GAWMiners - WARNING customer service and damaged/used products

GAW_Amber

member

Activity: 77

Merit: 10

Quote from: sartre13776 on August 04, 2014, 05:25:13 PM

I purchased a War Machine, 54Mhash, on 8/1. When I was researching and ordering, I saw on the product page where you click "add to cart" the following statement:

"Are you ready to take delivery? Just tell us where to ship it, and we will ship it to you!"

I opened a ticket this morning and asked if they could provide shipping information, ie what they need to get the process started and this was the response:

Good Afternoon,

I have for order number xxxxx its a HOSTED War Machine, You will not receive the actual hardware

-Samantha

I replied, pasting the statement above in the ticket about delivery. I hope my experience is better than yours.

Hi!

If you would like me to keep an eye on your ticket, you can email me the number at [email protected] .

I will be happy to help!

Sincerely,
Amber

21M Bitcoin

newbie

Activity: 15

Merit: 0

Quote from: atc1 on August 04, 2014, 05:37:41 PM

I remember someone saying that the reason that all the pre-orders are shipped so late is because they test all their miners when it us still profitable to use them. Then when the profits decrease,they sell the product off to the consumers. It is quite possible that some of them may have got damaged in their testing stage. As recommended,file a complaint with their consumer service. With so much competition,I doubt they will want a PR nightmare.

they have a little bit problem with their market , i think next launch will be oke .
let see what will they do .

RemyLeBeux

newbie

Activity: 26

Merit: 0

These people are the worst!!! I ordered a fury miner 1.3mhash from them for 70 usd..They charged my credit card a total of 160 usd and would not return my phone calls or emails.. I am STILL waiting for them to call back and in the mean time me and a few other people that have been ripped off by GAWminers are opening up a bulk ticket with shitsenders.com to give back to GAWminers what they are putting on the general public.

atc1

sr. member

Activity: 308

Merit: 250

I remember someone saying that the reason that all the pre-orders are shipped so late is because they test all their miners when it us still profitable to use them. Then when the profits decrease,they sell the product off to the consumers. It is quite possible that some of them may have got damaged in their testing stage. As recommended,file a complaint with their consumer service. With so much competition,I doubt they will want a PR nightmare.

sartre13776

newbie

Activity: 7

Merit: 0

I purchased a War Machine, 54Mhash, on 8/1. When I was researching and ordering, I saw on the product page where you click "add to cart" the following statement:

"Are you ready to take delivery? Just tell us where to ship it, and we will ship it to you!"

I opened a ticket this morning and asked if they could provide shipping information, ie what they need to get the process started and this was the response:

Good Afternoon,

I have for order number xxxxx its a HOSTED War Machine, You will not receive the actual hardware

-Samantha

I replied, pasting the statement above in the ticket about delivery. I hope my experience is better than yours.

ncsupanda

legendary

Activity: 1628

Merit: 1012

I suggest Zighash for ordering from in the meantime - they are a GAW reseller and I haven't had any issues and their customer support actually responds!

Ordered a Falcon and Black Widow

Bitkol

newbie

Activity: 56

Merit: 0

If you can try to contact Amber, she is the best person to deal with. Good luck with everything.

EDIT:
I looked on other forum posts and found her email. A lot of complaints I also found, tbh I had 1 problem with them after purchasing 7 items and they did fix it right away.

[email protected]

forsakenpnut

full member

Activity: 126

Merit: 100

Quote from: koshgel on July 26, 2014, 04:11:31 PM

If you paid with a credit card, you always have buyers protection.

Call your CC company and tell them you didn't get what you ordered. They will remove it from your statement immediately.

Take pictures and keep all the proof just in case.

Agree with you its probably the best thing to do.

koshgel

legendary

Activity: 1148

Merit: 1001

If you paid with a credit card, you always have buyers protection.

Call your CC company and tell them you didn't get what you ordered. They will remove it from your statement immediately.

Take pictures and keep all the proof just in case.

Hazir

legendary

Activity: 1596

Merit: 1005

★Nitrogensports.eu★

Quote from: bbeesley on July 25, 2014, 11:26:40 PM

I had a prob with Gawminers in the past and got quite concerned when my ticket wasn't responded to right away. They were slow to respond - about 12 hours - but when they did, they made it right

I've had a decent experience with them, they just aren't the fastest in responding.

I think if your only concern was lack of instant reply from them it can be accepted in my opinion. If they were unable to help you or ignore your ticket it would be disqualifying for them. There will be problems with any kind of miner I suppose the only difference is how companies handle these problems.

bbeesley

full member

Activity: 121

Merit: 100

I had a prob with Gawminers in the past and got quite concerned when my ticket wasn't responded to right away. They were slow to respond - about 12 hours - but when they did, they made it right

I've had a decent experience with them, they just aren't the fastest in responding.

forsakenpnut

full member

Activity: 126

Merit: 100

Any update on the ticket?

Hazir

legendary

Activity: 1596

Merit: 1005

★Nitrogensports.eu★

Quote from: thevinci on July 25, 2014, 09:30:26 PM

The machine doesn't work.

I've already called, sent emails, wrote a ticket. If it is going to continue like this, I don't want to get store credit or do business with these folks.

I want to buy from them their new miner Vaultbreaker, but after reading your story I will stop and watch situation here. Are you sure their customer service is unhelpful? It says "WE DO REFUNDS" all over their site after all.

x8008

full member

Activity: 154

Merit: 100

that is just fucked up of gaw! I have heard and keep hearing nightmares about them..

kingscrown

hero member

Activity: 672

Merit: 500

http://fuk.io - check it out!

Quote from: thevinci on July 25, 2014, 09:30:26 PM

The machine doesn't work.

I've already called, sent emails, wrote a ticket. If it is going to continue like this, I don't want to get store credit or do business with these folks.

oh okay. sorry to hear!
try to write on hashtrader.com maybe so public sees it.

i had 0 issues with them and got a few miners, so hard for me to say. but i also may have unusual treating as i have some community behind mysel

thevinci

newbie

Activity: 47

Merit: 0

The machine doesn't work.

I've already called, sent emails, wrote a ticket. If it is going to continue like this, I don't want to get store credit or do business with these folks.

kingscrown

hero member

Activity: 672

Merit: 500

http://fuk.io - check it out!

try to not get full refund if the machien works but ie some store credit.
i know u may not like it but... it will eb way easier to get!

thevinci

newbie

Activity: 47

Merit: 0

It doesn't work at all. Machine starts and keeps resetting. It never hashes and never list a hash rate. Power supply has green light but I think it is the power supply. But the condition I got it in is really bad. The top is dented in. A capacitor fell out. Some dead bugs and really bad dust is covering it.

UPDATE: I reached out to Amber and let see what happens.

thevinci

newbie

Activity: 47

Merit: 0

Did you see the pics attached at the top? Do you want more pictures of the box itself as well?

I'm working on a chargeback now.

Justin00

legendary

Activity: 910

Merit: 1000

★YoBit.Net★ 350+ Coins Exchange & Dice

Post up pics of the cardboard box and the actual miner with the pieces falling off.
I believe you, but others without the pictures. Plus it will make a nice warning to others.

Topic: GAWMiners - WARNING customer service and damaged/used products (Read 2216 times)