I've got a very similar situation here as well, except I did get an email notification.
For those that contacted coinbase support, how long did it take for them to respond? It has been 2 days since I've sent my email to them and I haven't heard anything back.
Olaf are you still around? I'm unable to send a message to you directly as my account doesn't allow it yet.
Here is how my transaction looks like: https://i.imgur.com/SCk33ii.jpg
I am starting to get worried.
Topic: Help! BTC disappeared from my Coinbase account. What can I do? (Read 4684 times)
:)Thank You Coinbase and especially Olaf for helping me get the bitcoin back, plus a little bit extra! They are the best!
Guys, why are you using online wallets? You're risking of site owner's scam, risking site owner didn't do a backup etc etc
An exeption is blockchain.info which keeps keys on your hardrive. It means that you are responsible for safety of your account.
Would you trust someone with heavy duty wallet packed with tons of BTC? No? So treat your small amount of BTC the same to be safe.
An exeption is blockchain.info which keeps keys on your hardrive. It means that you are responsible for safety of your account.
Would you trust someone with heavy duty wallet packed with tons of BTC? No? So treat your small amount of BTC the same to be safe.
Alright I just sent a message to Olaf
Same Here I sold some last friday, they took the bit coin out of my account, and then took the transaction record out of my account, and it is almost a week and no deposit into my account, and no response from coin base? not even a real person, only auto responders!
Olaf from Coinbase here.
Shoot me an email at support [at] coinbase.com and I'll take a look at your account. Apologies for the trouble!
Shoot me an email at support [at] coinbase.com and I'll take a look at your account. Apologies for the trouble!
Something like this is happening to me now. I have missing bitcoins and transactions, and paper wallets I downloaded not working! I am still confident everything will be cleared up soon, but right now I don't even have access to any bit coins so it is very strange!
As my final update, I'm happy to report I got my BTC back.
They sent me 7.25 BTC to replace the lost 7.13310828 BTC.
Excellent customer service. I just wish something like this had never happened in the first place.
Hopefully DanzoFriend is being taken care of accordingly as well.
They sent me 7.25 BTC to replace the lost 7.13310828 BTC.
Excellent customer service. I just wish something like this had never happened in the first place.
Hopefully DanzoFriend is being taken care of accordingly as well.
They sent me the same email that you did, and yes they credited my account with the full amount plus a little extra like they did for you too.
God damn that was scary.
I had an issue with Coinbase a while back but they were quick to take care of it and did so to my satisfaction.
As my final update, I'm happy to report I got my BTC back.
They sent me 7.25 BTC to replace the lost 7.13310828 BTC.
Excellent customer service. I just wish something like this had never happened in the first place.
Hopefully DanzoFriend is being taken care of accordingly as well.
They sent me 7.25 BTC to replace the lost 7.13310828 BTC.
Excellent customer service. I just wish something like this had never happened in the first place.
Hopefully DanzoFriend is being taken care of accordingly as well.
I have still not received any of my "lost" BTC back, but at least Coinbase has reached out to me. This is the email they sent.
"I'm very sorry for the trouble! I've examined this and it appears to be a software bug - we can guarantee that you will get your bitcoin back in full. I have a couple quick questions that will help us figure out how this happened. First, I'm wondering where the incoming transaction of 7.13310828 bitcoin was sent from. Also, I noticed you used this bitcoin address over time to send multiple transactions. Do you remember how you originally generated it? (through the web app, mobile app, etc). Or if you saved the public address anywhere? Not that this should matter, but may provide a clue to help us track it down. Thank you so much for helping us while we fix this error - again, my apologies for any undue stress this may have caused you!"
So they promise I'll get them back. Now I just wait...
"I'm very sorry for the trouble! I've examined this and it appears to be a software bug - we can guarantee that you will get your bitcoin back in full. I have a couple quick questions that will help us figure out how this happened. First, I'm wondering where the incoming transaction of 7.13310828 bitcoin was sent from. Also, I noticed you used this bitcoin address over time to send multiple transactions. Do you remember how you originally generated it? (through the web app, mobile app, etc). Or if you saved the public address anywhere? Not that this should matter, but may provide a clue to help us track it down. Thank you so much for helping us while we fix this error - again, my apologies for any undue stress this may have caused you!"
So they promise I'll get them back. Now I just wait...
I'm not sure if this is true or if we are in the same boat, but I saw this posted in another thread about missing coins
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
I was beginning to think it's a software flaw since the transaction details were the same for our accounts. 10.399 bitcoins of mine disappeared too. I had two factor authentication on as well. They were sent to an external account even before the receipt of the coins had switch from pending to complete. Here's a screen shot,
http://postimg.org/image/i5tojn2wt/full/
http://postimg.org/image/i5tojn2wt/full/
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
Quote
We've now discovered that this is a software bug, and that your bitcoin was not stolen. However, we're still trying to figure out how this happened. Thanks for bearing with us while we figure this out!
I'm amazed this could happen. Although, every time I login, I see the word "beta" next to the Coinbase logo. Still, it's no excuse. A bank doesn't "lose" your Monday.
So much trust has been lost here. They had better make this better by Monday.
Until I get the ok signal from Coinbase I'm still worried, but this does give me a glimmer of hope.
---
Stephen Gornick, I wanted to thank you for your help here. Your expertise helped me understand this situation a lot more, and even though you didn't have to you helped. Thank you!
I'm not sure if this is true or if we are in the same boat, but I saw this posted in another thread about missing coins
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
I was beginning to think it's a software flaw since the transaction details were the same for our accounts. 10.399 bitcoins of mine disappeared too. I had two factor authentication on as well. They were sent to an external account even before the receipt of the coins had switch from pending to complete. Here's a screen shot,
http://postimg.org/image/i5tojn2wt/full/
http://postimg.org/image/i5tojn2wt/full/
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
Quote
We've now discovered that this is a software bug, and that your bitcoin was not stolen. However, we're still trying to figure out how this happened. Thanks for bearing with us while we figure this out!
I'm amazed this could happen. Although, every time I login, I see the word "beta" next to the Coinbase logo. Still, it's no excuse. A bank doesn't "lose" your Monday.
So much trust has been lost here. They had better make this better by Monday.
I'm not sure if this is true or if we are in the same boat, but I saw this posted in another thread about missing coins
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
10.399 bitcoins of mine disappeared too. I had two factor authentication on as well. They were sent to an external account even before the receipt of the coins had switch from pending to complete. Here's a screen shot,
http://postimg.org/image/i5tojn2wt/full/
http://postimg.org/image/i5tojn2wt/full/
This is exactly what happened to me. I have been able to hear back from Coinbase and they have been extremely helpful, here is the latest news I received:
Quote
We've now discovered that this is a software bug, and that your bitcoin was not stolen. However, we're still trying to figure out how this happened. Thanks for bearing with us while we figure this out!
Here's what the transaction page says now. Same thing it said since the transaction went through:
http://d.pictureupload.us/67790295351c673a941187.jpg
http://d.pictureupload.us/67790295351c673a941187.jpg
This is all very, very strange because when a payment is sent from Coinbase it gets sent as a single transaction. But that 10.399 BTC spend transaction was combined with other UTXOs in a transaction.
I'm stumped as if this was something like your account and 2FA being compromised then it would simply show as a 10.399 BTC spend transaction by itself. Since Coinbase doesn't give out private keys there's no way for a thief to create a transaction that looks like a "You sent Bitcoins to an external account" 10.399 BTC withdrawal in the Coinbase Transactions history but at the same time have a transaction combined with other inputs at the blockchain transaction level. (Unless, again, this was a private key that you imported but I don't know how Coinbase handles importing of paper wallets / private keys).
Can you confirm that this address was NOT a paper wallet/private key that you imported?
I have never imported any paper addresses. Only used the ones supplied randomly by Coinbase.
We are in the same boat, and it sucks.
Here's what the transaction page says now. Same thing it said since the transaction went through:
http://d.pictureupload.us/67790295351c673a941187.jpg
http://d.pictureupload.us/67790295351c673a941187.jpg
This is all very, very strange because when a payment is sent from Coinbase it gets sent as a single transaction. But that 10.399 BTC spend transaction was combined with other UTXOs in a transaction.
I'm stumped as if this was something like your account and 2FA being compromised then it would simply show as a 10.399 BTC spend transaction by itself. Since Coinbase doesn't give out private keys there's no way for a thief to create a transaction that looks like a "You sent Bitcoins to an external account" 10.399 BTC withdrawal in the Coinbase Transactions history but at the same time have a transaction combined with other inputs at the blockchain transaction level. (Unless, again, this was a private key that you imported but I don't know how Coinbase handles importing of paper wallets / private keys).
Can you confirm that this address was NOT a paper wallet/private key that you imported?
I've never had a paper wallet, and am not sure what a private key is. I've never imported anything into Coinbase at all.
In a related side note I checked the API Key Access ,but that is disabled and I've never enabled it. It also says no applications have been granted access.
Here's what the transaction page says now. Same thing it said since the transaction went through:
http://d.pictureupload.us/67790295351c673a941187.jpg
http://d.pictureupload.us/67790295351c673a941187.jpg
This is all very, very strange because when a payment is sent from Coinbase it gets sent as a single transaction. But that 10.399 BTC spend transaction was combined with other UTXOs in a transaction.
I'm stumped as if this was something like your account and 2FA being compromised then it would simply show as a 10.399 BTC spend transaction by itself. Since Coinbase doesn't give out private keys there's no way for a thief to create a transaction that looks like a "You sent Bitcoins to an external account" 10.399 BTC withdrawal in the Coinbase Transactions history but at the same time have a transaction combined with other inputs at the blockchain transaction level. (Unless, again, this was a private key that you imported but I don't know how Coinbase handles importing of paper wallets / private keys so maybe even doing that wouldn't even have been able to have caused this type of outcome).
Can you confirm that this address was NOT a paper wallet/private key that you imported?
I would post a pic of my transaction details, but it is literally the same as the pic posted by DanzoFriend. Same hash, same date and time, same amounts and output addresses down at the bottom of the screen, same block. No difference. None!
You mentioned that you had received "a little over 7 BTC". There's a UTXO for 7.13310828 BTC. Is that the transaction you are saying you received and then has since been spent?
- https://blockchain.info/tx/6813be2f7feb3cc45beefed6fcae8c62aeac7fe23c0613731c6557abe6e4438d?show_adv=true
If so, have you ever imported a paper wallet? Specifically, 1AGbAJVqMsGgV5TovrVK4s8vFYkF8C5RUH?
[Edit: I'm not sure how Coinbase treats imported Bitcoin addresses ... it might sweep funds from a paper wallet to another address in your Coinbase wallet.]
I don't have any other accounts with Coinbase, and my balance reflects the loss of those coins.
I have emailed them but they have not responded.
Here's what the transaction page says now. Same thing it said since the transaction went through:
http://d.pictureupload.us/67790295351c673a941187.jpg
Here is the list of addresses:
http://d.pictureupload.us/200967117751c674e180a8d.jpg
If it helps at all; here is the receipt of the coins to compare to
http://d.pictureupload.us/67788747651c673fa7339b.jpg
http://d.pictureupload.us/67790295351c673a941187.jpg
Here is the list of addresses:
http://d.pictureupload.us/200967117751c674e180a8d.jpg
If it helps at all; here is the receipt of the coins to compare to
http://d.pictureupload.us/67788747651c673fa7339b.jpg
but the status said something like "Just a minute until confirmed". It did clearly say the receipt of the coins was pending when to order to send them to another account was also pending. I never saw my account balance above 0.
What does Coinbase show for the transaction status now?
- https://coinbase.com/transactions
[Edit: The list of addresses in your Coinbase E-Wallet is available from:
- https://coinbase.com/addresses ]
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