Help! Deposited yesterday and still nothing in wallet

Stephen Gornick

legendary

Activity: 2506

Merit: 1010

Quote from: Slit on March 06, 2013, 04:39:04 PM

I'm
So pissed off the mtgox account I told them
To send to was one number off!!!!!! Sad

is there anyway to fix this or did
Someone else get my money I feel retarded

This is not the first time a BitInstant customer has done this. Unfortunately Mt. Gox account numbers don't have a checksum or some other method of preventing this. Mt. Gox and BitInstant could easily implement some method to protect against this from happening in the future but that is not in place today.

Previously I've seen where BitInstant has contacted Mt. Gox and the funds were eventually recovered but I don't know how long that takes or the likelihood of that appeal ending up being successful (funds transferred to intended account).

Slit

newbie

Activity: 22

Merit: 0

I'm
So pissed off the mtgox account I told them
To send to was one number off!!!!!! Sad

is there anyway to fix this or did
Someone else get my money I feel retarded

Stephen Gornick

legendary

Activity: 2506

Merit: 1010

Quote from: Slit on March 06, 2013, 01:46:28 PM

I'm not a newbie alright I've done this ten times with no problem I'm fully aware of that forum,

Ya, but they monitor that thread and probably are unaware of this one. So if your problem is not yet resolved and you haven't done so already consider posting your inquiry there:

Official BitInstant Support Thread (Active Customer Support)
- https://bitcointalksearch.org/topic/official-newbie-bitinstant-support-thread-active-customer-support-128314

hpark4

newbie

Activity: 22

Merit: 0

Give them time to respond to a support ticket. E-mail them and make sure you keep around your receipt to your zipzap deposit.

dancupid

hero member

Activity: 955

Merit: 1002

You need to contact bitinstant - this forum is not bitinstant - it's just a forum for people interested in bitcoin; we do not all work for bitinstant.
Contact bitinstant - they are the company you used.
We are just random people on the internet who can't help you, since we have nothing to do with bitinstant.
Ask bitinstant directly through their customer service - they'll help you get your methanphatimazaipehanitiapazone.

Aahzman

hero member

Activity: 602

Merit: 500

Your *what* is itchy?

Quote from: Slit on March 06, 2013, 01:46:28 PM

Hey aahzman I'm not a newbie alright I've done this ten times with no problem I'm fully aware of that forum, just disnt see a need to make an account here.. My order was was some correctly and I still don't have the cash in my wallet that I then then around to buy coins. Any real help would be lovely. Does this place have a live chat?

Easy there, Sport. Just tryin' to help... no post count, posting bitinstant-related complaint in the newbie forum, the natural inference there would be "newbie". Nothin' personal, Chief.

bitcointalk.org isn't bitinstant, so apart from emailing/calling bitinstant's support venues, or using the aforementioned forum that you were apparently aware of, what more help did you anticipate the bitcoin community at large would be able to provide?

Blazr

hero member

Activity: 882

Merit: 1006

Best thing to do is email them, most of the time its instant but occasionally there can be delays.

RageCores

newbie

Activity: 22

Merit: 0

Yeah, I posted this until they can get their act together.

shkiser

sr. member

Activity: 350

Merit: 250

try contacting them via email. Your like the 200th person to post this in the last cpl weeks. I too am waiting on a $500 refund. Heres some email contacts for ya. Best of luck..

Rachel <[email protected]>;
Claire Roberts <[email protected]>;
Gareth Nelson <[email protected]>;
These are the only support members I could get to respond.

RageCores

newbie

Activity: 22

Merit: 0

Wow.. Looks like they are having major issues...

Slit

newbie

Activity: 22

Merit: 0

Hey aahzman I'm not a newbie alright I've done this ten times with no problem I'm fully aware of that forum, just disnt see a need to make an account here.. My order was was some correctly and I still don't have the cash in my wallet that I then then around to buy coins. Any real help would be lovely. Does this place have a live chat?

Aahzman

hero member

Activity: 602

Merit: 500

Your *what* is itchy?

https://bitcointalksearch.org/topic/official-newbie-bitinstant-support-thread-active-customer-support-128314

bitinstant support thread. right here in the newbies board.

Slit

newbie

Activity: 22

Merit: 0

Sorry guys I did cash deposit at Walmart from ZipZap to go through bitinstant and go from there to
My wallet at mt gox.
Never has this problem before

Blazr

hero member

Activity: 882

Merit: 1006

What company did you buy your Bitcoins from?

RodeoX

legendary

Activity: 3066

Merit: 1147

The revolution will be monetized!

Quote from: Oldsport on March 06, 2013, 01:24:20 PM

Quote from: Slit on March 06, 2013, 01:22:50 PM

I've made many deposits and it showed money in my account instantly but now it's been an entire day and nothing! I can't find any live chat just these forums so please help.

Reference: 91217555

Please help

Name of site/wallet?

Yes. remember bitcoin is not a company. If this is in reference to some kind of account other than the bitcoin client, you will have to let us know.

Oldsport

full member

Activity: 252

Merit: 100

Quote from: Slit on March 06, 2013, 01:22:50 PM

I've made many deposits and it showed money in my account instantly but now it's been an entire day and nothing! I can't find any live chat just these forums so please help.

Reference: 91217555

Please help

Name of site/wallet?

Slit

newbie

Activity: 22

Merit: 0

I've made many deposits and it showed money in my account instantly but now it's been an entire day and nothing! I can't find any live chat just these forums so please help.

Reference: 91217555

Please help

Topic: Help! Deposited yesterday and still nothing in wallet (Read 650 times)