Topic: Gamdom casino- not paying correctly. (Read 627 times)

Again, please look at my screenshots from support which show communication by them to me at 7:55am. The game started at 6am. So yes it was close to 2 hours before the decision was made. The game was concluded by then.

That 40 mins was a response between themselves to the providor. It was relayed to me at 7:55am I was made of the decision as per screenshot which is time stamped. Game started at 6am.

I placed 1000s of sports bets never have i brought up anything like this so I really don't like the "extortion" comment you have said. I tried to resolve it amicably as I truly believe it isn't right. So that's okay I will post everything in the past that has happened and open cases online, to show they have a history of incorrect payments with sports betting.

What I will do is compile all of the times I have been paid incorrectly on a sports bet by gamdom and I will post it on here as well as my issues with them rolling back my rakeback randomly.

Then you can further understand why I felt the need after this has happened to bring this to the community attention, before judging me.

Then unfortunately you believe things rather wrongly. They don't owe you anything. You asked for the last leg to be voided, they inquired this to their team and got it granted, things were pretty much closed on that point.

You can't simply ask for one thing, got it granted, then ask for it to be revoked just because the previous situation offers better benefits.


Please do provide them, perhaps you have a case with those past betting history, perhaps not. The evidences provided by both of you will tell. One thing for certain, though, the situation with this three-legged bet, where you had it in writing that you ask the third one to be cancelled, is not a valid case.


Umm... question about this... timeframe. You previously made a narrative that their team reached you with their update that they've voided the bet [with technical issue aside] way after the game was over, with them taking approximately 2 hours to get back to you, now with them providing their evidence, with time stamp and all, you acknowledged that the response is way below the original time-span you proposed, and now the game was "underway" instead of "had concluded"?

Did you not remember, or did it not even occured to you before that they gave a response approximately 40 minutes instead of two hours?

From the way I read things, you asked for a cashout basically. You had won 2 legs and the 3rd didn't look like it was going to be played, so you requested that leg be voided and you be paid. The site complied, and then you find out that the 3rd game was played and you would have won more, but you accuse them of cheating you because they didn't respond right away and you assume they negotiated in bad faith. Then you say do you want to talk about these other issues dealing with rakeback or whatever. Then finally, you agree to a smaller payout then what you feel is owed. Looks like a typical extortion attempt to me.

You asked, they complied, and you were paid. You cannot get mad later and think you are owed more. Take accountability and deal with the fact that you jumped the gun and were given whet you asked for.

Again this is false. You sat on the enquiry waiting for the result. The providor would have been well aware the game was being played as I became aware of shortly after contact.

It doesn't look good that you sat on this knowing that and that's my issue. You were aware the bet had hit and you choose to do what you did to your advantage. This was opportunistic by you guys.

I still firmly believe you owe me the $359 for this bet. I will post a case on ask gamblers forum and casino guru to investigate thoroughly. I don't believe this has been resolved at all and believe you weren't genuine at all in communications with this bet being aware it was always going to hit. Again you voided and cancelled the entire bet to begin with!

I would also like to add I have had multiple bets placed in the past where you have underpaid me by significant amounts and I have had to get in contact with your support team to credit the extra funds. Would you like me to post the chat transcript of all these occasions? I am more than happy too? Please look into my account you'll locate those times also. I didn't make anything of it though as you paid me the money but it certainly isn't what a customer wants... to be undercut multiple times on sports bets and have to actually chase that money by contacting customer support.

Not to mention... having my rakeback rolled back several times also... do you want me to post about that? I was trying to keep this civil but you have failed to understand things from my point so I am happier to take this further and show further dealings I have had with you that have been negative.


Also I see contact at 4:10 and a response at 4:46. As advised game had well and truly been underway and your providor was well and truly aware of this. This is not resolved at all in my eyes. I wanted it simply solved amicably under the circumstances but looks like I have to go further into this and also show a history of incorrect payouts to further support my argument.. which I was trying to avoid in coming to an amicable resolution...


Once I can understand, even twice but multiple times it starts getting very suspicious in what the intent of your providor is.

I will also give an option of trying to resolve this in good faith by paying me $200 of the $359 in good faith but if you aren't willing to do that to resolve the issue and move on I will just go forward with opening those cases and providing further information.

Hello KR93,

Lets get all the facts aligned here for you.

Your bet was placed on September 12 at 14:57:51 PM CT.

You reached out to support on September 12 at 16:08 PM CT with this request and our Customer Support Agent responded to you at 16:11 PM CT, a lapse of 3 minutes as they read the messages you have made to give you an adequate answer. Your request was specifically to VOID the third leg of the bet in question due to you saying that the game was being canceled. You provided a screenshot proving you knew what you were requesting and even made a second post during your first 6 messages to again ask the "traders" to cancel that third leg. Those screenshots were provided in my first reply to this thread but I will supply them again below.

https://gyazo.com/bad61cc5b9198a16e8d3a3056c21923d
https://gyazo.com/4544808ae896667d2ac4aa5486288949
https://gyazo.com/e4f4e517c04326ff2ff64b800ed7e53e

Our CS Agent reached out to the provider before answering your message on September 12 at 16:10 PM CT to inform them of your request to cancel the last match on your bet. Screenshot with the communication with the provider is below.

https://gyazo.com/2f77159116864f3d9437b6d0ed02ec70

The provider responded back on September 12 at 16:46 PM CT that the action requested has been completed and you were notified immediately and with no response your ticket was closed on Gamdom.

You then came back the same day a little under an hour later at 17:38 PM CT with a complaint that the entire bet was voided and that you did not get your winnings. You also went back on your original inquiry on what created this ticket and stated that we should never have canceled that third match on your combo bet. You claimed "I asked for the last leg to be void if the game wasn't being played" but as you can see in the screenshots, there were no questions asked but rather a request for the third leg to be canceled and your bet paid out.

https://gyazo.com/99afa6184890542566bc929fcbb1e288

I apologize for the mishap with the provider, as they claimed there was a problem with the settlement of the bet and instead of paying you out they accidentally refunded your bet value of $129. We were informed at 22:43 PM CT from the provider that the payout indeed should have been $393.77 so we credited your account the missing $264.77 shortly after.

In summary, your claim about not being paid out for your bet is false. It was indeed voided by accident and your payout was delayed, but all rightful winnings were credited the same day. In regards to your claims about you asking our CS Agent "I asked for the last leg to be void if the game wasn't being played" which you have stated multiple times in this thread, is also not true. This is all provided by the screenshots showing you specifically requesting the third leg to be voided. In regards to "I had not got a reply for sometime", the time stamps were posted above where our CS Agent made your request to our provider within 2 minutes of your ticket creation and responded to you within 3 minutes to notify you of the status per your request.

I believe all the proof that is needed is supplied here in this post and would ask for this accusation to be wiped clean.

Thank you.

Jayson

No, I asked for the last leg to be void if the game wasn't being played. Which I thought the providor (gamdom) would be well aware of.

I had not got a reply for sometime and noticed the game was being played and had almost finished. As I had not heard back from gamdom I assumed the bet stands as the game was being played.

When gamdom made the decision to void the last leg the game had already concluded. This is why I believe the bet in full stands and needs to be paid out in full accordingly. In fact as advised originally gamdom cancelled the entire bet. To the point I can't even see the bet anymore in my betslip it's no longer there on my end. Luckily I took photos when the game was being played of the bet.

Otherwise they can just sit there and cancel a bet after waiting to see what the result is. (Not saying this is what gamdom did) but essentially this is what happened and I don't deem it being fair at all. By the time they made the decision they made (to void the entire bet) which wasn't what was asked.. the game had finished and my bet had won.

I placed 1000s of bets and never had an issue like this.

The point I tried to clarify is actually the one near the end of the sentence, where OP asked for one of a three-legged bets to be voided and let him "cash out" with the two that he already won, of which by nature, AFAIK, is not allowed. Three-combo bets will need all three to be won, someone can't just ask for the first two to be accepted and the last one to be voided just because they asked for it.

The point was, OP asked for it, they granted it, then he asked for more.

looking at the screenshot Jayson shared and the explanation he made, the OP asked for the last leg to be voided(because he thought that the match was cancelled) but the provided made a mistake and voided all the bets instead which was fixed by the casino by paying the OP the winnings for first two leg after the OP reached out and complained about the mistake.

OP, please refrain from posting in consecutive, it's highly frowned by the forum rules. If you want to add something to your post in a relatively close timeframe, before anyone can inquire any other thing, you can do that through edit button.

That said, help me understand this, you reached their live support to void a three-combo bet because the last leg took a while to be played. They relayed this to the provider and the provider voided the bet as requested [granted, took a while, most likely due to a time required in chain of communication, and when it got voided, the game has begun and almost finished], and then you inquired to have two of the three legs --with the third as the one you asked to be voided-- to be marked as a valid and paid, they granted that too, and now you asked for the third leg to be paid?

Please also refer to the following images that show the game had started at 6am and by the time support had got back to me in regards to advising the bet was void was at 7:55am after the game had concluded and that leg already had won.

Please note I also had the same leg in another bet which was unsuccessful and the leg in that particular bet had also been marked as a win prior to this.

As you can see the response was well and truly after the game had concluded which began at 6:00am and as a result of this the bet should be paid in full as it had already concluded before they decided to do what they did.

https://talkimg.com/images/2024/09/22/gs8xJ.jpeg
https://talkimg.com/images/2024/09/22/gspjb.jpeg
https://talkimg.com/images/2024/09/22/gsDOv.jpeg

You really need to put everything into context in regards to this. As you're not understanding the game had finished and already resulted in my favour when the providor did what they did.... game started at 6am. The total points had easily well before 7:55am there is absoloutrly no denying that.

Do I also need to provide the chat transcript where your support staff indicate this had been done in a technical error?

Or can we just get over and resolve this by you doing what's right and paying out the $359 in goodwill due to the circumstances.

 providor knew the game was nearly over and the last leg had hit. That's why they decided to void the bet. Which was not asked. When I called it out then you said it was a "mistake" and decided to pay me for the 2 legs that had already hit.

Again this was not what was asked and the providor and gamdom voided the entire bet after the result of the 3rd leg had already concluded. Which is plain and simply just not good enough and there needs to be more communication between support and the customer before going through with such actions to confirm.

This is where I see the issue is here and what's frustrating as a customer you have not seen it from my point of view at all.

The game had already been win by the time your customer support agent messaged me back to me. They saw it as a potential way to get out of not paying me the extra $359. If you wanted to be genuine you would have advised the game was played and had resulted in that leg being a win. But you didn't. You tried to be tricky in acting as if it wasn't being played. That's the issue here.

I asked support to cancel the game if it was not being played. You guys actually voided the entire bet originally also... keep that in mind...

The game was nearly finished when your support agent got back to me advising the providor had decided to cancel the bet (again which was not asked) I only wanted the 1 leg cancelled if the game was not to be played. By the time your customer support agent got back to me the game was almost over and the leg had already hit. Based on this I still demand the amount be paid and I am happy and content.

There needs to be clear communication by your support agents before making such decisions with the customer themselves. Making a decision yo void the bet when the game was already nearly over and the last leg had already hit just isn't up to standards.

I've never had such complaints before. Had always had a good relationship with gamdom untill this. I would be content if the amount is paid out to me in resolution and posts removed.

Hello,

My name is Jayson and I am Head of Operations at Gamdom. Our social media team has just forwarded me this thread and after a quick dig through our support system and verifying through our communications with our provider, the action that was executed was directed by the user himself. Please see the gyazo screenshot below from the user instructing our support agent to contact the provider to cancel the third leg and process the bet as complete.

https://gyazo.com/bad61cc5b9198a16e8d3a3056c21923d
https://gyazo.com/4544808ae896667d2ac4aa5486288949
https://gyazo.com/e4f4e517c04326ff2ff64b800ed7e53e

In the gyazo below you can see the user rightfully reached out that the entire bet was voided, which was a mistake by the provider and the correct amount (first two legs of the bet) was followed on and credited to the players account. You can also see further down that the player is now insisting that the third bet that they asked to cancel is to now be paid out because the match continued on, even though the user specifically requested it to be voided as indicated in the above screenshots.

https://gyazo.com/99afa6184890542566bc929fcbb1e288

As all the proof has been provided in this thread, I'd appreciate a moderator to close this accusation and mark it as false and resolved.

Should there be any further questions needed, please let me know and I will answer as soon as I can. I will try to make an effort to be more active via this forum so that accusations like this can be put to bed or resolved.

Thank you all.

Jayson

After this experience I can only come to the conclusion that gamdom cannot be trusted. I am negative $359 of what I should have been paid out for a struck bet and there is nothing I can do about it. So I can only warn others to be vary careful dealing with gamdom.

It'll be sad to see someone discouraged from trying crypto-based casinos due to their bad experience with one [or two] casino. Though there's nothing that the forum can do to turn that decision, one thing that might worth saying and to be considered suppose you're wanting to try another casino, try to look one with a representative here, and one with quite a reputation.

Might save you from headache, as it'll be easier for the forum members to help you get to the bottom of your case by contacting the rep account here and encouraging for replies.

sorry you had this experience and is getting discourage from using cryptocasinos after this. we do try to help but we can't really do much. anyway, it'll be entirely up to you whether you continue gambling on crypto casinos or not. just so you know, there are other crypto casinos out there that are also active on this forum and are reputable on this forum, if you are interested you can check them out.

I meant to say "unresolved" 😂

I'm really starting to turn away from online crypto casinos now after this has happened to me. No leg to stand on.

I don't think they will even come around to respond since selection was voided due to an alleged miscommunication between the user and support stuff

It's actually 1 rejected and 1 unresolved complaint. On further reading, both complaints seem to be from the same user, though gamdom never responded to the second complaint even when they were called upon by the mediators. That about 2 months back.

It's basically what happened with every casino, they're bound by their provider's decision and inquiries. Providers has power to call bets as void [of which I am very sure are based on just reasons] and inquire for investigation on a gambler's profile. To call that a casino can't be trusted because their provider has power to void bets... well, then in general, under this classification you gave, every casino is not to be trusted.