Ya, you're not going to have any luck. BFL owes me $30,000. They stopped responding to the BBB regarding my complaint, and I had to get the FTC involved and the AG's of both states (mine and theirs) . Still a work in progress, and no money. They tried shipping a rig anyways, and I sent it right back.
Good luck, don't get your hopes up.
Topic: Help contacting Butterfly Labs - page 2. (Read 2727 times)
I would file a charge back. I've noticed people reporting that after filing a charge back their units shipping right away. One year delay is a long time in the bitcoin world.
BFL customer support is bad.
BFL customer support is bad.
I ordered mine in March and I got it today.
I did ask for a refund on the fifth week of no response but my primary desire is for any response. I didn't know that other people also have the same problem.
My gut instinct is that someone called their credit card company and charged back their purchase and BFL accidentally marked my account by accident....
My gut instinct is that someone called their credit card company and charged back their purchase and BFL accidentally marked my account by accident....
Do you need to send in a trade-in?
If you send them an email asking where you order is, they will place your order at the back of the que.
No, I'm not kidding.
No, I'm not kidding.
That's bullshit.
Yes it is bullshit, because it's a false statement.
If you send them an email asking where you order is, they will place your order at the back of the que.
No, I'm not kidding.
No, I'm not kidding.
That's bullshit.
They are very slow in responding to emails, but they do respond................................eventually.
I should say a week or two waiting time usually, but I imagine sometimes emails get lost, it happened to me too.
Anyway, is not quite a customer support to be happy about.
I should say a week or two waiting time usually, but I imagine sometimes emails get lost, it happened to me too.
Anyway, is not quite a customer support to be happy about.
Thanks for your feedback guys.
I did ask for a refund on the fifth week of no response but my primary desire is for any response. I didn't know that other people also have the same problem.
My gut instinct is that someone called their credit card company and charged back their purchase and BFL accidentally marked my account by accident....
My gut instinct is that someone called their credit card company and charged back their purchase and BFL accidentally marked my account by accident....
I ran into the same problem to be honest. I tried to contact them and I haven't heard a word...try calling them?
It's been a frustrating few months...so I started cloud mining and it's been fun!
It's been a frustrating few months...so I started cloud mining and it's been fun!
Well there aren't any good ways, but if you ask for refund etc. you will get your email blacklisted.
If you send them an email asking where you order is, they will place your order at the back of the que.
No, I'm not kidding.
No, I'm not kidding.
Hey
If anyone here knows someone at BFL or any method of getting in contact with them i'm trying to get an update on my order (10193).
It was for a Single SC placed in oct 2012 and I noticed that orders after my purchase have already shipped. One day my order status changed to 'On Hold' and I have come to understand that means they aren't shipping it.
I have sent emails and left voice messages from Sept 18, when I realized my order was missed but haven't been able to get through or a response. The phone line message box was actually full. Last week I posted on their support forum a couple of times but it looks like they block any new posts. I private messaged a person on the forum answering other people with similar issues but so far no response.
I did not charge back the order but I have no clue on what is the issue with my account.
Any help would be appreciated.
Thanks
Jon
If anyone here knows someone at BFL or any method of getting in contact with them i'm trying to get an update on my order (10193).
It was for a Single SC placed in oct 2012 and I noticed that orders after my purchase have already shipped. One day my order status changed to 'On Hold' and I have come to understand that means they aren't shipping it.
I have sent emails and left voice messages from Sept 18, when I realized my order was missed but haven't been able to get through or a response. The phone line message box was actually full. Last week I posted on their support forum a couple of times but it looks like they block any new posts. I private messaged a person on the forum answering other people with similar issues but so far no response.
I did not charge back the order but I have no clue on what is the issue with my account.
Any help would be appreciated.
Thanks
Jon
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