Well it look like I already had the card in my possession for a week! The card is send in a blank enveloppe. And nothing about Xapo is mentioned in the letter attached. It tells you to activate it at mychoicecorporate.com. The card looks black and as a "company text" just had debit card.
It seems Xapo took the easy route, that company just makes creditcards for private (personal) and companies in volume.
In the letter it tells you to activate it on that website, why not Xapo? There is no way whatsoever when you receive it that you know it's the Xapo card, it looks like you've just received a debit card, I even wondered where it came from because I didn't order anything like that (except Xapo of course).
The card activation process does NOT work, they have system issues at mychoicecorporate.com, i've contacted support and the answer was: "We are working on it, we have problems with our systems on multiple levels, we have no estimate when it will be solved".
After this I contacted Xapo when I would receive my card, because it's been 25 days. They told me that I would receive a blank letter, with a unbranded creditcard, black color, visa, and my name already on it. So that is how I found out that it's actually the Xapo card.
I told support about the activation problem, their response was: "You don't have to activate the card, you already did so and set your pin in our Xapo app.", after which I tried paying with the card and it got rejected, obviously it has to be activated, as said in the letter and even
on the card[b/].
Your whole card management will be done on another companies website, not Xapo.
I must say if it works it is all fine but:
- The card should be branded with the Xapo logo
- The letter should clearly state that it is the Xapo card
- Personal letter from Xapo how to activate, and how this card works with the mychoicecorporate.com online account management vs. Xapo app
- Xapo support reply is fast, that is one thing, until it gets complicated and they seem not informed about the Xapo card
Again for the people interested, i'll keep you posted with how things will go from here, I hope my post helps other people through this strange and unclear process.