It's unprofessional to just hit and run, it only shows that they only care for themselves to get a customer and doesn't care for their player or to the opinion of others. They cant get lots of costumers if they will acted that way but if we really want to communicate with them by now, we can just follow the link that they have posted and hit that support button. You can also check out their social media accounts if they have some.
Well, we have to wait for them to give an answer, sometimes we can say that they don't respond because they must be doing other things, but it is necessary that they have a person in charge at least one 12 hours pending to be able to read all the demands.
I still wouldn't talk about the casino doing things wrong, because we don't know if they have a person in charge of marketing and if they are very busy, when we talk about the casino and the game, it's something different, at least it's a little different from what we are used to seeing in casinos, it has a friendly atmosphere, the colors do not seem bad to me, yellow is a good color.
They should release a special bonus for some bitcointalk users to give the game a good try with no deposit required.