Be aware! Do not fall into scam, folks!
Discussion on filing law suit and other measures in reddit:
https://www.reddit.com/r/GenesisMining/comments/8bwl8b/its_probably_time_to_start_organising_a_lawyer_to/
Sometimes this makes you really wonder if they have liquidity problems and aren't able to pay out customer profits as a result.
Seems very plausible to me, otherwise they wouldn't have so many cases of people not receiving their payouts for weeks or even months on end. That's completely unacceptable.
Genesis Mining is a no go for me for sure. It has never been of interest to me because of the fact that their affiliate marketing scheme essentially means that people are encouraged to give biased reviews about how profitable their investments are. In reality, you'll be lucky to even break even in a crypto bull market. On top of that, you need to deal with payout issues, when you don't have a high chance of getting your initial investment back in the first place. Definitely avoid.
I don't think you have a choice, really. You just have to be patient until they finally respond to you.