i haven't received my 0.8 xmr, support not replying me,
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.
Topic: HITBTC - LOSS OF MONEY / SCAM / THIEVES (Read 1329 times)
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.
Does anyone get their money back eventually? My hitbtc account was hacked yesterday. And their support still hasn't replied.
i haven't received my 0.8 xmr, support not replying me,
Dear traders, if you need assistance or have questions, please submit a ticket through our support portal. If you've already done that and would like an update on your request, please share your support ticket # here, and we'll get back to you with more information on it.
https://t.me/joinchat/FUetyEVdFxMixCH6i2-pZQ
Join our telegram now, if you have been scam by hitbtc or you intend to register as a new member to hitbtc, join and read the truth of scams by hitbtc
Join our telegram now, if you have been scam by hitbtc or you intend to register as a new member to hitbtc, join and read the truth of scams by hitbtc
I am afraid that here is more.You are go to enable 2FA, you got backup code and than happens you lost phone.Backup code doesn't
work and you are beging and writing to delete 2fa.They wants photo of you to compare with what,At registration you don't need to send nothing, exept money.And I even don't if any problems were solved.Binance or Bitstamp delete 2FA in a day without problems.
And I suppoosed that I lost, what i have at HITBTC account, and that this exchange is SCAM and FRAUD,If thay solved my 2FA problems I WRITE here, but between avoid them, for your sake and to ahave your money safe.
Milan Žagar
work and you are beging and writing to delete 2fa.They wants photo of you to compare with what,At registration you don't need to send nothing, exept money.And I even don't if any problems were solved.Binance or Bitstamp delete 2FA in a day without problems.
And I suppoosed that I lost, what i have at HITBTC account, and that this exchange is SCAM and FRAUD,If thay solved my 2FA problems I WRITE here, but between avoid them, for your sake and to ahave your money safe.
Milan Žagar
There have been rumors lately that Hitbtc was hacked... attacked and other things like that..i see people talk on tiwtter and other media..is it true ? is my money safe ? or is it an internal problem ? steal scam whatever ? Peolple actually start fleeing..
I have been waiting for TRX deposit now 11days.
Some people say it due to contract transaction on ETH will delay the transfer
I dont f**kin think so.... not only TRX but thousand of other having issue with other coins.
Again please do not deposit anything till you see their issue resolve. do throw your money into them.
wish i could get TRX today so i can follow pump at https://discord.gg/9S8dQ7
Some people say it due to contract transaction on ETH will delay the transfer
I dont f**kin think so.... not only TRX but thousand of other having issue with other coins.
Again please do not deposit anything till you see their issue resolve. do throw your money into them.
wish i could get TRX today so i can follow pump at https://discord.gg/9S8dQ7
Case reported to the police, we wait for the results of the investigation.
Although it's your right to report it to the police, there is no real legal basis for you to hold onto. It's not that they actually scammed you (yet). For that reason I am interested in hearing from you what the police's response was regarding your report. The only thing you (and people suffering from the same problems) can blame HitBTC for, is how poorly they are running their exchange. Nothing in the world justifies the time an exchange needs (not even with how this market has grown in the last months) to resolve matters, or even just to respond to people. I hope this thread shoots off a loud enough signal for people to avoid this exchange.... Case reported to the police, we wait for the results of the investigation.
HITBTC
He has not responded to any messages for 3 months.
I can not regain access to the account, 2FA is running and I do not have access to it (it has been changed)
Thieves feel so unpunished that they do not even reply to any message, and do not restore access to the account, and there are still a few small currencies.
during the theft I was logged in on the computer, but I could not pay anything, but I have all the addresses I could get while accessing the account.
Possible circumstances :-
Someone got access to your 2FA account( Google authenticator /authy).
You didn't enable your 2FA.
You entered your data in a phising site.
Try contacting the support, they wil get back to you in 2 weeks probably, most of the support teams have such policies. Do no irritate to use foul language against them. Though it's not hitbtc 's fault. But yeah that should do.
Someone got access to your 2FA account( Google authenticator /authy).
You didn't enable your 2FA.
You entered your data in a phising site.
Try contacting the support, they wil get back to you in 2 weeks probably, most of the support teams have such policies. Do no irritate to use foul language against them. Though it's not hitbtc 's fault. But yeah that should do.
I have the same problem with HitBtc I deposited SUB and they still aren't in my account the deposit doesn't even show up as pending as if nothing has happened.
This is my TxHash: 0xc8c7e4b61a1b289f090369e8c6109af16065aa549d12cf2fff4644f70bde1c46
This my Ticket ID #207678
Support is nowhere to be found. If I do not receive my funds or some kind of response from support I will have no choice, but to report them to the Hong Kong authorities. A class action law suit is brewing.
Remeber that even the MtGox scammers eventually got caught.
This is my TxHash: 0xc8c7e4b61a1b289f090369e8c6109af16065aa549d12cf2fff4644f70bde1c46
This my Ticket ID #207678
Support is nowhere to be found. If I do not receive my funds or some kind of response from support I will have no choice, but to report them to the Hong Kong authorities. A class action law suit is brewing.
Remeber that even the MtGox scammers eventually got caught.
These guys are a pure scam. I sent to my account 1 Ethereum on the 28th of December. I have a confirmation they received it. My account it not credited and they are not responding to my emails or tickets for 18 days now. "Eugene Moura (HitBTC)" <[email protected]> this guy responded that my issue got escalated to 2nd level support and nothing since then for 18 days I waiting for the 2nd level support to tell me what happened to my deposit.
Does anyone get their money back eventually? My hitbtc account was hacked yesterday. And their support still hasn't replied.
TheKoziTwo, exactly the same thing happened with me today (same IP address)! I exchanged BTG and withdrew my BTC two days ago, so no money was stolen... But it seems that HitBtc security systems have a major hole in them or someone within HitBtc is stealing customers money!
I had my account on HitBTC "hacked" today. I received a password reset e-mail, which I deleted. Then a little later I got an e-mail about successful login by an attacker. I use unique passwords on all sites, and since password was reset anyway they didn't know it. However there has been no logins to my e-mail, so how did they get the reset link?
While I usually enable 2fa I did not have it enabled on HitBTC as I've never used them before (always considered it to be shady or scam). Yesterday I had to use them to dump my bgold. I withdrew my funds yesterday, but I suspect this may have been an inside job. The pieces just doesn't fit. Perhaps insider is looking for high value accounts to drain, but in my case he was a little too late.
IPs used by attacker:
64.237.40.140 Matawan, United States (used to reset link and login)
5.101.221.91 Nicosia, Cyprus (20 mins before attack a failed login)
While I usually enable 2fa I did not have it enabled on HitBTC as I've never used them before (always considered it to be shady or scam). Yesterday I had to use them to dump my bgold. I withdrew my funds yesterday, but I suspect this may have been an inside job. The pieces just doesn't fit. Perhaps insider is looking for high value accounts to drain, but in my case he was a little too late.
IPs used by attacker:
64.237.40.140 Matawan, United States (used to reset link and login)
5.101.221.91 Nicosia, Cyprus (20 mins before attack a failed login)
Next, before we go down the path of any type of malware let's think about this. I have 5 exchange accounts, 4 brokerage accounts, a retirement plan, an HSA, and two bank accounts. So let's pretend I did have malware on my computer. The hacker knew exactly which account to get into and that I didn't have 2FA? Because I haven't had an attempted log in or suspicious activity on any other account. They just got lucky that they honed in on just that one and that one only and it wasn't protected? That's pretty ridiculous thinking.
Well maybe because crypto is the only one that is untracable or rather very difficult to trace.
Finally, how does Hitbtc.com handle basic security? They can email you instantaneously for you to confirm your new account, but notifications for logins from a new ip get to you 1 hour after they occur? That's ironically pretty convenient for the person hacking your account, no? And no email confirmation for anything like confirming a withdrawal or a separate transactional password even though you already have an auto-confirmation email program set up for new account confirmations? That's also very convenient for a hacker, no? Pretty convenient also that many exchanges automatically enroll you in 2FA but they do not, no?
They do not automatically enroll you. How amny exchanges have you used? For the rest they should do better or lose clents
So sorry, I didn't use 2FA because I'm smart enough to know that there was no way anyone was going to be able to access my account....
Uh, not really that smart
On a final note, the domain Hitbtc.com is registered to a corporation call eNom. Ironically, you can Google eNom phishing and find a history of an operation called eNom coming up over 15 years in different parts of the world (as a marketing company, advertising company, etc.) and having customer information being hacked through a "phishing site".
That doesn't mean that Hitbtc works with eNom. That's silly. By the way they didn't say you accessed hiitbtc but that people miht have iven their details to them. So loggin in into your account doesn't have anything to do whether hiitbtc is still up or not. And if it was only up temporary that you might not be able to find it in Google, especially is they disallowed indexing of pages or if it was only 1 page it wouldn't have been indexed in Google anyway.
So no one can say who the real scammer is the exchange or a third party hacker. Anyway I'm staying away from Hitbtc because by the looks of it somethin isn't quite right with their security.
same has happen to me today we need team togz and take this exchange down there scamming
Actually giveen, your thoughts are pretty offbase despite your 700 posts. So if someone doesn't have 2FA enabled on every account (bank, brokerage, cryptoexchange, HSA) that money is deposited into then it's their fault and okay that the holder of that money gets hacked and account information is stolen and used? I can assure you from working for a financial institution that the vast majority of customers do not use 2FA and never have a problem, because most of those organizations take the responsibility of protecting customer information.
Let's be absolutely clear here despite 2FA not being turned on. I hardly used the account and only had it about 2.5 weeks. I had not accessed it or tried to access in the 4 days between the registration of hiibtc.com and the date of the funds being taken from my account, and the laptop that I use has company software on it that will not allow me to access the website hiitbtc.com. So tell me how I accessed the alleged phishing site?
Secondly, Hitbtc responded to my ticket in 8 minutes claiming that it was because I had visited hiitbtc.com. Based on this, it's obvious they never even looked at the circumstances of what happened in my account. More importantly, how would they know who accessed hiitbtc.com to tell me I accessed it? I have asked for the window that hiitbtc.com was up and running and how they know that users tried to access it. They cannot answer these questions.
Next, before we go down the path of any type of malware let's think about this. I have 5 exchange accounts, 4 brokerage accounts, a retirement plan, an HSA, and two bank accounts. So let's pretend I did have malware on my computer. The hacker knew exactly which account to get into and that I didn't have 2FA? Because I haven't had an attempted log in or suspicious activity on any other account. They just got lucky that they honed in on just that one and that one only and it wasn't protected? That's pretty ridiculous thinking.
Finally, how does Hitbtc.com handle basic security? They can email you instantaneously for you to confirm your new account, but notifications for logins from a new ip get to you 1 hour after they occur? That's ironically pretty convenient for the person hacking your account, no? And no email confirmation for anything like confirming a withdrawal or a separate transactional password even though you already have an auto-confirmation email program set up for new account confirmations? That's also very convenient for a hacker, no? Pretty convenient also that many exchanges automatically enroll you in 2FA but they do not, no?
So why all the convenience? Let's put it together. If I didn't access the account in the time hiitbc.com was supposedly up and running, and I don't have malware on my computer, then the only people that would have the information to access my account and know that 2FA was not on would be the exchange. So one of two things occurred. 1) the exchange was hacked and they should be notifying all customers but have not, or 2) they are the ones wiping out accounts that aren't using 2FA, seizing client funds, and using the excuse of a phishing site to do so. Sound crazy? How else would they have any idea who accessed hiitbtc.com to even try to make a claim that they know? Why else would login notifications come an hour after they occur? Why else do they not automatically enroll people in 2FA? So sorry, I didn't use 2FA because I'm smart enough to know that there was no way anyone was going to be able to access my account unless they got the information through the exchange, in which case I do expect them to reimburse me and not try to make up impossible stories about a phishing site with no details to back up their pathetic story.
On a final note, the domain Hitbtc.com is registered to a corporation call eNom. Ironically, you can Google eNom phishing and find a history of an operation called eNom coming up over 15 years in different parts of the world (as a marketing company, advertising company, etc.) and having customer information being hacked through a "phishing site".
It's a pretty great scam, particularly when there's always people like you to defend them and absolve them of any liability.
HITBTC IS A SCAM. STAY AWAY FROM IT.
Let's be absolutely clear here despite 2FA not being turned on. I hardly used the account and only had it about 2.5 weeks. I had not accessed it or tried to access in the 4 days between the registration of hiibtc.com and the date of the funds being taken from my account, and the laptop that I use has company software on it that will not allow me to access the website hiitbtc.com. So tell me how I accessed the alleged phishing site?
Secondly, Hitbtc responded to my ticket in 8 minutes claiming that it was because I had visited hiitbtc.com. Based on this, it's obvious they never even looked at the circumstances of what happened in my account. More importantly, how would they know who accessed hiitbtc.com to tell me I accessed it? I have asked for the window that hiitbtc.com was up and running and how they know that users tried to access it. They cannot answer these questions.
Next, before we go down the path of any type of malware let's think about this. I have 5 exchange accounts, 4 brokerage accounts, a retirement plan, an HSA, and two bank accounts. So let's pretend I did have malware on my computer. The hacker knew exactly which account to get into and that I didn't have 2FA? Because I haven't had an attempted log in or suspicious activity on any other account. They just got lucky that they honed in on just that one and that one only and it wasn't protected? That's pretty ridiculous thinking.
Finally, how does Hitbtc.com handle basic security? They can email you instantaneously for you to confirm your new account, but notifications for logins from a new ip get to you 1 hour after they occur? That's ironically pretty convenient for the person hacking your account, no? And no email confirmation for anything like confirming a withdrawal or a separate transactional password even though you already have an auto-confirmation email program set up for new account confirmations? That's also very convenient for a hacker, no? Pretty convenient also that many exchanges automatically enroll you in 2FA but they do not, no?
So why all the convenience? Let's put it together. If I didn't access the account in the time hiitbc.com was supposedly up and running, and I don't have malware on my computer, then the only people that would have the information to access my account and know that 2FA was not on would be the exchange. So one of two things occurred. 1) the exchange was hacked and they should be notifying all customers but have not, or 2) they are the ones wiping out accounts that aren't using 2FA, seizing client funds, and using the excuse of a phishing site to do so. Sound crazy? How else would they have any idea who accessed hiitbtc.com to even try to make a claim that they know? Why else would login notifications come an hour after they occur? Why else do they not automatically enroll people in 2FA? So sorry, I didn't use 2FA because I'm smart enough to know that there was no way anyone was going to be able to access my account unless they got the information through the exchange, in which case I do expect them to reimburse me and not try to make up impossible stories about a phishing site with no details to back up their pathetic story.
On a final note, the domain Hitbtc.com is registered to a corporation call eNom. Ironically, you can Google eNom phishing and find a history of an operation called eNom coming up over 15 years in different parts of the world (as a marketing company, advertising company, etc.) and having customer information being hacked through a "phishing site".
It's a pretty great scam, particularly when there's always people like you to defend them and absolve them of any liability.
HITBTC IS A SCAM. STAY AWAY FROM IT.
As you said you didn't have any 2FA enabled then nothing can be done about this even i lost my funds on paxful because i didn't have 2FA enabled you might have never visited the phishing and your details might have been stolen because of a hack. Hitbtc is exchange which means money is involved how can you not put security measures to it. As they said your money is gone just be sure to enable all security measures.
It's not possible with 2FA your account gets hacked but it isn't Hitbtc's fault as there are daily many cases of accounts getting hacked on exchanges. Usually the IP address may be incorrect while logging in and same has happened with me when I log into my hitbtc account. They haven't been hacked and phishing sites exist for every exchange. Before logging in, always double check the URL. Sorry for your loss OP but it seems your android phone may have some malware which is why it happened else stealing coins with 2FA isn't so easy even if the hacker has the password. Their site was working slowly yesterday which could be due to this issue and thanks for notifying. Will not save funds on this exchange.
Jump to: