Update 12/20 9:22 AM ET: Good morning. I will not have much of an update right now except that our new engine did not work as intended. We have been informed that people were able to withdrawal more than they should have been able to. Thank you to those that informed us. The next step is going to be a very long and detailed look at our logs. There is no other solution than to go through all of the transactions one by one and there are a few thousand. This will not be fast and we will not open up until we have a good handle on our situation. I GREATLY apologize for the mess. My name is Ian Childress and my Linkedin profile is https://www.linkedin.com/pub/ian-childress/4/883/649. I am not a scammer, I made code that broke. I will give more details as I have them.
Update 12/20 9:37 AM ET: Quickly checking in. I want to confirm that no one gained illegal entry into our system at any time. It was not a hack, it was faulty code that didnt adjust balances properly. It was about a 20 minute window from what I can tell. We still have the vast majority of our reserves but until I can say yes this is your correct balance, you may withdrawal it I cannot open back up. Due to the balance bug, SOME people have a higher balance than they should have. This makes our database balance and wallet balance not match up. Until we can determine exactly where everything went, we cannot open. I expect this to take at least 24 hours. I greatly apologize and take full responsibility. I will not disappear, I will continue to work until everything is resolved in the best way possible.
What is it about all these companies having never heard of proper QA, you would think that deposit/withdrawal would be tested extensively as they are the core of the system and can bankrupt them in a mater of minutes?! Also, how is this even remotely possible for a company keeping a database balance and a wallet balance to not code an automatic shutoff if there is a discrepancy above xx%?
I hear you about QA, testing ... thats kind of dropped away over the last decade.
Coding auto-shutoff is just another un-necessary feature, exactly the kind of thing you don't want to make step by step iterations work. However, for a trading platform to fuck up this bigtime, thats pretty business ending kind of stuff.