But, the short version of the story of VMC so far has been BFL with 10% worse luck. (If you're capable of taking an objective view of BFL, and know how "near" things were.)
This has been slightly compounded by the fact that we've previously had no core technical team of our own so 3rd party expertise had to be brung in, which was another thing that could go wrong of course.
At the moment I think we're experiencing demand/volume issues on the customer service side.
I was as surprised as anyone when we bought in the HF designed stuff, can only assume HF has severe cashflow and credit issues, if we can by the chips off them and the board designs and rent their 3rd party facility for assembly.
Bad luck? That's why bfl, vmc, hashfast, and cointerra all suck? Luck doesn't explain why they treat their customers like dirt either.