my money was finally deposited into my bitstamp account yesterday. i got an email from someone at bitinstant named Mandrik. he had to "manually process" my order.
thanks for calling attention to my issue, URSAY. i don't think i'll ever be using bitinstant again.
Topic: How is Bitinstant not at the top of this section? (Read 4986 times)
Hi everyone.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
i contacted your company via the bitinstant.com/contact form 3 days ago. i also used the old form the day of my order, 11 days ago.
if you are trying to help me then why don't you actually do something? once again i feel like i'm just being ignored. do you not see my posts right above you??? can you not read the order id info that i've posted over and over and also have placed in my signature?? you are depositing money into mtgox for new customers, so you must have funds there, or you are scamming. WHY WON'T YOU REFUND MY MONEY THAT I GAVE YOU 11 DAYS AGO??
If I had the ability to solve your issue right now I would. I've already looked up your order ID #. This type of issue needs to be escalated to level 2 support and will require a bit more time to resolve. Rest assured that we are working on resolving your issue if it has been submitted thru our main support channel at...
bitinstant.com/contact
Thanks.
Hi everyone.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
i contacted your company via the bitinstant.com/contact form 3 days ago. i also used the old form the day of my order, 11 days ago.
if you are trying to help me then why don't you actually do something? once again i feel like i'm just being ignored. do you not see my posts right above you??? can you not read the order id info that i've posted over and over and also have placed in my signature?? you are depositing money into mtgox for new customers, so you must have funds there, or you are scamming. WHY WON'T YOU REFUND MY MONEY THAT I GAVE YOU 11 DAYS AGO??
Hi everyone.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
BitInstant is not trying to scam anyone and I apologize for any delays.
If you have an issue with your order then you should be logging it with our main support channel...
bitinstant.com/contact
Once this is done your issue will go directly into our support queue and you issue will be looked at by multiple support reps.
I am also usually here trying to help in any way I can...
https://bitcointalk.org/index.php?topic=128314.0;topicseen
Thanks for your patience as we upgrade our systems to better handle your support inquiries.
day 11 for me.
yes, this thread, or one like it, should be stickied.
yes, this thread, or one like it, should be stickied.
Still waiting on a 10 day old transaction. The complacency of the moderation on this forum is despicable.
still waiting.
d33f0cf0-4aac-4ef7-afcd-2950e1174c6d
7.5 days old
simple transfer from mtgox to bitstamp. they obviously took my money to fund something else, because refunding my mtgox code would be very simple.
d33f0cf0-4aac-4ef7-afcd-2950e1174c6d
7.5 days old
simple transfer from mtgox to bitstamp. they obviously took my money to fund something else, because refunding my mtgox code would be very simple.
Seriosuly, give me ANY ORDER ID. I will show you it is either resolved, or I will resolve it now myself.
You have my order id. Now give me my money. 5.5 months ago. I'm not afraid to call you a liar and a scammer, because you are and it's been proven over and over again. Where is my money? Why did you say over and over again that my issue would be resolved, via emails and via the nebie support, and decide it wasn;t going to be resolved? That you were just going to keep my money. How can an acoounts funds be frozen and then spent? Why in the hell did you lead me along, tell me my issue would be resolved, and then not resolve it. How can you live with yourself, I have no understandiung of psycopaths?
You have my order id. Now give me my money. 5.5 months ago. I'm not afraid to call you a liar and a scammer, because you are and it's been proven over and over again. Where is my money? Why did you say over and over again that my issue would be resolved, via emails and via the nebie support, and decide it wasn;t going to be resolved? That you were just going to keep my money. How can an acoounts funds be frozen and then spent? Why in the hell did you lead me along, tell me my issue would be resolved, and then not resolve it. How can you live with yourself, I have no understandiung of psycopaths?
Still no response from BitInstant.
i'm still waiting too. it was a crazy day in the bitcoin world today so i'm not surprised.
Still no response from BitInstant.
you are stupid.
Easy there young'un, no tripping on your own two legs.
Sent yankee a PM with my order info, will update with response & if resolved
order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d <--2.5 days old
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
Yeah, well, I confess to not being amazed every time I open an Amazon box even tho their name IS Amazon.
you are stupid.
order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d <--2.5 days old
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
Yeah, well, I confess to not being amazed every time I open an Amazon box even tho their name IS Amazon.
This is at the top of bitinstant.com:
"Pay for Your Bitcoins in Under an Hour"
...
Bitinstant should change that to say "Pay for Your Bitcoins in Under an Hour...or under a week...or fuck it, we'll send the coins when we get around to it, whatever. Your claim has been escalated."
order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d <--2.5 days old
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
Yeah, well, I confess to not being amazed every time I open an Amazon box even tho their name IS Amazon.
Hey, OP.
Do you have an issue with your order? If you do, PM me.
If not, why did you make this thread?
Every order in that thread is being taken care of.
Our support staff scours that thread every hour and we receive many PM's and emails. Having a concise support thread that I created is the best answer.
In fact, I specifically set up that thread for this purpose, so we dont have stupid posts like this
Seriosuly, give me ANY ORDER ID. I will show you it is either resolved, or I will resolve it now myself.
Calling us a scam? Put your money where your mouth is.
Just because you dont see customers responding when an issue is resolved, does not mean its not resolved.
........................
.........
Do you have an issue with your order? If you do, PM me.
If not, why did you make this thread?
Every order in that thread is being taken care of.
Our support staff scours that thread every hour and we receive many PM's and emails. Having a concise support thread that I created is the best answer.
In fact, I specifically set up that thread for this purpose, so we dont have stupid posts like this
Seriosuly, give me ANY ORDER ID. I will show you it is either resolved, or I will resolve it now myself.
Calling us a scam? Put your money where your mouth is.
Just because you dont see customers responding when an issue is resolved, does not mean its not resolved.
........................
.........
order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d <--2.5 days old
the sheer frequency of massively delayed orders (on the scale of days!) makes you scammers. also, your official methods for support requests seem to be ignored. you have no excuses. your company is named bitinstant ffs.
Hey, OP.
Seriosuly, give me ANY ORDER ID. I will show you it is either resolved, or I will resolve it now myself.
Seriosuly, give me ANY ORDER ID. I will show you it is either resolved, or I will resolve it now myself.
Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5
if it was just because they don't have adequate funds in the exchanges, then they still wouldn't be accepting transfer orders to bitstamp, because i sure as hell haven't gotten the money i transferred there, and it sure as hell hasn't been refunded.
Resolved 10 days after original purchase.
How about this one? Been almost 2 weeks now and not resolved. Having your money held hostage for this long sure is a pain in the a$$!
OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c
OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c
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