my name is bharath im from India, i have problem with Hotmine.io which is a mining machines selling company belongs to your country UKRAINE
i dont know where to address this issue i left with zero options so i am writing this to you sir, please consider me. i am jobless , i thought mining will earn some money , i found Hotmine.io on web , i borrowed money to buy minor X6.
i discussed with Vadim Ganzha sales manager in hotmine.io we chatted in telegram and sent BTC 0.1137 (which is around 1050usd-1100usd) after 30 days i got the minor which is not working , immediately i communicated with Hotmine.io in telegram regarding the issue and requested to send back my BTC take their miner , but all of sudden they started speaking polices, Terms and conditions , which they never mentioned at the time of buying, and they said there is no sending money back only replacing miner, I am not ready to take their deal ,because it will take another month for new minor and I am not sure whether it will work or not. i had long conversation with hotmine.io I followed their instructions even though the miner didn’t work
Hotmine Team accepted to pay money in the form of BTC and they sent a confirmation mail also but after two days they again they said they will not send BTC, the cycle continued and they keep changing words and making me fool. Now i need my money back, i have all the Telegram chat and emails how they are manipulating every time. Hotmine.io is taking everything is for granted they are not accountable , if you read all our conversation (i will post below)you will get better idea of how much Hotmine.io is careless and reckless … Hotmine.io never mentioned about their terms n conditions and policies if so i would not even buy from them. I am writing this to you for not only my money , many people want to buy miners from hotmine.io , i hope they will not face same issue like me.. please do take some action .. iam in helpless situation seeking your help…
I am extremely sorry for if i wasted your valuable time and i know this is very small issue for your level but i didn’t find any way to resolve my issue. Please consider and do justice for me..
Dear Bharat!
We are all very sorry about such a trouble you have met. Though I'm from Russia, not from Ukraine.
Please look at this case from the point of view of the company. In case you are a malicious person you will recieve your BTCs back and leave the miner (probably it's in fully working condition - Hotmine can't know it for sure) to yourself. Of course they will not agree to refund in this case. So I think you have no another choice but to fulfill their demands.
Or may be you can try to find someone in India who is experienced in miners repair. Also, almost any good engineer involved in the repair of consumer electronics should be able to help you.