For now, you need to wait. Yes easier said than done, but you have no choice. I don't recommend flooding HitBTC with tickets, because it might cause more delay in your request.
Tbh, I didn't have any problem with HitBTC before, but I left considering all the complaints from other users. I thought that I shouldn't wait for that to happen to me as well.
Oh my God! Jesus is Lord! He answered my prayer so quickly. I cannot believe it. They verified and unfroze my account and I just put in a withdrawal and it went through!
Because your problem has been solved, you may now lock the thread.
They improve their service but still many people were scammed...