Topic: Hi community I hope give me some ideas about this problem I have in CLOUDBET (Read 280 times)

Did you deposit the 1 BTC they required?

If so, then they should credit the promised points to your account. Otherwise, they should be charged with scamming a user, even if it happened a long time ago.

that's the point. It is from that year that they first asked me to put 1 btc. After I passed the 2.6m then I could get a phone. Then I didn't have any more points and so on... there was always a but and now I have nothing. and they won't give me anything. and the past doesn't matter.

Wow, that's a lot of money. What year is that email from? I've never seen a casino require such a huge deposit just to claim your bonus or points, and then still have a rollover requirement after you deposit. If this picture is legit, I think Cloudbet needs to shed some light on this, as it could be truly alarming.

However if this email was sent in 2014 or 2015, I think this is acceptable.

price history for 2014 and 2015 for 1 btc.

2014 - $936(highest)
2015 - $465 (highest)

https://bitcoinmagazine.com/guides/bitcoin-price-history

This email.is from past.. but you can see they don't tell me my points already are redeemed like they do today...

1 BTC? Wow!! This is not clear at all and  if they don't want you to withdraw  coins they should say that because of the new model your points have been burn off because of the delay from the 2014. Because 2014 till date is not a short period and it is a very long time. And with that amount to deposit and they will still dash you 1 BTC to wage 3x making 6 BTC to be withdrawing is not a good comment from them. Depositing 1 BTC and wage and if you lose them it is gone. And I don't think you will even win such wagering. If the deposit was small amount I would have asked you to deposit it and try the wagering but 1 BTC is a very big amount and I will not advise you to deposit it. Because that looks phishing.

Look this image... they say today in my email... hello we have a new program I can't redeem and they say in 2014 in redeem that points for 0.5 btc in 2014..look the images I upload..I have that points in 2017 too!! So why they don't removed?? If I get in 2014. Why in my emails they say this to me?? Alwas was deposited deposited and you redeem!! And nke is you lost all because new program exist. But before never exist a program for that reason I never redeem!! Over the years never never!! Now tell me I received in 2014!! All life!!

I think from what he said he wanted to redeem the points but CloudBet didn't allow him to do that. And my points was if really he had met all the criteria to redeem the points then why didn't they allow him to redeem and that is where I am seeing some kind of fraudulent activities from CloudBet. If a gambler is participating in your casino and be a free bet or paid bet and if the person meets up all the requirements then you have to allow the person to withdraw the wins and don't to framing stories and finally because of their he left the points there and did play like before again in the past years and new model was introduced and his points were burn off to 0. The points were 2.0 and he wanted to withdraw but they said he had to complete it to 2.6 and he did yet they didn't so whose fault was that?

Hello I don't forget to redeem they don't have a program for customer redeem that point. So they offe rme via email. Later when I don't received years later I continues with the point and they still with no program for redeem. When program started my points dissappear. I still in email asking and they tell me is a new program but never give me anything. Now answer me today I already exchange that in 2014 . But how is possible when 2015 offer me a phone? When 2022 tell me support chat is a lot of point for loose. When I continues asking emails every year!! And deposited too for don't loose my account. They finally don't give me anything. Just I lost many years for anything. I asked 10 dollars but they say no.. just that point I received in 2014 0.5 btc lol...

If you will read again and understand what’s really going on, you will notice that the screenshot showing 2.6M points in exchange for a phone is an offer made during 2015 which is already expired/ended. Cloudbet doesn’t promised anything but the OP just failed to redeem it in time when the promotion is active.

Normally, I will support this kind of issue easily but the point involved here is acquired during the previous loyalty model that is different to current points format. Maybe cloudbet needs to recalculate the points to compensate this OG player previous wager effort,

Though understanding your text was a bit difficult but gradually understood it. And from the reading of the whole story and if it is true then CloudBet has scammed you because if they had promised your to redeem your points when you have reached 2.6 millions point and finally you reached the 2.6 millions points and they said again in the future and that is where I don't understood clearly. And finally you still reached there yet they refused you to redeem the points. I didn't see anything more than scam here. And if you have not redeemed the points and they are saying have redeemed them then CloudBet is not to be trusted.

Well finding it hard to comprehend your English anyways you already apologise for that before you started,  I think you have made the point already and your claims is that cluodbet denied you withdrawal,  even though you have a point of about 2.6 million,  wait a minute,  what does the point stand for and is it withdrawalable in form of $ and if yes what are the mode of payment,  may be that is why the wanted to have it delivered to you home, just thinking.

But whichever ways, just try to reach out to them so that you won't be played on all the while,  because from your statement it shows that you have being playing on cloudbet for a long time now.

I guess you need to stop chasing your old loyalty points and bonuses and start over again. Like some members here have said about the details of removing the bonus, I think you can't do anything about it; they have the right to do so. Also, if I'm not mistaken since I’m also an old player of Cloudbet, I recently received some bonuses that I can claim daily. I guess you got the same but with  different amount depending on your activity in Cloudbet before. I think that is the reason why you posted this, they have this new bonus features.

Hi all!! I recently get this email from them I can't believe what they say. Hahaha.

Hello Gas7u,

Thank you for contacting Cloudbet support.

In response to your inquiry about the Loyalty Points from 2015, we can confirm that the points you are referring to have already been redeemed. These points were part of the old welcome bonus, and you successfully accumulated the required 800 points back in 2014, which earned you the full BTC 0.5 welcome bonus in accordance with your very first deposit.

We are excited to let you know that you can continue to benefit from our new Loyalty program. Through this program, you can redeem daily rewards by checking your calendar for the countdown until the next reward can be collected. To view your available Cash Rewards, simply click on the Rewards button located at the top right of your account

Just like what we thought.

It's not getting really hope to process this one, because how they handle and react to the case is something like these. Creating a thread is always best one to avoid people is not getting same issue or playing on there before get some issue too.

None activity in their casino social media, so basically they're not gonna care at all. The business service mostly is gonna to died or clossed.

Bad behavior for sure OP, sorry about it but as @Slow Death says above, it's already in ToS. A lot of casinos have it actually and there's not much you can do about it. Legally I guess they're covered but it does make them look like assholes given what you have with them as history.

I personally wouldn't spend too much time over it. If I don't like a service and it doesn't help me after one attempt, I move on. Worse if they mislead me like yours did. Find a casino that respects and appreciates your business. And doesn't make you a fool. It's no secret which ones are like this, you can see the most active gamblers on the forum using them every day

Don't just take it from me because of my Trust Feedback, or my signature campaign. Take it from personal experience and see for yourself

Your experience is a bit disappointing after playing and using their platform for several years, hoping that you would be able to use the points you have accumulated, only to be told that you have no points left. That's so annoying and sad as well actually.

Then you will hear that they will say that the points will not be lost, but you have lost the big points that you have accumulated from them. I hope that somehow they will give you consideration for your issue with CloudBet. Good luck to you.

The explanation of cloudbet support is ridiculous especially the part when the loyalty points accumulated decreases when you are not playing. I mean those accumulated points is resulted by wagering and loyalty which players earned so they don’t have the right to remove it when a players got offline.

They should honor those points since that is earned and not rewarded by the casino without any wager from player.

Also, they should convert those previous points to the current system since it looks like they use the new format to scam all players to remove the benefits that they earned previously.

I think @OP this would answer your question, and it looks like you won't be able to claim the bonus that was previously promised to you. Their support might have changed, as they are just employees, or the support might have made a mistake when they replied. However, if we really use a solid basis, we need to check the TOS, and unfortunately, the rules don't favor your concern.

I hope they'll see this thread and post their side here because what you brought up could affect their reputation in a bad way. Loyalty bonuses, in my opinion, are very valuable to us gamblers as they encourage us to remain loyal, with the expectation that we will be rewarded in the long run.

It's a sad situation and I'm sorry for your situation, but unfortunately it won't do you any good to hire a lawyer because in this case cloudbet.com has the right to change or cancel anything related to bonuses, this is written in their TOS that came into effect. effective in March


source: https://www.cloudbet.com/pt/help/terms

If you had seen this change in their TOS in March, then you would have seen this:


source: https://www.cloudbet.com/pt/help/terms

Unfortunately you have nothing else to do. You should never play at a casino to benefit from a bonus, because in most casinos the bonus is something that is subject to change and cancellation any day the casino wants. And another point is that the support guys are employees who do not have privileged information, but who depend on the success of the casino to receive salaries. In your case, for example, the support guy told you that if you continued playing you could receive your loyalty points, because he probably didn't know if the casino would change anything in relation to loyalty points.

and at the same time he retained you to continue playing because that way he would receive his salary. So it's hard to say whether the support guy acted badly or not, but all the signs that you weren't going to get paid were clear and you ignored them. From the moment they spent 1 year deceiving you, then you should have already stopped playing at this casino because it was clear that they didn't want to give you your loyalty points and today there is no point blaming them anymore because according to their TOS. they are right to cancel anything at their casino regarding bonuses

Well, this is not the case of cheating you with your deposited money, so hiring a lawyer may not be a smart decision, you may only pressure them more to give you something little if possible. Have you even read their terms and conditions about these points offerings to know how it works? Mind you, these casinos are cunning, they often like to update these terms and conditions often, and to the point that they might make it possible to rightfully set the points back to zero using some undeniable definitions to back it up. Actually, updated terms and conditions should not affect the points that were previously gotten before the existing ones, but in reality, it is not so with many casinos.

This is why you see most of these casinos lying about their regulation or moving to countries where regulations are weak so that they can do and undo with no one dares challenge them. Had it been this happened in a country where strict law is being practised like in the US/EU, of course, you have a case and you will even charge for damages and emotional effects to make them pay more than they owe, but of course, as I said, they will always dodge such countries to perpetrate these kinds of ignoble acts.

Conclusively and in summary, since this is a clear case of cheating if all you said is true, except they operate from a sane country with true regulation, the chance of getting it back is so low. You might want to move on.