I made a post right now asking myself why they stopped posting on twitter and now I understand the reason, these guys are having serious financial problems and probably will close their cloud mining, I say that because they have been doing a lot of promotions in the last months and increased the minimum value of withdrawals. it seemed that they were doing this to have new investors and at the same time prevented investors from being able to withdraw their money. doing this they wanted to accumulate enough balance to be able to make payments for a while, but the decline of the bitcoin price came to destroy his plans. This is my theory, I have no evidence.
is very sad
They've posted a big article earlier today answering all questions. Basically they are saying that they have been operating on the same conditions without any changes to the contracts. But with the current BTC price and difficulty, mining still remains unprofitable. So cryptocurrency continues to be mined but in the conditions of mining unprofitability.
I think no one cares already, people mostly want to receive their refunds and forget about them. Cloud mining turned out to be pain in the ass. Hashflare, genesis, all of them. That's good though that they've showed up saying sth, hope we have a real chance to get our money.