Has anyone got a reply to a support ticket on poloniex? - page 2.

maiiyeuvo

full member

Activity: 292

Merit: 100

Bcnex - The Ultimate Blockchain Trading Platform

Quote from: DHIYA023 on December 20, 2017, 12:12:25 AM

Same issue here also. Opened a ticket 7days ago
Profile verification showing pending status.
No reply yet.
Wondering if the people who are getting their issues resolved (if any) simply don't bother to tell us Huh

how did you get your profile verifcation to showing pending status?
Mine does not show anything just after I complete the verification it says completed and on my profile still legacy... nothing about pending status. Also says my verification failed but I have done everything right..

Hueristic

legendary

Activity: 3836

Merit: 4969

Doomed to see the future and unable to prevent it

They are closing all legacy accounts.

nomak23

newbie

Activity: 27

Merit: 0

Unbelievable, but I got my lost BTS back yesterday. After 4 month of waiting! Never ever Polo.

DHIYA023

newbie

Activity: 2

Merit: 0

Same issue here also. Opened a ticket 7days ago
Profile verification showing pending status.
No reply yet.
Wondering if the people who are getting their issues resolved (if any) simply don't bother to tell us Huh

Hueristic

legendary

Activity: 3836

Merit: 4969

Doomed to see the future and unable to prevent it

Quote from: Hueristic on August 22, 2017, 11:39:05 AM

Still nothing but a support staff I spoke to on IRC said it had been set to the admins as thats the only ones that can check on my issue. It was not deposit or withdrawal related.

Not only did they lie to me but I went and looked at the support tickets a month or so after they were supposed to kick the tiket up to an admin as the regular guys don't have access to the code that was screwing me over and lo and behold my tickets had all been marked as SOLVED and closed without even any notification sent to me. So fuck those shady cocksuckers. I'll no longer defend them they have gone full on scam and it looks like they are selectively not allowing btc withdrawals, probably those that they think can't goto the cops.

Bit.Rich

newbie

Activity: 38

Merit: 0

Quote from: panjay on November 25, 2017, 03:29:13 AM

Quote from: Bit.Rich on November 23, 2017, 04:18:59 PM

Quote from: panjay on November 23, 2017, 11:32:07 AM

Oh did you mean some auto-generated one? or some reply that solves your problem?

Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?

I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc

My problem is a deposit that wasn't credited properly for some reason, I sent xlm with the correct memo number for my amount and normally it just works but not this time unfortunately....
Hopefully support can credit it manually if the automated system isn't working but time is money in crypto....

When last time support reply to your ticket? If your ticket status " being handed to agent xxx" all you need to do is wait.
and are your tx recorded on the chain? If yes then you will be fine, you just need to forget it like what I do. Hopefully, your deposit will get credited under 3 month unlike me.

thanks anyway but thats not very reassuring with $70,000 at stake ........
there is no way it should take a half or a quarter of a year to check a tx and credit someones account

panjay

sr. member

Activity: 1079

Merit: 352

Quote from: Bit.Rich on November 23, 2017, 04:18:59 PM

Quote from: panjay on November 23, 2017, 11:32:07 AM

Oh did you mean some auto-generated one? or some reply that solves your problem?

Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?

I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc

My problem is a deposit that wasn't credited properly for some reason, I sent xlm with the correct memo number for my amount and normally it just works but not this time unfortunately....
Hopefully support can credit it manually if the automated system isn't working but time is money in crypto....

When last time support reply to your ticket? If your ticket status " being handed to agent xxx" all you need to do is wait.
and are your tx recorded on the chain? If yes then you will be fine, you just need to forget it like what I do. Hopefully, your deposit will get credited under 3 month unlike me.

nomak23

newbie

Activity: 27

Merit: 0

Quote from: Bit.Rich on November 23, 2017, 04:15:38 PM

Quote from: nomak23 on November 23, 2017, 12:48:04 PM

I'm waiting since 3 month for a reply. I guess my money is gone.

Was it a large amount?

5000 BitShares. Not so much, but anyway.
I will never ever made a trade their again.

Bit.Rich

newbie

Activity: 38

Merit: 0

Quote from: panjay on November 23, 2017, 11:32:07 AM

Oh did you mean some auto-generated one? or some reply that solves your problem?

Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?

I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc

My problem is a deposit that wasn't credited properly for some reason, I sent xlm with the correct memo number for my amount and normally it just works but not this time unfortunately....
Hopefully support can credit it manually if the automated system isn't working but time is money in crypto....

Bit.Rich

newbie

Activity: 38

Merit: 0

Quote from: nomak23 on November 23, 2017, 12:48:04 PM

I'm waiting since 3 month for a reply. I guess my money is gone.

Was it a large amount?

nomak23

newbie

Activity: 27

Merit: 0

I'm waiting since 3 month for a reply. I guess my money is gone.

panjay

sr. member

Activity: 1079

Merit: 352

Oh did you mean some auto-generated one? or some reply that solves your problem?

Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?

I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc

sazon84

full member

Activity: 336

Merit: 100

Support in exchange poloniex for a very long time responding. A month or more. Me only 2 times luck and they responded within the day. On bittrex do it faster (during the day)

Bit.Rich

newbie

Activity: 38

Merit: 0

I sent $60k there and it didn't credit to my account... Still waiting and hopefully someone can process my support ticket before 2017 is over

entebah

full member

Activity: 1489

Merit: 150

Very worried about poloniex, after troll box missing many problems that arise. some traders have left it. it is the right step when you begin to lose patience and lose a lot of time.

patrickmh

sr. member

Activity: 336

Merit: 250

Super Smash Bros. Ultimate Available Now!

No I haven't received any reply from support team of Poloniex as I created new account there and submitted all the relevant documents for verification and its still showing me pending verification and even no response from the support team..it really sucks.

nomak23

newbie

Activity: 27

Merit: 0

I'm waiting since 6 weeks for a reply to my support ticket. They lost 5000 BitShares on a cancelled transaction. We should report them to the authorities, because it's obvious that they are either bankrupt or thieves.

I'm warning you. Move your coins away from there.

carlfebz2

hero member

Activity: 2926

Merit: 722

DGbet.fun - Crypto Sportsbook

Quote from: speakoo on September 03, 2017, 12:39:41 AM

Quote from: LazyJones on September 02, 2017, 01:55:45 PM

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

I have the same situation with you , still haven't got any response. Fortunately , I nearly have nothing in that account. Now I trade on bittrex instead.

Its quiet alarming already that people didn't have any feedback regarding if poloniex did already replied to them.This is already 3 months old thread correct me if I'm wrong and the issues are still the same after all this time.Im a trader on poloniex but I haven't experience such issues the same on other users.Hope that it would be resolved soon.

speakoo

full member

Activity: 224

Merit: 113

Quote from: LazyJones on September 02, 2017, 01:55:45 PM

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

I have the same situation with you , still haven't got any response. Fortunately , I nearly have nothing in that account. Now I trade on bittrex instead.

LazyJones

member

Activity: 62

Merit: 10

I do electrical.

Any recent responses from poloniex to anybody on this board?
My account has been frozen for almost 2 months straight(by accident, sigh) with exactly zero response?
Has anybody received any responses at all?

Topic: Has anyone got a reply to a support ticket on poloniex? - page 2. (Read 2385 times)