even tho your order confirm on the blockchain more than 300 confirmations it still shows pending on their site, and in few days it goes timeout, but they got the money and it's in their wallet, still you wont get your contract.
They do not answer support requests, they don't care.
another scam was done and finished, if you wanna cry here about your BTC use this thread.
Their facebook page is active (based on Hashflare FB account's activity) but as expected, it was full of complaints and negative feedback.
Ask if why tickets are not being answered, they responded: Please note, that due to the emerging issues, the support queue currently has over 20,000 tickets. Our customer support team will reply to and handle every single request, though the response time may reach over 14 days in some cases.
People should wake up. Rising numbers of tickets means continous problem are being added everyday.