that misunderstood you?

?

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Quote from: logfiles on Today at 05:41:24 AM

Quote from: ? on Today at 03:34:32 AM

If there isn't a direct representative for gamdom on this forum that does concern me.

That should help you make a proper choice next time. Support is another element of a service provider that is equally important in case of queries or issues.

Quote from: ? on Today at 04:50:33 AM

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

Are you trying to say they just decided to cancel the last bet when you tried to inquire whether the game had been played or not?
Or the bet was voided for some other reasons?

yes they decided to cancel it themselves after I enquired about that. Support have been hopeless and aren't understanding the situation.

Imagine if this was for $100,000 or a bigger number. This should turn anyone off from betting with them. I have tried to give them the benefit of the doubt but just gets met with silence and deaf ears. This was a combines result from lack of communication through their support and providor.

logfiles

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Quote from: ? on Today at 03:34:32 AM

If there isn't a direct representative for gamdom on this forum that does concern me.

That should help you make a proper choice next time. Support is another element of a service provider that is equally important in case of queries or issues.

Quote from: ? on Today at 04:50:33 AM

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

Are you trying to say they just decided to cancel the last bet when you tried to inquire whether the game had been played or not?
Or the bet was voided for some other reasons?

?

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I need to advise you that the issue was solely with gamdom contacting the providor in regards to if the last game was being played or not. Without my consent they got the bet cancelled which is why on the results page of the last leg you can see the $129 credited.

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

?

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So in other words gamdom can't be trusted to place sports bets with because their providor can decide to void bets if they look like winning? That's really encouraging for gamdoms reputation isn't it? If that is true that is absurd and would suggest not betting with gamdom if that's the case.

yahoo62278

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Quote from: ? on September 18, 2024, 08:52:16 PM

Have done as asked.

Thank you. Now I'll quote for visibility and take a look.

Quote from: ? on Today at 03:34:32 AM

If there isn't a direct representative for gamdom on this forum that does concern me.

Gamdom may browse the forum from time to time, but they do not have an official account here at this time. They rely mostly on their live support and email support to fix issues.

I'll send a message to their team and if they want me to reply I will. Odds are they will direct you to their live support agents. If the sportsbook voided the match, there's not much they will do.

?

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If there isn't a direct representative for gamdom on this forum that does concern me.

?

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If anyone could direct someone from their team management to sort this out it would be appreciated.

?

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https://www.talkimg.com/images/2024/09/19/gZvjc.jpeg
https://www.talkimg.com/images/2024/09/19/gZYOP.jpeg
https://www.talkimg.com/images/2024/09/19/gZynq.jpeg
https://www.talkimg.com/images/2024/09/19/gZJvj.jpeg

Have done as asked.

yahoo62278

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Quote from: ? on September 18, 2024, 07:11:15 PM

https://ibb.co/rmBytLt
https://ibb.co/sjw9p8Y
https://ibb.co/X22wL6g
https://ibb.co/T8Dd955

I have attached the photos. So the bet was $129. On 3 leg multi. 2 of the legs had hit. I contacted them asking if the last leg was being played or not. Then they contacted me back saying they had void the bet and returned $129 stake. This was not what was asked at all and no idea why theyvdid this. After messaging them they then decided to pay $264 extra for the 2 legs that were hit. I contacted them asking why they did this? Soon after found out the last leg had finished and was as you can see an easy win. I contacted live support asking why they have done this and to pay my $359 extra for the bet. It was met with this was a decision by the providor.

The communication through support has been awful since they have not understood the situation at all and just keep saying it's been the providers decision. How is this fair? I always have good things to say about gamdom and do like there platform however I do need to stand up for myself with this as there has been no common sense. It feels like the providor saw the game was nearly over and a win and decided to just cancel the bet entirely?

I have never complained about a bet before with them either.

Quoting for visibility. Looks like you need to upload your images through talkimg and repost the links

?

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https://ibb.co/rmBytLt
https://ibb.co/sjw9p8Y
https://ibb.co/X22wL6g
https://ibb.co/T8Dd955

I have attached the photos. So the bet was $129. On 3 leg multi. 2 of the legs had hit. I contacted them asking if the last leg was being played or not. Then they contacted me back saying they had void the bet and returned $129 stake. This was not what was asked at all and no idea why theyvdid this. After messaging them they then decided to pay $264 extra for the 2 legs that were hit. I contacted them asking why they did this? Soon after found out the last leg had finished and was as you can see an easy win. I contacted live support asking why they have done this and to pay my $359 extra for the bet. It was met with this was a decision by the providor.

The communication through support has been awful since they have not understood the situation at all and just keep saying it's been the providers decision. How is this fair? I always have good things to say about gamdom and do like there platform however I do need to stand up for myself with this as there has been no common sense. It feels like the providor saw the game was nearly over and a win and decided to just cancel the bet entirely?

I have never complained about a bet before with them either.

JeromeTash

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Quote from: Mahdirakib on September 18, 2024, 07:56:59 AM

Gamdom team is inactive in Bitcointalk forum. They do have an ANN thread here: Gamdom.com - 3 Million+ users - Jackpots, Rains - unique games modes. But they have lost the access to their Bitcointalk account.

How did you know about this mate? Official communication from them?

I think if they are serious about their presence in the forum, then they should just create a new profile instead of trying to access the old one to no vain.

Gamdom did have some issue which they resolved in the past, so I am confident OP will be helped too. He needs to be more clear by adding more proof on his post on what happened.

acroman08

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this thread kind of reminds me of a case from Rollbit that was just resolved a day ago. I wonder if they are experiencing the same issue.

@OP I recommend following the suggestion given by other members, it'll give more context about your case and help us understand your case better.

Quote from: Upgrade00 on September 18, 2024, 06:57:33 AM

Quote from: ? on September 18, 2024, 05:51:11 AM

Never had problems before till recently where they under paid me $359 on a sports bet

So you made a bet and was shown the potential winning but when the betslip was won, your account was credited with a lesser amount? Or did you initiate a withdrawal and got a lesser amount than you requested?

it'd be nice if you could clarify that part, I mean what could have caused for him to get underpaid?

CryptSafe

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Quote from: uchegod-21 on September 18, 2024, 09:34:14 AM

Quote from: CryptSafe on September 18, 2024, 07:38:16 AM

I do not think this casino is rightly present on this platform though which would have been much easier to communicate on your behalf and the name seems not popular as well.

I remember Gamdom very well. It was the first campaign in joined as a member. It was managed by yahoo62278. I did play in the casino for sometime. I wonder why such casino never bothered to return to the forum. Was it that they weren't satisfied with the results they got or they don't think here is market enough to advertise.

I was wondering because I actually have not seen them active here for a long time which warranted my comment. If they were that concerned with their presence here they could have made sure their representative always keeps their announcement thread active with the updates and development of their casino even without running a campaign. This could be fine to do because there are lots of competitors out there and if one must be outstanding, one must go extra miles to making sure they have some extra features which others do not have to keep the traffic flowing.

seoincorporation

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Quote from: ? on September 18, 2024, 05:51:11 AM

First of all I would like to say generally speaking I have always had positive relationship with gamdom and their casino. Never had problems before till recently where they under paid me $359 on a sports bet and after multiple attempts contacting support they have not paid the remaining amount.

Dear OP, you need to bring the right evidence for your accusation, that way the community will be able to help you, if you can take some screenshots of the bet and the winning, you will clear all your doubts about what happened in your betting process and where does the money go.

Maybe the problem was is your side and not in the casino side, we must have the right evidence to be able to judge the situation.

uchegod-21

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Quote from: CryptSafe on September 18, 2024, 07:38:16 AM

I do not think this casino is rightly present on this platform though which would have been much easier to communicate on your behalf and the name seems not popular as well.

I remember Gamdom very well. It was the first campaign in joined as a member. It was managed by yahoo62278. I did play in the casino for sometime. I wonder why such casino never bothered to return to the forum. Was it that they weren't satisfied with the results they got or they don't think here is market enough to advertise.

Quote from: yahoo62278 on September 18, 2024, 08:00:18 AM

I'll be happy to point the team here once the accusation is properly formatted.

Glad to know yahoo is here and still in contact with the casino.

Wiwo

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You have to create a proper accusation against Gamdom you need to include all the necessary information that can prove your case, and also make your thread in the right board, because gambling discussion board is for gamblin related topics and not general scam bursting board, and I am sure from the evidence you will share we can be able to trace where the problem is coming from and how best the effort of both parties to resolve the issue.

Gamdom casino is some how popular enough so getting their attention shouldn't be a ard job to do, for their legit player's, so by including more evidence you are directly aiding the team to get you case resolved without further delay.

yahoo62278

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Quote from: Mahdirakib on September 18, 2024, 07:56:59 AM

Gamdom team is inactive in Bitcointalk forum. They do have an ANN thread here: Gamdom.com - 3 Million+ users - Jackpots, Rains - unique games modes. But they have lost the access to their Bitcointalk account.

Quote from: ? on September 18, 2024, 05:51:11 AM

Support have basically ignored the issue even though it's an issue directly with their providor.

What has actually happened with your bets? Did the odds provider displayed a wrong odds? Gamdom support team can't do anything if the decision was made by the odds provider. Everything will be more clear if you share your bets here. @yahoo62278, can you help OP by informing Gamdom team?

I can let the team know if the user presents his accusation in the proper form. Reading it as it sits, there is no username, no mention of funds owed, and doesn't convince me that there is an issue. I'll be happy to point the team here once the accusation is properly formatted.

Mahdirakib

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Gamdom team is inactive in Bitcointalk forum. They do have an ANN thread here: Gamdom.com - 3 Million+ users - Jackpots, Rains - unique games modes. But they have lost the access to their Bitcointalk account.

Quote from: ? on September 18, 2024, 05:51:11 AM

Support have basically ignored the issue even though it's an issue directly with their providor.

What has actually happened with your bets? Did the odds provider displayed a wrong odds? Gamdom support team can't do anything if the decision was made by the odds provider. Everything will be more clear if you share your bets here. @yahoo62278, can you help OP by informing Gamdom team?

Topic: Gamdom casino- not paying correctly. (Read 240 times)