I've been dealing with their crap for the last month.
I ordered a Gridseed blade for around $800 and waited 3 weeks and then submitted a ticket. A week later they find out they didn't even drop ship it to me. I got a refund and then attempted to buy their Gawminer Falcon. Shipping date was suppose to be 2nd of July. Didn't leave their place till the 8th and didn't get it until the 16th. By this time they HALVED the price of the falcon so i could have bought TWO for the price I paid and the half price ones were ready to ship same day...
Since then, I've submitted tickets and called numerous times. It's about a 1 in 6 chance I get through to some one. I wasn't finished with a previous ticket, and they've closed it and deleted it. I can't even see it under "closed tickets" on their help page.
Now I have to call them again and find out what the hell is going on. I asked for a store credit so I can buy a second falcon since they drastically cut the cost of a product before I even received the one I purchased. I wasn't even asking for a refund.
I'm not buying through them again
Hi, I hate to hear that you are experiencing so many troubles. If you would like to send me your information I can take a look for you!
You can send me your ticket number at
[email protected] or a private message through hashtrader.com
Got through after the 4th call today. Worked out a store credit so I can purchase a second Falcon.
Still lost money on the purchase but better than losing it all or going with refund and being stuck without mining equipment for another month.
Gaw's pricing structure with drastic drops on equipment does not incentivize purchasing early. I paid $1900 on June 30th for one Falcon and now they're going for $700...about 4 days ago it was $900.
ALSO, for anyone purchasing, take screen shots of your product description page. They keep deleting the pages so I could not quote the page when I thought I was missing something from my order.
We offer free shipping for US orders that are over $300. Thank you for asking! 
